Self-service rDNS is here!

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Crayphish

13 posts

Geek

#3164968 28-Nov-2023 10:50

michaelmurfy:

It’s working with me at-least now (iOS, Safari). Perhaps try again? Also remember this is the first week with their major network migration so there is likely a chance non essential stuff like this may break while prep work / work is done.

Still no luck. Tried with different browsers (Chrome, Firefox, Firefox Mobile). This has been happening for me since they rolled out the feature last month, but I didn't revisit it until now. I can wait until after the migration if it really does occur in the next couple of days.

AliExpress

Shop now on AliExpress (affiliate link).

Plx

50 posts

Geek

#3165302 28-Nov-2023 19:55

Crayphish:

Has anyone had success adding their rDNS on this page?

Yes, I added a record on this past Saturday (25/11) and it was showing on my account when I looked yesterday - see my earlier post. Whether what I put in is correct well..?? It was working as expected though so maybe I did right :-)

cychronz

66 posts

Master Geek

ID Verified

#3166202 30-Nov-2023 09:44

Slight update:

I can add ipv6 records, just not Ipv4.

I also noticed an error displayed on my product page that might be causing it(High degree of speculation though)

Error says: Input validation failure

Crayphish

13 posts

Geek

#3166229 30-Nov-2023 10:34

cychronz:

Slight update:

I can add ipv6 records, just not Ipv4.

Same here, looks like it's limited to just the IPv4 records.

cychronz:

I also noticed an error displayed on my product page that might be causing it(High degree of speculation though)

Error says: Input validation failure

I don't get this error on the Product Detail page though.

Do you think this is worth putting a ticket in for? The ticket interface is designed in a way that implies it's for LFC faults specifically, with the potential cost acting as a deterrent. Since this appears to be a fault with their web interface I'm not sure what procedure a customer should take to notify them.

cychronz

66 posts

Master Geek

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#3166278 30-Nov-2023 10:54

I don't have an urgent need for this, so I'd much rather let them focus on the core network upgrade as the packet loss is driving me crazy atm(Mostly because my kids are playing games affected by it)

If it is a big issue for you might be worth telling someone @Quic just not sure how

bigreddog

191 posts

Master Geek

Subscriber

#3166725 1-Dec-2023 09:28

I've had that input validation failure message since the day I joined Quic. Seem to recall someone on here said it was due to the different LFC systems (I'm on Tuatahi).

cychronz

66 posts

Master Geek

ID Verified

#3166741 1-Dec-2023 10:20

Thanks yes I am indeed on Tuatahi

Plx

50 posts

Geek

#3176397 30-Dec-2023 22:17

Hi there. Could someone post a URL to *exactly* where the rDNS set up is in the portal? Can't for the life of me find it. I have in the past - maybe just by taking pot shots where I thought it might be but cannot seem to locate it now. TIA

CYaBro

4533 posts

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#3176405 30-Dec-2023 23:12

Plx:
Hi there. Could someone post a URL to *exactly* where the rDNS set up is in the portal? Can't for the life of me find it. I have in the past - maybe just by taking pot shots where I thought it might be but cannot seem to locate it now. TIA

Here; https://account.quic.nz/index.php?m=DNSManager3&mg-page=RDNS

You need a static ip to access it.

Opinions are my own and not the views of my employer.

prat33k

181 posts

Master Geek

#3181905 15-Jan-2024 00:24

Crayphish:

Hey guys,

I am trying to setup an rDNS record for our static IP as Microsoft (Outlook) is having a whine that the address range isn't in their junk mail reporting system and rejecting emails. To get on this list, MS do an rDNS query on the IP address to determine 'authorized' mail addresses to send to, so I need to setup rDNS so my domain's abuse email is included in their auth check (at the moment, quic's ones are included).

However, whenever I try to add an rDNS record on the dashboard "Manage rDNS" page, the Confirm button responds by spinning for half a second then reverts with no error. No record is added and the "Add PTR Record" box remains on screen. Clicking confirm multiple times does the same thing.

Has anyone had success adding their rDNS on this page?

I had been facing the same issue for a very long time—basically since I joined. I couldn't get this to work, but I finally managed to add it and found the trick to sort it out for now. Maybe it will help others and help @quic notice the fix.

Essentially, I checked the error in the Browser's network monitor tab and saw the response when I submitted the rdns record for my static IP. I checked the response received was the form validation error.

I then checked the submitted form information and noticed the field [ip_from_block] was being sent empty.

So I copied the request and manually submitted via curl where I entered the static IP in the form field and voila, I got the success message. I confirmed the field started to show up in the web portal as well.

I am pretty sure all Quic needs to do is to change the form validation if the IP is IPv4 as the field [ip_from_block] only applies to IPv6

magesnz

35 posts

Geek

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#3218187 14-Apr-2024 13:57

Hello Wonderful people of @Quic and others, i'm still having issues trying to configure my reverse dns , i tried on my mac in both firefox and edge , and i put in all the info under my ipv4 and when i click confirm, nothing happens, so i might be an issue following the beta testing or i'm not doing something right, if you guys can give me a hand i'm all for it

thanks

Tokoroa, South Waikato - Quic "Sprinter" UFB - Ref (free setup): R243027EZBCQE

prat33k

181 posts

Master Geek

#3218189 14-Apr-2024 14:09

magesnz:

Hello Wonderful people of @Quic and others, i'm still having issues trying to configure my reverse dns , i tried on my mac in both firefox and edge , and i put in all the info under my ipv4 and when i click confirm, nothing happens, so i might be an issue following the beta testing or i'm not doing something right, if you guys can give me a hand i'm all for it

thanks

Did you try with the above method I shared before? Try by copying the request when you submit from your browser,'s Network tab, then edit it to fill your IP manually in the field [ip_from_block] within the request and try if that works.

MaxineN

Max
1733 posts

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#3223663 28-Apr-2024 12:19

Just cut over to quic yesterday and even got IPv6 working(yippe!).

Trying to setup my rDNS and it's failing due to it not liking my TLD.

It's not the invalid validation, it's an invalid domain.

Anyway I can force it to accept it?

Happy to share details in a PM if needed.

Ramblings from a mysterious lady who's into tech. Warning I may often create zingers.

I use quic. They're a great ISP for techies. Use my referral I get money off my bill! You can get the setup fee waived too via this code when you order! R177510EBNVXP

ANglEAUT

2293 posts

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Lifetime subscriber

#3245843 8-Jun-2024 00:28

Dear @quic & @SimplePotato.

Please implement the solution suggested by prat33k.

TIA

Please keep this GZ community vibrant by contributing in a constructive & respectful manner.

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