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259 posts

Ultimate Geek


#23273 24-Jun-2008 10:45
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Troops

Being a tech support guy and being a Blackberry virgin I've got a question that's stumped me and my boss...

I'm setting up a new Telecom Blackberry 8830 for a user. I've set up the a/c on the BES server, and I've created the pwd etc. I've synched the email to the handheld and email appears there.

However... I can't see new email coming into the handheld. It arrives, the little icon at the top shows new mail, and you can search for the subject (eg "Test email") which is found and displayed. But it doesn't show in the Inbox list.

We've compared the settings between the new user's handheld and my boss's, which is working fine. But still no go. I've attempted to RTFM but the documents supplied by Telecon are not particularly helpful.

Has anyone got any ideas?

Thanks in advance!
Jon




I reject your reality and substitute my own!
- Adam Savage, Mythbuster

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259 posts

Ultimate Geek


  #140378 25-Jun-2008 08:43
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Hmmm... the user says it is now working. He had repowered it, but it also could be that the date and time was massively out of whack (back to Jan or something)...

Go figure.

Cheers
Jon




I reject your reality and substitute my own!
- Adam Savage, Mythbuster

115 posts

Master Geek

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Vodafone NZ

  #141506 30-Jun-2008 14:42
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my first suggestion would have been to check date/time

the devices dont show you things if they dont think its happened :D




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