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Topic # 145488 19-May-2014 17:34
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I just want to share my experience on a rather strange issue with trying to use BBM (BlackBerry Messenger) on 2degrees network. It might just save someone else hours of Googling and testing...

If you are using BB10 OS (so using a device such as the Z10, Q10, Q5, Z3, Z30...), version 10.2.1.xxxx, BBM doesn't work on mobile data via 2degrees. It will however work if you're on WiFi.

This includes being being connected via WiFi to a mobile hotspot on 2degrees mobile data. If you are with the other big two telcos, including Skinny, BBM works on their mobile data directly, both prepay and on-account (no special BIS connection with "" APN required).

Note that while BBM doesn't work on 2degrees data (APN: internet), everything else such as email, Facebook and web browser works as you'd expect.

If you're using the Android version of BBM, however, it works just fine on 2degrees mobile data!

It's a similar scenario worldwide with other smaller providers, but as far as I'm aware they are all virtual operators (which 2degrees is not). Hopefully someday BBM on BB10 OS will work on 2degrees (it doesn't seem to be any technical reason why it shouldn't?) but until then, I think I may have to switch providers, or set up a secondary device as a mobile hotspot permanently on a second 2degrees SIM (which is silly - I must really like 2degrees A LOT to even consider doing this).

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  Reply # 1048248 19-May-2014 17:42
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It is quite a known issue since 2Deg hasn't offered any BlackBerry services at all, hence no access to BlackBerry APN. Android or iOS bbm has no requirement for such. Skinny on the other hand is a mvno provider via telecom, which has offered BIS before.

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  Reply # 1048289 19-May-2014 18:10
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The carrier needs to have a relationship with Blackberry (formerly RIM) to have the BIS service which BBM (and other BIS services) run on via the carrier. 2degrees (AFAIK) have never offered Blackberry services.

It works over WiFi because the Blackberry will connect back to the BIS over SSL rather than trying to use the BIS routing from the carrier.

It's a dumb system, but it is what it is.

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  Reply # 1048300 19-May-2014 18:21
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Have you tried using blackberry on skinny? Ive never heard of that working, just because Telecom did it doesnt mean it will work on skinny

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  Reply # 1048301 19-May-2014 18:23
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Yabanize: Have you tried using blackberry on skinny? Ive never heard of that working, just because Telecom did it doesnt mean it will work on skinny

BlackBerry 10 works on skinny prepay service. Not legacy BlackBerry. 

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  Reply # 1048425 19-May-2014 21:45
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It just surprises me that an operator who doesn't supply BIS (required for previous BlackBerry OS) wouldn't be compatible with a service that *no longer* require BIS on the newer OS?

I know ultimately it comes down to the dollars and cents and I just have to find a solution that works for me, but this requirement for an "approved carrier" does come as a surprise to me in the post-BIS era.

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