Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


14 posts

Geek
+1 received by user: 1


Topic # 150343 19-Jul-2014 12:56
Send private message

Hi there just wanted to share my experience about the purchase of my LG 60la6230 and LG's lovely customer support......

Link http://www.lg.com/nz/tvs/lg-60LA6230

Purchased it from the Appliance Shed Manukau about 3 months ago and right from the start had issues with LED flashlighting from the corners, especially during dark scenes or movies with cinema bars top and bottom. The problem was that it would come and go, at first as I just used it to watch normal TV and as most TV programs are bright and full 16:9 I never really noticed it and thought to my self it was OK. 

But as time went on and the more and more I started to watch movies from the USB the more annoying it became, to the point where my eyes would always be drawn to the corners. The issue would come and go, some days it would be not so noticeable and others it would just be in your face. I had played with all the picture settings turned down the back light, contrast brightness and even turned on the energy saving mode ( basically makes the TV brightness less and less ). It's strange because some days it just turns on the bleeding is so fricken bad, but after watching the TV for 2 hours or one movie I find the effect goes away. Then it would be OK for a while and then suddenly one day after not turning it on for a few hours or overnight I would turn it on and BAM super bad again... 

After umming and agghing with the TV for 3 months I realised that I paid $2400 for it and now live with the TV full time on energy saving mode with the picture setting with all the back lights and brightnesses turned down, and still it does this. 

and now for the pics




Videos (Helps if you watch it full screen)
http://vid467.photobucket.com/albums/rr31/bobby_zhoe/20140630_211401.mp4
http://vid467.photobucket.com/albums/rr31/bobby_zhoe/20140630_211108.mp4
http://vid467.photobucket.com/albums/rr31/bobby_zhoe/20140609_175145.mp4
http://vid467.photobucket.com/albums/rr31/bobby_zhoe/20140630_211845.mp4


What I have already done

1) Contacted Appliance Shed who told me to contact LG

2) Contact LG who told me to contact Authorised LG Repairer in Auckland

3) Contacted Authorised Repairer who arranged for TV to be picked up from me

4) got word back from Authorised Repairer saying there is nothing wrong with the TV along with a forwarded email from LG NZ
explaining that IPS Panels should be only viewed straight on, never viewed in the dark and only in well lit room, also don't view
the TV with out turning the picture setting down to standard and energy saving mode on ( which when I emailed the authorised repairer with the pictures explained I have already tried all those things )

5) Rang LG Customer Support line to request a second assessment (Biggest waste of my time 3 weeks 10 phone calls and hours and hours of being passed around, being put on hold and still haven't even managed to get a supervisor to see my email with the pictures attached viewed... )

6) Contacted Consumer Advice Bureau and got some friendly advice

7) Rang back appliance shed who arranged LG NZ to have a second assessment with their senior technician

8) Got email reply from senior tech saying that everything is within factory specification and again reiterates (LG TV's IPS Panels are not to be viewed in the dark and only in well lit rooms, only at perpendicular angles and at a certain distance, always watch the TV with the energy saving mode turned right down to medium.. which is way to dark for the day time and especially when watching 3D movies in the day or night. Also even after doing the things he has advised it is still normal to see light bleeding in corners, during scenes like title credits or cinema bars as the "TV is designed for Moving pictures only".

What he doesn't realise even though I had included it into the email is that I have tried running the TV with all the backlight turned down and with energy saving mode turned on to medium and it still shows very noticeable back light bleeding in the corners. I have tried every single combination of settings with all types of media for the last 3 months.

here is the picture he sent back to me with the TV being in factory specification



9) still waiting for LG Customer support helpline (Aus) for someone to even look at the initial email that I've sent.... useless

When I spoke to the Consumer Advice bureau they pretty much told me that Appliance shed shouldn't have fobbed me off to LG as it's my right for them to deal with the issue, as they are the retailer. As for the response about only watching the TV in the dark is ridiculous as it a TV should be fit for the purpose it is designed for and free from any minor or major flaws.

Banging my head on a wall here guys will go to appliance shed on monday to see what more they have to say... feeling pretty let down by LG at the moment. I currently own a Samsung 46inch, LG 32inch, and 3x24inch Samsung LED's in an eyefinity setup,  I know some backlight bleeding is unavoidable but this amount is just at an unacceptable level.

what's your guys opinion? would love to hear what you guys think!

Filter this topic showing only the reply marked as answer View this topic in a long page with up to 500 replies per page Create new topic
 1 | 2 | 3
4903 posts

Uber Geek
+1 received by user: 1537


  Reply # 1091972 19-Jul-2014 13:03
Send private message

Have you compared it to another TV of the same model - basically do they all look like this, or is yours clearly different to one in the shop?



14 posts

Geek
+1 received by user: 1


  Reply # 1091974 19-Jul-2014 13:10
Send private message

No as this product is last years model, there are none left in the shop also as mentioned this effect is only visible when in a dark environment and watching a dark movie.... most show rooms are in well lit rooms.

1054 posts

Uber Geek
+1 received by user: 71


  Reply # 1091975 19-Jul-2014 13:12
Send private message

Return the TV, as I've mentioned elsewhere run a mile when it comes to LG TV's. They suffer form banding/light bleeding. The local repairer is very unprofessional, took months for anything to happen. Plus the didn't pack it in the truck correctly. All just had a bad vibe.


6660 posts

Uber Geek
+1 received by user: 3417


  Reply # 1091978 19-Jul-2014 13:28
Send private message

I think there's a bit of luck of the draw in this.  I have a 60" TV I bought very cheaply a year or so back.  Cheap because they weren't selling because if you goggled the model then the first thing which came up were a couple of reviews on the 'net saying it could have been a great TV, but had appalling light bleed - so avoid like the plague.  Checked the display model in store (not brightly lit) and I couldn't see any light bleed, so took a punt and bought one, and no problems. 

1160 posts

Uber Geek
+1 received by user: 147


  Reply # 1091993 19-Jul-2014 13:31
Send private message

take it back.

this looks like typical half-assed led lighting where the leds are positioned along the edges of the screen.

to avoid this with your next set look for one with local dimming led lighting, this uses leds over the entire screen and dims/brightens individual areas depending on content.

also don't watch direct view tv's in a completely darken room.




14 posts

Geek
+1 received by user: 1


  Reply # 1091994 19-Jul-2014 13:31
Send private message

fingers crossed, lets see the outcome of what appliance shed says, the annoying thing was when I initially brought the TV I also purchased the LG 3D Blu ray player 5.1 tallboy Home theatre and also additional Magic remote & dual play glasses.... what was your experience Lurch would love to hear your story too.... 



14 posts

Geek
+1 received by user: 1


  Reply # 1091997 19-Jul-2014 13:48
Send private message

Hey Fredd99 what model of tv did you end up buying? 

also as you guys mentioned return it

Last time when I spoke to the manager at appliance shed after the authorised repairer had rang me up and said nothing is wrong with it.
He asked me what would I like him to do I said fix it, replace it or refund me. He said "well LG have already said there is nothing wrong with it so they can't fix it, a refund is out of the question and if I was to replace it what am I going to replace it with as most High end TV's are coming out with IPS now and moving away from VA Panels" sort of implying that I was being too fussy and any TV he would replace me with I would complain. He then went on to tell me he would try LG again. 

The thing is I don't think I am being too fussy its just I think this level of back light bleeding is unacceptable... well I'm glad to hear what you guys think, getting ready for Monday!


6660 posts

Uber Geek
+1 received by user: 3417


  Reply # 1092014 19-Jul-2014 14:46
Send private message

A budget Sharp Aquos.  No 3d, no "smart TV".  Thinking about it - we bought it almost exactly 3 years ago.  Time flies.  Paid <$2k - nothing else at 60" was less than double that price at that time.  Is it a great TV?  Well no - not really, but it does the trick and doesn't have any particularly annoying flaws - a little slow switching inputs would be the worst annoyance.  The LED backlight is extremely bright though - very much brighter than our Sony TV.  Of course if you crank it up full brightness, there's screen glow.  But nothing at all like the photos you posted above of edge light bleed.  Same with our Sony LCD.  If you look at a dead flat mid-grey screen, then there's a little mura too - but on movie content it's just not noticeable.  But if you look for faults on LED/LCD -especially large ones - then you'll find them. I'd beware reviews - especially when it comes to light bleed from panels.  I suspect that there's a lot of variation in production of the panels as well as mis-alignment caused by rough handling in transit.  If it truly detracts from your experience with the TV you bought though - take it back.

1054 posts

Uber Geek
+1 received by user: 71


  Reply # 1092020 19-Jul-2014 15:02
Send private message

tenz: fingers crossed, lets see the outcome of what appliance shed says, the annoying thing was when I initially brought the TV I also purchased the LG 3D Blu ray player 5.1 tallboy Home theatre and also additional Magic remote & dual play glasses.... what was your experience Lurch would love to hear your story too.... 


Had the same issues you had with the 55" version, no amount of calibration fixed the issue. Light bleed and banding that made half the screen look muddy especially with a white background. Spent a couple of weeks trying this and that but could never get the TV to work.

For a $2500 TV one would expect to plug in and go not spend weeks tweaking and using calibration discs etc. It was a very frustrating experience.

Contacted Noel Leeming and they directed me to LG, LG directed me to some company in south Auckland as being the official local repairer.

They collected the TV in an unmarked truck with inadequate packing, the two men were not wearing/producing anything official. They were impatient/rude and didn't listen to us. Anyway they took the TV and I didn't see it for weeks, no updates unless I hounded them and in the end they said they had found a fault. But being a couple months later and the TV only being 2-3 weeks old when I got it I said I wanted a refund.

Noel Leeming refused at first and I had to go through two different people and stick to my guns and eventually they refunded it. Googling LG light bleed/banding issues returns far too many results of people complaining add to this the customer support and the local repairer I wont be purchasing anymore LG products.

The really funny thing is I purchased a $499 47" Veon TV from the warehouse so we had a TV so I could do further research on what to buy instead of the LG and it has a picture that is 100% better than the LG. Looking inside the Veon it is using a Pioneer panel too ;-) Plus 3 year warranty??? LOL

Anyway looking at a Sony or possibly a Panasonic Plasma. Can't seem to find any Pioneer TV's anymore.







14 posts

Geek
+1 received by user: 1


  Reply # 1092031 19-Jul-2014 15:37
Send private message

Fred99 -> thats a good price you paid 3 year's ago for a 60 inch... as you mentioned though I do have other LED and LCD & Plasma TV when you look for bleeding it does exist but this was just on a complete different level.

Lurch -> thanks for sharing I'm glad Noel Leeming finally stepped up to the plate and sorted you out. (EDIT) my mate bought a 58inch VEON as well from the warehouse, with no issues at all either (day or night) ..... , LG customer service has honestly made me loose some faith in humanity...


*one time I rang up and asked to speak to the supervisor (A) at the time, was told to ring back in 2 hours as he has not arrived in office yet was due in after lunch.

*rang back in 2 hours, was told so called supervisor (A) wasn't even due in today,$%^&* but there is another supervisor (B) due to arrive in 2 hours ring back

*rang back again in 2 hours, was told second supervisor (B) wasn't even due in today as well, asked to speak to another supervisor (C) they said there is none.

*rang back next morning, asked to speak to either of the 2 supervisors (A) or (B), was told they are not due in at all today. Asked to speak to another supervisor(C), finally got to speak to supervisor no 3(C). I asked can you look at the email I sent to the 2 supervisors (A) or (B) or can I forward the email to you? he said nope I don't currently have a LG Email account $%^&*. He advised me to ring back on Monday (4 day's away) that's when the other 2 supervisor's (A) and (B) will 100% definitely be in along with him supervisor (C) 
*ring back Monday morning ask for supervisor (A) or (B) was told they are not due in today %^&*^&

3 weeks later still haven't received any outcome regarding 0800 LG CARE (Australia) have given up with them, nor have I ever heard anything back from supervisor (A) or (B). All this and all I wanted them to do was just to organise the Authorised Repairer to have a 2nd assessment, as they said their hand's are tied without instruction from LG.... Totally given up on LG Customer service now

Then when I finally get through to LG NZ thanks to constantly calling Appliance Shed. They just reiterate the same blanket response, Sorry too bad. It's like they don't even read what you are telling them and just have a generic response...


What a crock allright.

12589 posts

Uber Geek
+1 received by user: 5908

Trusted

  Reply # 1092044 19-Jul-2014 16:08
2 people support this post
Send private message

It is the responsibility of the seller to deal with this, clearly they have failed and are probably in breach of the CGA. File a complaint with the Commerce Commission.




Mike
Retired IT Manager. 
The views stated in my posts are my personal views and not that of any other organisation.

 

 It's our only home, lets clean it up then...

 

Take My Advice, Pull Down Your Pants And Slide On The Ice!

 

 


1054 posts

Uber Geek
+1 received by user: 71


  Reply # 1092066 19-Jul-2014 17:05
Send private message

tenz

Lurch -> thanks for sharing I'm glad Noel Leeming finally stepped up to the plate and sorted you out. (EDIT) my mate bought a 58inch VEON as well from the warehouse, with no issues at all either (day or night) ..... , LG customer service has honestly made me loose some faith in humanity..


No problem, I'd recommend taking it back to the Appliance shed and making a scene at the store, quote the CGA. Of course they don't want bad PR?

Might just upgrade to a larger Veon TV, wonder if they do a passive 3D version ;-)



3348 posts

Uber Geek
+1 received by user: 452


  Reply # 1092099 19-Jul-2014 18:12
One person supports this post
Send private message

I'd never deal directly with the appointed repair agent, your warranty is not with them, it's with the retailer.
The thing is, you were sold the wrong TV. If you want to watch a panel in a dark room, you want a plasma.
Even local dimming has side effects like halo's around bright objects (text in a black screen, the moon in a night sky etc).
It's probably the best compromise for LED technology, but it's still a compromise compared to the likes of plasma or OLED.
The issue with OLED, is the massive reliability issues to date.
The issue with plasma... only LG seem to be making a few entry level panels now - no more Panasonic.

The thing is, your 60LA6230 is a direct lit LED, is it not? As in a thicker design, with, in theory, less in the way of edge lighting, and instead grid array lighting behind the panel... Or, is it a thick TV with bugger all LED's distributed in the most cost effective manner?

Either way, I'd get a new TV from the Appliance Shed.
If they can't source you a plasma, get a refund and get on the phone, asking all other retailers for a Panasonic TH-P60ST60z.



14 posts

Geek
+1 received by user: 1


  Reply # 1092130 19-Jul-2014 19:20
Send private message

Dunnersfella: I'd never deal directly with the appointed repair agent, your warranty is not with them, it's with the retailer.
The thing is, you were sold the wrong TV. If you want to watch a panel in a dark room, you want a plasma.
Even local dimming has side effects like halo's around bright objects (text in a black screen, the moon in a night sky etc).
It's probably the best compromise for LED technology, but it's still a compromise compared to the likes of plasma or OLED.
The issue with OLED, is the massive reliability issues to date.
The issue with plasma... only LG seem to be making a few entry level panels now - no more Panasonic.

The thing is, your 60LA6230 is a direct lit LED, is it not? As in a thicker design, with, in theory, less in the way of edge lighting, and instead grid array lighting behind the panel... Or, is it a thick TV with bugger all LED's distributed in the most cost effective manner?

Either way, I'd get a new TV from the Appliance Shed.
If they can't source you a plasma, get a refund and get on the phone, asking all other retailers for a Panasonic TH-P60ST60z.


Thanks for your reply & input Dunnersfella =D . The thing is I have 2 other TV's and 3 PC monitors all of which are LCD/LED technology that I regularly watch in low light if not pitch dark / lights off situations, although when I examine these other TV's/monitors closely there is some amount of light bleeding, the overall effect is not even noticeable, and does not effect the viewing experience.

I am not sure exactly where the LED's are distributed on the 60LA6230 but I could see the LED's along the edge of the TV when I looked from top down etc. I am guessing that it is edge lit with some sort of layer that diffuses the light around the TV (but don't quote me on that)

I am aware of Local Dimming technology where there are zones that will brighten and darken dependant on what is being displayed on the screen, which I think applied at low levels could help with contrast uniformity accros the screen.

Surely this TV is just an extreme example of super super bad led panel uniformity, I would still like to stay with LCD/LED technology something 60inch, 3D, Wifi built in and also with Media player capabilities... Just something more consistant in picture. my 46 inch Samsung which I assume uses a VA type panel instead of IPS, is leaps ahead better in light consistency and as mentioned above my mates 58inch VEON is 100 times more consistent as well (both talking about in pitch dark situations)...

I accept that there is definitely some amount of light bleeding on LED technology I wouldn't exactly class my self as super picky as to be honest I tried to live with it and shrugg it off for over 3 months because I loved the 3D, Size and all the awesome features along with my 5.1 surround. Until one day it just was to much to bear with and I knew it just wasn't acceptable any more. It's way more obvious in the video's I took in full screen then any of the pictures, and even then in real life its worse than the videos.....

I would love to get a refund from appliance shed and slowly but surely choose the right TV. Even If they replaced it with something of equal quality (60inch, 3D, Wifi, USB) but just more uniform like my Samsung I would be happy.... lets see what their response is!













575 posts

Ultimate Geek
+1 received by user: 374


  Reply # 1092160 19-Jul-2014 20:37
One person supports this post
Send private message

I think the key point to stress here when dealing with the repairer or retailer is that the problem is cyclic.

They will say that bleed is normal, adjust settings etc and it is a difficult point to argue as the quantity of bleed is a bit subjective to measure and describe.

However, no matter how much bleed it has, or has not got, it shouldn't change, if everything else on the screen remains constant. If it has fluctuation without any provocation, then it is unarguably a defect.

 1 | 2 | 3
Filter this topic showing only the reply marked as answer View this topic in a long page with up to 500 replies per page Create new topic

Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Microsoft Dynamics 365 Business Central launches
Posted 10-Jul-2018 10:40


Spark completes first milestone in voice platform upgrade
Posted 10-Jul-2018 09:36


Microsoft ices heated developers
Posted 6-Jul-2018 20:16


PB Technologies charged for its extended warranties and warned for bait advertising
Posted 3-Jul-2018 15:45


Almost 20,000 people claim credits from Spark
Posted 29-Jun-2018 10:40


Cove sells NZ's first insurance policy via chatbot
Posted 25-Jun-2018 10:04


N4L helping TAKA Trust bridge the digital divide for Lower Hutt students
Posted 18-Jun-2018 13:08


Winners Announced for 2018 CIO Awards
Posted 18-Jun-2018 13:03


Logitech Rally sets new standard for USB-connected video conference cameras
Posted 18-Jun-2018 09:27


Russell Stanners steps down as Vodafone NZ CEO
Posted 12-Jun-2018 09:13


Intergen recognised as 2018 Microsoft Country Partner of the Year for New Zealand
Posted 12-Jun-2018 08:00


Finalists Announced For Microsoft NZ Partner Awards
Posted 6-Jun-2018 15:12


Vocus Group and Vodafone announce joint venture to accelerate fibre innovation
Posted 5-Jun-2018 10:52


Kogan.com to launch Kogan Mobile in New Zealand
Posted 4-Jun-2018 14:34


Enable doubles fibre broadband speeds for its most popular wholesale service in Christchurch
Posted 2-Jun-2018 20:07



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.