is this for a beginner?

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Davoid

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#3340783 9-Feb-2025 15:51

My Asus router connection settings (Wan) give me "automatic IP", "Static IP", "PPPoE", "PPTP", and "L2TP"

Can someone tell which to choose for Quic "untagged" connection?

thanks,
David

RunningMan

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#3340784 9-Feb-2025 15:53

Automatic.

EDIT: Or PPPoE. Either will work but Automatic (i.e. DHCP is generally better).

RunningMan

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#3340786 9-Feb-2025 16:08

OldGeek:That is incorrect. I got support from Voyager on this, even though there was no obligation for them to do so, in contrast to Quic.

I'm very mindful of derailing this thread, however think this point needs addressing to cover off that any ISP does not in general support any router other than their own. The key here is in the first post of the linked thread.

OldGeek: I therefore made the decision to move to Voyager and their router

I don't dispute you got support from Voyager, but you got it because it was their router, which is exactly what I'd said.

The inference is that Quic provides a whole lot less support to configure your own router, but in fact they are no different to any other ISP that expects BYO router.

Any ISP that supplies a router will provide some level of support for configuring it. Any ISP that doesn't supply a router won't provide that support, and Quic is by no means a minority in this respect.

michaelmurfy

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#3340796 9-Feb-2025 17:04

OldGeek:
RunningMan:

There's a whole thread on this over here but to summarise, this was a case of the user activating a router setting that slowed the connection down. The only time you are going to get support from any ISP on this sort of issue is where they have supplied the router, and in all likelihood the support will likely be reset the router to factory defaults.

That is incorrect. I got support from Voyager on this, even though there was no obligation for them to do so, in contrast to Quic. Using your parlance, Voyager is no just any ISP.

I just want to point out one thing that has been pointed out already:

If you were with Vetta directly I suspect you would actually have a similar experience as Voyager in help configuring your router because many full support ISP's will try and help to the best of their extent but doesn't mean their support knows how to support every router out there. Quic don't provide any support apart from if you've got connection issues or a fault. You're also paying more with Voyager than you would with Quic (another $108 per year on their 300/100Mbit plan).

I agree, Quic ain't for everyone but your experience isn't Quic's fault considering they've set the expectations before you joined and there was another option for you with joining an ISP for slightly more per month but still $1 less than Voyager based on their 300/100Mbit plan where you've got full support if required.

If you're either happy to learn, or happy to manage your own connection (there is also now a pretty good Discord community that can provide some help) then Quic is for you else there are many other providers like Vetta, Voyager, Spark, One NZ, 2degrees etc that can take you as a customer too and offer a bit more hand holding if required.

ISP's can get support wrong too like my recent example with Skinny: Skinny! Where's the support?!

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michaelmurfy

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#3340801 9-Feb-2025 17:20

RunningMan:

Automatic.

EDIT: Or PPPoE. Either will work but Automatic (i.e. DHCP is generally better).

I'm thinking PPPoE will be better in this case.

So if you pick VLAN 10 on signup and just stay with PPPoE things will still work once you're moved across to Quic and there will only be a brief outage as your connection switches across. The router should be able to offload PPPoE so there shouldn't be any performance drop or anything.

Davoid

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#3340886 10-Feb-2025 06:36

Okay, I am going to make the move. (will leave at PPOE on joining at this stage and maybe change later)

I was thinking that I have to give spark 30 days notice, so would set up Quic to start about 1 week before the final Spark cancellation. This was to give me time to sort out any possible connection issues with Quic, before losing internet access (I have my old Spark router that I could plug in to use if necessary).

Stupid idea or maybe sensible?

Also one other question, should I also select "static IP" when joining if only doing general internet (no web site etc.)? or can you change to static IP later?

again thanks for all the help,
David

ssamjh

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#3340893 10-Feb-2025 08:00

Davoid:

Okay, I am going to make the move. (will leave at PPOE on joining at this stage and maybe change later)

I was thinking that I have to give spark 30 days notice, so would set up Quic to start about 1 week before the final Spark cancellation. This was to give me time to sort out any possible connection issues with Quic, before losing internet access (I have my old Spark router that I could plug in to use if necessary).

Stupid idea or maybe sensible?

Also one other question, should I also select "static IP" when joining if only doing general internet (no web site etc.)? or can you change to static IP later?

again thanks for all the help,
David

No need for a static IP for general Internet usage.

1 week before is smart. But sign up to Quic first before giving notice to the losing service provider.

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hsvhel

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#3340926 10-Feb-2025 10:41

OldGeek:

I would like to provide an alternative viewpoint. This is the short version of my experience.

I was briefly with Quic but had to move because I could not work out why my router would not connect. Back to hot spotting with my phone in the interim.

I moved to Voyager. It took a day to get their router couriered to me, when it arrived the port from Quic to Voyager had already been done. Plugged it in and full service provided. Some months later, having had problem-free service from Voyager, I tested the TP-LINK router and got it working with Voyager's assistance. So the rental router went back to Voyager.

I have only ever had to talk to Voyager 2 or 3 times. The person on the other end clearly has technical knowledge. They are never reading from a script and if they ever suggest a router reboot it is only after router config changes have been made. Coming from Sky broadband the person answering the phone at Voyager is the equivalent of tier 2 or 3 support from Sky (2D).

Just quickly on this, it may have been the VLAN setting causing your issue from being a plug and play. In the some of the TP link firmware, the VLAN setting is in the IPTV section.....it caught me, spent a little while trolling the menus.

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Davoid

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#3341080 10-Feb-2025 13:20

Just a follow up on where I am now. I rang Spark to check on the 30 days notice (I still have 2 weeks till next cycle, (essential fibre)) and they were fine with me closing the account now and not paying any further amount for next month. The person asked why I was wanting to leave, so I told him as I can get a better rate at the other provider as I am now on the pension (this is true) and needed to look closer at my expenses, and he offered me a new much better rate for the next twelve months (no fixed term).

I am still going to look at moving to Quic, but it now takes away the more urgent need to do so.

Thanks again for all the help,
David

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