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Topic # 133579 27-Oct-2013 09:39
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Hi,

Have the new TV and its great. But am having some difficulty with playing files from USB flash drive.

1. With the drive formatted FAT32, the TV will recognise the drive and play the files. Awesome! However, the 4GB file size limit has quickly become apparent.

2. With the same USB drive formatted ExFAT (using a mac, 10.8.5, and the same video file copied on) no files are detected by the TV.

Is there some specific way to format the drive as ExFAT? I guess I might need to do it from a windows machine?

Cheers,
Joseph

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  Reply # 924748 31-Oct-2013 13:44
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Looks like you're out of luck -
"You USB-connected device must USB mass storage class compliant and be formatted in FAT 16/32."

Pity it doesn't state that in the User Manual :-(

Kinda sucks that a recent model TV is still stuck in the dark ages, especially now that HD and 3D files often exceed 4gb limit. Not eve a USB HDD will work, unless the files are split.

Perhaps stream across your network, or get an external media player.

Smart TV's aint all that Smart, yet




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  Reply # 924768 31-Oct-2013 14:12
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The US manual indicates that it will support NTFS on USB drives, so try that from a windows machine,

see p32

"The USB device supports FAT16, FAT32 and NTFS. Maximum USB Mass Storage (USB HDD) is 2TB"

https://docs.sony.com/release/KDL-R520A_R550A.pdf

 
 
 
 


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  Reply # 924875 31-Oct-2013 16:40
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Bizarre, one user manual makes no mention of the format, one online Sony support forum says FAT16/32 only, and yet another user manual states NTFS is supported.

http://support.sony-asia.com.edgesuite.net/consumer/IM/4460667999.pdf

Try a firmware update, provided it is not geo-locked - the NTFS support may be region-specific ?

Pity the consumer :-(

Edit: Link for SE Asia PDF User Ref




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  Reply # 924906 31-Oct-2013 17:13
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SepticSceptic: Bizarre, one user manual makes no mention of the format, one online Sony support forum says FAT16/32 only, and yet another user manual states NTFS is supported.

http://support.sony-asia.com.edgesuite.net/consumer/IM/4460667999.pdf

Try a firmware update, provided it is not geo-locked - the NTFS support may be region-specific ?

Pity the consumer :-(

Edit: Link for SE Asia PDF User Ref


That SE asia manual has this on p27

 "The file system on the USB device supports FAT16, FAT32, FAT8, FAT12 and NTFS."

leading me to think that NTFS is supported...



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  Reply # 924912 31-Oct-2013 17:24
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Thanks for your replies. Interesting that your sources don't mention exFAT when mine does.
I will try NTFS next, but as a mac user, sigh, it's not too simple and not natively supported.

Cheers,
Joseph

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  Reply # 924945 31-Oct-2013 17:56
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josephhinvest: Thanks for your replies. Interesting that your sources don't mention exFAT when mine does.
I will try NTFS next, but as a mac user, sigh, it's not too simple and not natively supported.

Cheers,
Joseph

The online specs at Sony NZ does.

USB Play MPEG1/ MPEG2PS/ MPEG2TS/ AVCHD/ MP4Part10/ MP4Part2/ AVI(XVID)/ AVI(MotionJpeg)/ MOV/ WMV/ MKV/ WEBM/ 3GPP/ MP3/ WMA/ LPCM/ JPEG/ MPO (USB viewer supports FAT16, FAT32, exFAT and NTFS file systems)

http://www.sony.co.nz/product/kdl-60r550a

Maybe talk to Sony support?

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