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59 posts

Master Geek

Topic # 124542 11-Jul-2013 11:31
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Hi there

My partner has just moved to New Zealand from the United States. He has a T-Mobile BlackBerry Curve 9360 which is sim locked. T-Mobile was taking too long to provide the unlock code so he purchased a code from which didn't work (the '10 entries left' counter just went down to '9 entries left'). Another code purchased from also didn't work.

Finally T-Mobile replied with a code, which didn't work. He called T-Mobile and they have him a different code again which also didn't work. They've just supplied, via email, a third code which again didn't work. They're now stating it's because of the 2degrees SIM card he's using, which they say is 'not supported', and it's not because the codes are wrong. This doesn't sound right to me though, as surely the SIM card inserted is irrelevant to whether or not the unlock code works.

Given he's now down to '1 entry left' and T-Mobile is being severely unhelpful, is there anywhere in Auckland we can take the phone to get it unlocked or is it a lost cause?

I've triple checked and the method of entering the code, the IMEI etc are 100% correct.


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1304 posts

Uber Geek
+1 received by user: 273

  Reply # 853935 11-Jul-2013 15:06
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T-Mobile said the same thing when my US phone needed to be unlocked. While it doesn't seem to make any sense, putting the old T-Mobile card back in gave me an unlock on the second attempt. Have you tried doing that before spending any more money trying to unlock it? 

59 posts

Master Geek

  Reply # 853937 11-Jul-2013 15:11
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Thanks for your reply. We did actually try it with the T-Mobile SIM back in, but there was no way to bring up the menu to enter the unlock code without a different SIM card in.


103 posts

Master Geek
+1 received by user: 27

  Reply # 853959 11-Jul-2013 15:47
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I didn't think 2 degrees supported Black Berry etc, so there maybe some truth in there Sim not working.

Maybe worth trying Voda, who do support blackberry, or at least calling the call centres of each to check out that part of the equation.

818 posts

Ultimate Geek
+1 received by user: 157


  Reply # 854959 13-Jul-2013 15:37
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Shouldn't really matter, you can use a BlackBerry on 2D for Voice & SMS, just not data.


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