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mjb125b
11 posts

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  #1371130 20-Aug-2015 21:01
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I have a TX-NR609 purchased from JB Hi Fi in 2012.

Worked fine until a couple of weeks ago, then intermittent and eventually total loss of audio. 
I've been in touch with Avalon audio, they will do the repair but want to charge $98 as the subsidy from Onkyo doesn't cover their costs.

I don't expect Avalon to work for free but I am interested in the CGA angle here. If the product has a known faulty part leading to failure shouldn't it be recalled / repaired?

This is a manufacturing defect rather than usual wear and tear.

Any thoughts? 




surfisup1000
4875 posts

Uber Geek


  #1371135 20-Aug-2015 21:06
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mjb125b: I have a TX-NR609 purchased from JB Hi Fi in 2012.

Worked fine until a couple of weeks ago, then intermittent and eventually total loss of audio. 
I've been in touch with Avalon audio, they will do the repair but want to charge $98 as the subsidy from Onkyo doesn't cover their costs.

I don't expect Avalon to work for free but I am interested in the CGA angle here. If the product has a known faulty part leading to failure shouldn't it be recalled / repaired?

This is a manufacturing defect rather than usual wear and tear.

Any thoughts? 





You are covered by the CGA and need pay nothing. 

Go back to your point of purchase though, easier as they handle all the packaging etc. 


 
 
 
 


MikeAqua
6063 posts

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  #1373686 25-Aug-2015 11:15
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I agree, the CGA is on your side.  The trouble is that you may need to go to disputes tribunal to make it stick.




Mike


surfisup1000
4875 posts

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  #1373705 25-Aug-2015 11:24
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onkyo even have a directive in place admitting to the hardware fault--- just show that to the store/avalon and they must realise they have no leg to stand on.


Dunnersfella
3884 posts

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  #1374155 25-Aug-2015 19:41
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Your CGA claim is not with the importer, it is with the retailer who sold you the receiver.
They need to come to an arrangement with the wholesaler - and it shouldn't alter your CGA whatsoever.
Basically, who pays the $98 is going to be between JB and Avalon... and you don't need to care about who pays who :-)

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