'Is Quic right for you' - tips from one who has made the move to Quic.

Forums › Quic › 'Is Quic right for you' - tips from one who has made the move to Quic.

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Lias

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#3161446 20-Nov-2023 11:08

HellraiserNZ:

But the original sentiment of dont join quic if you use a TP-link router or if you are not a network engineer is rubbish.

I didn't say don't join Quic, I said in my opinion people running home grade routers are not Quic's target audience. Nor did I say you need to be a Network Engineer. The OP suggested that in jest and I just pointed out that while he was kidding in a very real sense that sort of highly technical user is their target market.

I'm a geek, a gamer, a dad and an IT Professional. I have a full rack home lab, size 15 feet, an epic beard and Asperger's. I'm a bit of a Cypherpunk, who believes information wants to be free and the Net interprets censorship as damage and routes around it.

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CYaBro

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#3161503 20-Nov-2023 11:31

Just to add to this, if you have an existing fibre connection with another provider then changing to Quic can mean you don't have to do anything with your router.
If your current provider is using PPPoE and VLAN tagging then you just tell Quic when you sign up to use VLAN tagging as well.

My parents' connection was switched over from Voyager to Quic around 6am on the morning of the scheduled change and it was seamless.
The connection went down and came back up all on its own and we did nothing with the router. (Unifi USG)
My mum even had to ask me to check if the change had actually happened as they hadn't noticed anything different. 😂

Delorean

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#3161525 20-Nov-2023 12:38

I think Quic has a more 'modern' service proposition.

Fibre is now mature enough and their isn't a point in having a helpdesk as the setting they provide are generic and not user specific.

This also enables Quic to have a smaller team, and profits can be used to continually improve the network and give the customer more self service features.

Any modern router works with Quic. The statements it aimed at mainly at Network engineers are not correct.

So in my view, Quic is suitable to anyone who knows how to setup a router or for anyone under the age of 25 🤣

Lias

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#3161535 20-Nov-2023 13:22

Delorean:

So in my view, Quic is suitable to anyone who knows how to setup a router or for anyone under the age of 25 🤣

Quic:

Is Quic right for you?
Quic isn’t for everyone. We’re here for those comfortable with technology.

○ Can you configure your own router?
○ Are you happy with self-service support?
○ Are you happy using diagnostic tools to check your connection?
○ Do you know what IPv4 & IPv6 means?
If you answered “yes!” enthusiastically (but not too loud that the neighbours heard), then we’d love to have you on board! 😻

I would interpret Quic's blurb above as meaning that if you can tick all of those items off, then you're suitable, but that doesn't necessarily mean you're the target audience. The things that Quic offer that really differentiate it, like ONT visibility, reverse PTR, multiple addresses, etc are in my opinion targeted at users with a skill level higher again than that basic suitability test.

michaelmurfy

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#3161537 20-Nov-2023 13:29

I know many people not technically minded using Quic totally fine. It'll be easier to recommend once IPoE along with the new network is in production as many routers just mainly have issues with PPPoE and not DHCP as we won't see as many cases of routers getting slow speeds.

As you know generally I don't recommend consumer grade routers to anyone and would actually recommend routers like the Spark Modem 3 or <insert ISP provided router here> over ones you buy from big box retailers... Why? Because they've been tested to at-least work with Gigabit totally fine.

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pc

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#3161539 20-Nov-2023 13:32

Delorean:

I think Quic has a more 'modern' service proposition.

Fibre is now mature enough and their isn't a point in having a helpdesk as the setting they provide are generic and not user specific.

totally agree and thats why i signed up, BUT that only works if everything on their side is 100%. unfortunately multiple users have had issues with ipv6 addresses and i was under the impression last weeks work was to fix packet loss/latency to sydney which for me is worse if anything.

i can wait it out but someone from quic posting here (i know the guy who was posting is away but there must be someone else??) and quicker status page updates would be appreciated.

Lias

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#3161559 20-Nov-2023 13:55

michaelmurfy:

I know many people not technically minded using Quic totally fine. It'll be easier to recommend once IPoE along with the new network is in production as many routers just mainly have issues with PPPoE and not DHCP as we won't see as many cases of routers getting slow speeds.

As you know generally I don't recommend consumer grade routers to anyone and would actually recommend routers like the Spark Modem 3 or <insert ISP provided router here> over ones you buy from big box retailers... Why? Because they've been tested to at-least work with Gigabit totally fine.

Out of curiosity, the non technical people you know using Quic, how many of them don't have someone like you to go to for help if things go pear shaped lol? Like I'd happily put my mum on Quic, because I know she has me to support her.. But would you recommend people without technical skills or a technical friend to use Quic? I wouldn't.

michaelmurfy

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#3161561 20-Nov-2023 14:07

Lias: Out of curiosity, the non technical people you know using Quic, how many of them don't have someone like you to go to for help if things go pear shaped lol? Like I'd happily put my mum on Quic, because I know she has me to support her.. But would you recommend people without technical skills or a technical friend to use Quic? I wouldn't.

Good question. And the answer as you guessed to that is I wouldn't either.

All the "non technical" people I know on Quic have got support from friends / family / myself. I would put my parents on them for example but I would never expect a non technical person to sign up on their own accord as they're not the target audience. Instead, the large ISP's take their business.

CYaBro

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#3161563 20-Nov-2023 14:30

Yea I only put my parents on Quic as they will contact me for any support.
And it saves them some money each month. :)

smac

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#3161566 20-Nov-2023 14:40

Sooo....as far as I can tell, the single selling point for a "normal consumer" is "cheaper". It was $6 a month, but with the unannounced price increase it's now only a $1 month (on a like for like plan, if you sign for 12months you'll get a new Spark modem). So $1/month for tech support 🤔

(this is for 300/100)

michaelmurfy

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#3161571 20-Nov-2023 14:56

@smac Also for those normal customers giving troubleshooting tools over to the person that normally looks after them technically. For me that is a huge win and I would have my parents on Quic in a heartbeat if they did VDSL.

HellraiserNZ

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#3161625 20-Nov-2023 15:08

Just like to add to anyone who is saying big ISP support this and that. Take 2 degrees who has taken over slingshot, 2deg, orcon, stuff, myrepublic. Trying to get someone on the phone takes hours and sometimes they boot you and no call back option.

Email support takes weeks not days.I am not sure on One NZ or Spark and they might be good but I hated 2deg support over broadband (broken ONT and have to go through them and not Chorus )and mobile.

Lias

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#3161633 20-Nov-2023 15:31

HellraiserNZ: I am not sure on One NZ or Spark and they might be good but I hated 2deg support over broadband (broken ONT and have to go through them and not Chorus )and mobile.

Snap (the ISP 2 degrees purchased to move into the broadband world) was well known for amazing service, but the longer they were 2 Degrees the worse it got. Vodafone/One has always had a pretty solid UFB network and a spotty HFC network. Fairly consistently they've been called out for the worst customer service in the country albeit this has allegedly been slowly improving. Spark is probably the best of the big ISP's.. certainly it's the "I'd put my mum/grandma on it if they didn't have my support" ISP.

freitasm

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#3161636 20-Nov-2023 15:48

HellraiserNZ: Just like to add to anyone who is saying big ISP support this and that. Take 2 degrees who has taken over slingshot, 2deg, orcon, stuff, myrepublic. Trying to get someone on the phone takes hours and sometimes they boot you and no call back option.

Email support takes weeks not days.I am not sure on One NZ or Spark and they might be good but I hated 2deg support over broadband (broken ONT and have to go through them and not Chorus) and mobile.

To be fair, I've read about lots of 2degrees problems but I called their support line last week to fix a billing problem and the call was answered in under five minutes.

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HellraiserNZ

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#3161715 20-Nov-2023 17:30

freitasm:

HellraiserNZ: Just like to add to anyone who is saying big ISP support this and that. Take 2 degrees who has taken over slingshot, 2deg, orcon, stuff, myrepublic. Trying to get someone on the phone takes hours and sometimes they boot you and no call back option.

Email support takes weeks not days.I am not sure on One NZ or Spark and they might be good but I hated 2deg support over broadband (broken ONT and have to go through them and not Chorus) and mobile.

To be fair, I've read about lots of 2degrees problems but I called their support line last week to fix a billing problem and the call was answered in under five minutes.

Oh yes! Anything billing or sales related gets answered straight away. Think this is the case for most companies nowadays.

Faults and tech support always takes hours. Experienced with 2degrees first hand for both and also a lot of people in my social circles.

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