hockeychickd12: Hi,
I did call Samsung and they informed me that there was nothing they could do a it's out of warranty. They provided me with a number for a local TV repair person.
When I spoke to Samsung last week (see my post above) they started off with "out of warranty period" etc - our TV was bought mid-2012. As mentioned above, I stood up for myself and was reasonably firm - and they changed their mind. The first person I spoke to wasn't going to help so I asked for her supervisor. She put me on hold but came back and said "ok, we will send someone out - it will cost you $95 as a starting point". I said no and mentioned CGA etc again. She went away and came back and said that as a goodwill gesture they would waive the call-out charge.
Ended up with the new screen and no charge at all.
Maybe you should have another go at them?
