Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.
Filter this topic showing only the reply marked as answer View this topic in a long page with up to 500 replies per page Create new topic
1 | 2 
35 posts

Geek
+1 received by user: 8
Inactive user


  Reply # 1063807 12-Jun-2014 08:48
Send private message

Right, best way to do is sending back to Jb hifi, but tell them you are experiencing issues since the beginning and dont mention it as fixed. Your panel is faulty, you paid high prices on it you are expecting a working one.



80 posts

Master Geek
+1 received by user: 3


  Reply # 1063817 12-Jun-2014 09:08
Send private message

Do they have to replace it if I ask? Only because they were the ones who told me to go to LG first. Also I only have a photo of the receipt as I put the original in a safe place and now don't remember where that was, will they accept that?

1926 posts

Uber Geek
+1 received by user: 126


  Reply # 1063821 12-Jun-2014 09:15
One person supports this post
Send private message

shelford: Do they have to replace it if I ask? Only because they were the ones who told me to go to LG first. Also I only have a photo of the receipt as I put the original in a safe place and now don't remember where that was, will they accept that?

They shouldn't have sent you to LG. If you go to the Retailer (as you should) that is their responsibility. Copy or Photo of receipt is fine. If you paid by Card they can find the original. Under the Warrantee (or CGA) they need to fix it (replace the panel) or replace the whole TV.



80 posts

Master Geek
+1 received by user: 3


  Reply # 1063891 12-Jun-2014 10:44
Send private message

Just spoke to LG who told me the last person I spoke to told me find a repair service in my area, which she didn't and she was useless. Thankfully the person I spoke to today was good and someone is coming around to look at the TV tomorrow. I did say all the issues were still present, even though some have fixed themselves but I have photos to show them of the issues anyway. 

Hopefully it will all get sorted. Thanks to everyone for their advice, it's always frustrating when you spend lots of money on a product that doesn't work properly.



80 posts

Master Geek
+1 received by user: 3


  Reply # 1065795 14-Jun-2014 22:47
Send private message

Just an update, I had the repair man come and look at the tv yesterday and of course the tv wasn't displaying any of the faults as it was too bright in the room but I had taken photos and that was sufficient enough for him to decide the panel is faulty and they will repair it.

Funnily enough he said that this was the second of these tvs he had serviced this week, makes me think there might be some sort of fault or faulty product batch. I did get it on sale for $1000 less than what they're selling them for today. Just a guess though.



80 posts

Master Geek
+1 received by user: 3


  Reply # 1091220 18-Jul-2014 10:35
Send private message

Just thought i'd post another update.

My tv has been at the repair place for 4 weeks now. It's not their fault for the length of time (I think) Firstly LG were wanting serial numbers from the panel inside the tv so the man had to take it apart which is why he took it away. Then LG were suppose to ship them the part at least 3 weeks ago, I rang today and found out it was only shipped a week ago.

The part should be there by next week so hopefully I have it back then but this seriously has me questioning if i'd buy an LG product again. Their customer service is shocking.



1 | 2 
Filter this topic showing only the reply marked as answer View this topic in a long page with up to 500 replies per page Create new topic

Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Microsoft Dynamics 365 Business Central launches
Posted 10-Jul-2018 10:40


Spark completes first milestone in voice platform upgrade
Posted 10-Jul-2018 09:36


Microsoft ices heated developers
Posted 6-Jul-2018 20:16


PB Technologies charged for its extended warranties and warned for bait advertising
Posted 3-Jul-2018 15:45


Almost 20,000 people claim credits from Spark
Posted 29-Jun-2018 10:40


Cove sells NZ's first insurance policy via chatbot
Posted 25-Jun-2018 10:04


N4L helping TAKA Trust bridge the digital divide for Lower Hutt students
Posted 18-Jun-2018 13:08


Winners Announced for 2018 CIO Awards
Posted 18-Jun-2018 13:03


Logitech Rally sets new standard for USB-connected video conference cameras
Posted 18-Jun-2018 09:27


Russell Stanners steps down as Vodafone NZ CEO
Posted 12-Jun-2018 09:13


Intergen recognised as 2018 Microsoft Country Partner of the Year for New Zealand
Posted 12-Jun-2018 08:00


Finalists Announced For Microsoft NZ Partner Awards
Posted 6-Jun-2018 15:12


Vocus Group and Vodafone announce joint venture to accelerate fibre innovation
Posted 5-Jun-2018 10:52


Kogan.com to launch Kogan Mobile in New Zealand
Posted 4-Jun-2018 14:34


Enable doubles fibre broadband speeds for its most popular wholesale service in Christchurch
Posted 2-Jun-2018 20:07



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.