Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.
View this topic in a long page with up to 500 replies per page Create new topic
1 | 2 
3337 posts

Uber Geek
+1 received by user: 449


  Reply # 1047575 18-May-2014 19:10
Send private message

Surely a UA32H5500 would be the replacement... the new version of the TV you ordered.
JB's need to do the right thing and give you the correct TV. They accepted the sale, now they need to put it right... heck, it shouldn't get this far.



11 posts

Geek


  Reply # 1047866 19-May-2014 10:20
Send private message

The National bank credit card so now ANZ.  thanks for the info.  I'm going to ring the bank again

nigelj:
nathan:
sparkingteleco:
freitasm: You can always call your credit card company and ask for a chargeback saying this is not the item you want. If the TV was really shipped you then return it to JB HiFi.




bank says can't do chargeback now.


Why not?

That doesn't sound right


I'm with Nathan on this.   If you don't mind us asking, what bank and type of credit card?   As an example Westpac's general rules (published http://westpac.custhelp.com/app/answers/detail/a_id/291) includes:

You've paid for goods or services but they are not what you requested


Which based on your description would include your description, you really need to ask your bank explicitally why they are saying a chargeback in this case is not possible as it sounds like you believe you ceased authority for JB to debit your card.

3583 posts

Uber Geek
+1 received by user: 1139


  Reply # 1047870 19-May-2014 10:26
Send private message

old3eyes: Are you far from a JBHiFi shop as I wouldn't buy something like this online site unseen?


I would , based on online reviews. 




11 posts

Geek


  Reply # 1047873 19-May-2014 10:29
Send private message

That's absolutely why I was angry about, no communication after I didn't take their offers, no reply all the emails I sent afterward, and now they charged my credit card even I've requested to cancel the order.  it's frustrating buying from them

mattwnz: Have you already purchased one from somewhere else? If they have sent one, and you hadn't agreed to one of the ones they offered you, then they must have sourced the one you ordered. But sounds like poor customer service if they didn't tell you this, nor cancelled the order when you requested it.

3583 posts

Uber Geek
+1 received by user: 1139


  Reply # 1047875 19-May-2014 10:33
Send private message

sparkingteleco: That's absolutely why I was angry about, no communication after I didn't take their offers, no reply all the emails I sent afterward, and now they charged my credit card even I've requested to cancel the order.  it's frustrating buying from them

mattwnz: Have you already purchased one from somewhere else? If they have sent one, and you hadn't agreed to one of the ones they offered you, then they must have sourced the one you ordered. But sounds like poor customer service if they didn't tell you this, nor cancelled the order when you requested it.


1/2 of companies do not respond to emails.  

I never rely on them -- I sent about 5 emails to lenovo support recently, they answered 0.  

You have to speak to a person and even then it is not guaranteed they will listen. eg, I tried to cancel an amazon order which had nearly a year of 'postponements'. Spoke directly to 3 people who all assured it would be cancelled.   Then, they shipped it. 











11 posts

Geek


  Reply # 1047876 19-May-2014 10:37
Send private message

Dunnersfella: Surely a UA32H5500 would be the replacement... the new version of the TV you ordered.
JB's need to do the right thing and give you the correct TV. They accepted the sale, now they need to put it right... heck, it shouldn't get this far.


Yes, agree.  They were still advertising that model on their website a couple of days more after my order.  misleading customers

Having a good price to attract customers to visit their shops and tell customers no more stock but can offer you another tv which always lower level,  is this how they sell tv?

3337 posts

Uber Geek
+1 received by user: 449


  Reply # 1048401 19-May-2014 20:40
Send private message

Some retailers will advertise products at a low price when they have no stock for a few reasons...
One - to build back orders and to lock in some business for the upcoming month.
Two - to hurt the rest of the market who price promise.

1 | 2 
View this topic in a long page with up to 500 replies per page Create new topic

Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

N4L helping TAKA Trust bridge the digital divide for Lower Hutt students
Posted 18-Jun-2018 13:08


Winners Announced for 2018 CIO Awards
Posted 18-Jun-2018 13:03


Logitech Rally sets new standard for USB-connected video conference cameras
Posted 18-Jun-2018 09:27


Russell Stanners steps down as Vodafone NZ CEO
Posted 12-Jun-2018 09:13


Intergen recognised as 2018 Microsoft Country Partner of the Year for New Zealand
Posted 12-Jun-2018 08:00


Finalists Announced For Microsoft NZ Partner Awards
Posted 6-Jun-2018 15:12


Vocus Group and Vodafone announce joint venture to accelerate fibre innovation
Posted 5-Jun-2018 10:52


Kogan.com to launch Kogan Mobile in New Zealand
Posted 4-Jun-2018 14:34


Enable doubles fibre broadband speeds for its most popular wholesale service in Christchurch
Posted 2-Jun-2018 20:07


All or Nothing: New Zealand All Blacks arrives on Amazon Prime Video
Posted 2-Jun-2018 16:21


Innovation Grant, High Tech Awards and new USA office for Kiwi tech company SwipedOn
Posted 1-Jun-2018 20:54


Commerce Commission warns Apple for misleading consumers about their rights
Posted 30-May-2018 13:15


IBM leads Call for Code to use cloud, data, AI, blockchain for natural disaster relief
Posted 25-May-2018 14:12


New FUJIFILM X-T100 aims to do better job than smartphones
Posted 24-May-2018 20:17


Stuff takes 100% ownership of Stuff Fibre
Posted 24-May-2018 19:41



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.