aj6828: You need a beefy router to work well with pppoe and also turn on hardware offloading to get the speeds .. get a mikrotick wired router with 2.5g wan
You're correct here but IMHO I actually don't recommend Mikrotik to everyone for the reason they're reasonably hard to configure and one slip up could lead you in a world of trouble security wise (and this is easy to do). If the end user is technical then go for it.
studdart: It's a RT-AC86U.
There's your problem. Those routers have terrible PPPoE performance as it is done in software + their CPU isn't all that great. You came from an ISP who use IPoE (DHCP) which does have lower overheads on the consumer's routers side.
Out of interest what router are you replacing it with? The thing to note with Hyperfibre is many consumer grade routers have 2.5Gbit ports to look pretty but don't necessary have the grunt to route 2Gbit over PPPoE.