Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


View this topic in a long page with up to 500 replies per page Create new topic
1 | 2 
3178 posts

Uber Geek
+1 received by user: 378


  Reply # 1047575 18-May-2014 19:10
Send private message

Surely a UA32H5500 would be the replacement... the new version of the TV you ordered.
JB's need to do the right thing and give you the correct TV. They accepted the sale, now they need to put it right... heck, it shouldn't get this far.



11 posts

Geek


  Reply # 1047866 19-May-2014 10:20
Send private message

The National bank credit card so now ANZ.  thanks for the info.  I'm going to ring the bank again

nigelj:
nathan:
sparkingteleco:
freitasm: You can always call your credit card company and ask for a chargeback saying this is not the item you want. If the TV was really shipped you then return it to JB HiFi.




bank says can't do chargeback now.


Why not?

That doesn't sound right


I'm with Nathan on this.   If you don't mind us asking, what bank and type of credit card?   As an example Westpac's general rules (published http://westpac.custhelp.com/app/answers/detail/a_id/291) includes:

You've paid for goods or services but they are not what you requested


Which based on your description would include your description, you really need to ask your bank explicitally why they are saying a chargeback in this case is not possible as it sounds like you believe you ceased authority for JB to debit your card.

 
 
 
 


3219 posts

Uber Geek
+1 received by user: 907


  Reply # 1047870 19-May-2014 10:26
Send private message

old3eyes: Are you far from a JBHiFi shop as I wouldn't buy something like this online site unseen?


I would , based on online reviews. 




11 posts

Geek


  Reply # 1047873 19-May-2014 10:29
Send private message

That's absolutely why I was angry about, no communication after I didn't take their offers, no reply all the emails I sent afterward, and now they charged my credit card even I've requested to cancel the order.  it's frustrating buying from them

mattwnz: Have you already purchased one from somewhere else? If they have sent one, and you hadn't agreed to one of the ones they offered you, then they must have sourced the one you ordered. But sounds like poor customer service if they didn't tell you this, nor cancelled the order when you requested it.

3219 posts

Uber Geek
+1 received by user: 907


  Reply # 1047875 19-May-2014 10:33
Send private message

sparkingteleco: That's absolutely why I was angry about, no communication after I didn't take their offers, no reply all the emails I sent afterward, and now they charged my credit card even I've requested to cancel the order.  it's frustrating buying from them

mattwnz: Have you already purchased one from somewhere else? If they have sent one, and you hadn't agreed to one of the ones they offered you, then they must have sourced the one you ordered. But sounds like poor customer service if they didn't tell you this, nor cancelled the order when you requested it.


1/2 of companies do not respond to emails.  

I never rely on them -- I sent about 5 emails to lenovo support recently, they answered 0.  

You have to speak to a person and even then it is not guaranteed they will listen. eg, I tried to cancel an amazon order which had nearly a year of 'postponements'. Spoke directly to 3 people who all assured it would be cancelled.   Then, they shipped it. 











11 posts

Geek


  Reply # 1047876 19-May-2014 10:37
Send private message

Dunnersfella: Surely a UA32H5500 would be the replacement... the new version of the TV you ordered.
JB's need to do the right thing and give you the correct TV. They accepted the sale, now they need to put it right... heck, it shouldn't get this far.


Yes, agree.  They were still advertising that model on their website a couple of days more after my order.  misleading customers

Having a good price to attract customers to visit their shops and tell customers no more stock but can offer you another tv which always lower level,  is this how they sell tv?

3178 posts

Uber Geek
+1 received by user: 378


  Reply # 1048401 19-May-2014 20:40
Send private message

Some retailers will advertise products at a low price when they have no stock for a few reasons...
One - to build back orders and to lock in some business for the upcoming month.
Two - to hurt the rest of the market who price promise.

1 | 2 
View this topic in a long page with up to 500 replies per page Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Symantec protects data everywhere with Information Centric Security
Posted 21-Sep-2017 15:33


FUJIFILM introduces X-E3 mirrorless camera with wireless connectivity
Posted 18-Sep-2017 13:53


Vodafone announces new plans with bigger data bundles
Posted 15-Sep-2017 10:51


Skinny launches phone with support for te reo Maori
Posted 14-Sep-2017 08:39


If Vodafone dropping mail worries you, you’re doing online wrong
Posted 11-Sep-2017 13:54


Vodafone New Zealand deploy live 400 gigabit system
Posted 11-Sep-2017 11:07


OPPO camera phones now available at PB Tech
Posted 11-Sep-2017 09:56


Norton Wi-Fi Privacy — Easy, flawed VPN
Posted 11-Sep-2017 09:48


Lenovo reveals new ThinkPad A Series
Posted 8-Sep-2017 14:37


Huawei passes Apple for the first time to capture the second spot globally
Posted 8-Sep-2017 10:45


Vodafone initiative enhances te reo Maori pronunciation on Google Maps
Posted 8-Sep-2017 10:40


Voyager Internet expand local internet phone services company with Conversant acquisition
Posted 6-Sep-2017 18:27


NOW Expands in to Tauranga
Posted 5-Sep-2017 18:16


Windows 10 Fall Creators Update coming Oct. 17
Posted 4-Sep-2017 14:10


Garmin introduce Garmin vivoactive 3
Posted 1-Sep-2017 18:38



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.