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  Reply # 795845 9-Apr-2013 21:01
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Its not illegal to use whatever DNS you like

what is your ISPs problem, do the sell you a pipe and data or what. Ate you their customer? Is it any of their business?

ask them why if you own that router why they wont give you the password for something that's yours. Otherwise its not really yours.

do cars all have speed limiters to stop them going over the legal speed of 100Kmh

your ISP sounds less than reasonable here



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  Reply # 795847 9-Apr-2013 21:02
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stagcostumes: as such i own the router (as long as i don’t cancel the contract in the first 6 months).  when i asked to access the router so i could view media from the states she said -

This sort of service is illegal in NZ.

I have now gone back and requested it rather than asked so see what happens.

is it illegal?


No its not illegal. This has been discussed many times here on geekzone. At worst you breaking the Netflix and Hulu T&C. But you not breaking any NZ law. 

There can be many legitimate reasons as to why you would want to use other DNS services. Your ISP has no right to block you from doing this.

I suggest you get back to them and tell them its your right to use whatever DNS provider you choose. Its not their business as to why you need to change the DNS settings. 

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  Reply # 797362 10-Apr-2013 19:58
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thanks for all the help.

as an update i emailed the CEO as i was fed up with waiting for a reply and was told she had her tech guys looking into how they could allow me access to do this. later i  got an email saying  -

The technicians have advised that you don't actually need access to the router to subscribe to their service. By going to the provider you can get help from them and their forums.  Again I wish to convey to you that this sort of site is not supported by us and if anything should happen to the settings on the router there will be a tech charge. When we troubleshoot we will confirm the link to the subscriber unit is working but if you lose your internet connection that will not be guaranteed by us.

i replied with a copy of the email back from unblock who said  -

The Roku 3 has no option to enter our DNS or to change it's DNS settings. It has to be done in your router and if your router cannot also be changed then it would not be possible to use our service. The setup is done either in your router only or in your devices separately.

now waiting for a reply.....

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  Reply # 797879 11-Apr-2013 16:41
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well here it is -

you can't change DNS settings because this is needed to give you access to the WIZwireless network.

Not at all happy as i have no other provider i can really use.

Any suggestions as to what i might use to further argue the case would be appreciated.




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  Reply # 797885 11-Apr-2013 16:54
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Should ask the techs why that is?

my guess is they are fobbing you off

every internet connection I've ever had has continued to work fine changing the DNS

you could try changing DNS on your own PC to say 8.8.8.8 and see if you can still browse etc

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  Reply # 797888 11-Apr-2013 17:02
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This was the reply from the CEO so she clearly doesnt really want  to discuss it which is pretty dissapointing.

how do you change the DNS on your own pc?

thanks
rick


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  Reply # 797890 11-Apr-2013 17:05
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Crazy

they are probably worries about customers breaking things and then them wasting money dealing with help desk calls

what operating system you on?

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  Reply # 797910 11-Apr-2013 17:25
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nearly always comes back to money. i said i wias prepared to pay tech fees if there was a problem once the router was changed but still dont want to help.

windows 7

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  Reply # 797912 11-Apr-2013 17:29
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Windows key + r
ncpa.cpl
double click on your network connection
double click on tcp/ip, ipv4 i think it calls it
dns should be at the bottom of that window, change it from auto to say 8.8.8.8

I'm on my phone not in from of PC, but that should be close enough for you to follow nose.



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  Reply # 797929 11-Apr-2013 18:01
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stagcostumes: This was the reply from the CEO so she clearly doesnt really want  to discuss it which is pretty dissapointing.

how do you change the DNS on your own pc?

thanks
rick



I suggest starting a new thread and then sending the link onto the CEO for their comment.

I'm happy to give my opinion on the matter. As said previously there are plenty of legitimate reasons as to why you could want to use another DNS service. Your ISP should not control which DNS service you make use of.





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  Reply # 797979 11-Apr-2013 19:07
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Nathan you are a legend....everything online works fine with unblockus and streaming from netflix. i cant get to the roku3 as pesky kids are watching tv!

do you suggest i change the settings when not using roku etc or is it ok to just leave as is?

cheers
rick


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  Reply # 798118 11-Apr-2013 22:00
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aaagh the roku player refuses to believe it is in the states even though unblockus is up and running fine on the pc. on the roku website account it adds channels fine as if everything is ok there but as soon as you fire up the roku from a factory reset it says the services arent provided in your region.

any ideas on why the roku box isnt playing ball?

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  Reply # 798127 11-Apr-2013 22:22
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That's because the roku is getting the dns from the router and not the pc where you entered the unblock-us IP. The only way you can get roku to work is via the router. You need access to that router to make the roku work.

Could use Xbox 360 or PS3 as they let you change dns IP in the console itself to make Netflix, Hulu plus work.




Do whatever you want to do man.

  

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  Reply # 798146 11-Apr-2013 22:54
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stagcostumes: will give it a go with isp provider, unfortuantely there is no alternative provider that has decent speed.

is there any way of adding in another router from this end if i cant access password?




 


I think you should be able to add another router, but you would end up double NATing.  You would need to connect the WAN port of the second router to a LAN port of the existing router, then enter the DNS you want into the second router.  You would then connect the Roku3 to the second router.  A bit of a kludge, but I think it should work

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  Reply # 798153 11-Apr-2013 23:20
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happy to try anything at this stage!

cheers



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