HDMI ports broken Panasonic TV

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#1495491 19-Feb-2016 10:55

Dunnersfella:

So buying a second hand TV off Trademe now carries no risk to me?

Brilliant!

Or is this just speculation?

Once you go to arbitration they will ask for a copy of the receipt with your name attached, both from you and the retailer.

That's where things will turn on you.

CGA works fine with different names on the reciept. You just say the TV was a gift to you from them.

Not sure that it would work on a trademe purchase but it for sure is fine when someone buys something, puts their name on it since places insist on asking for that crap, and then gives to to somneone for xmas/birthday/whatever reason.

Richard rich.ms

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#1495501 19-Feb-2016 11:03

Dunnersfella:

Once you go to arbitration they will ask for a copy of the receipt with your name attached, both from you and the retailer.

That's where things will turn on you.

Why? If the manufacture date is obvious does the ownership matter? (Nobody has yet been able to show me information that the CGA only applies to the original purchaser.)

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Dunnersfella

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#1495694 19-Feb-2016 15:02

This is the closest I can find.

However it does not cover gifts.

Of course, 'gifts' and 'second hand' can be argued until the cows come home, but without the express consent (written or verbal) of the original purchaser, I struggle to see how this can work?

http://www.consumeraffairs.govt.nz/for-consumers/goods/second-hand-goods

Masterpiece

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#1495828 19-Feb-2016 17:55

An interesting argument, is it actually second hand if no sale takes place, no monies or exchange changed hands. Inherited is in use by the family name. (if you are related?)
If so then,

The question really is, is it acceptable quality that the component lasts only 3~4 years of a device which arguably has a life span of 10 years normal use. Also could the component have been failing from within the normal warranty period and only just discovered now.

'Acceptable quality' means that goods must be:
fit for their normal purpose
safe
durable – last for a reasonable time
have no minor defects
acceptable in look and finish.

If the display is in perfect condition otherwise, ie no marks, scratches or signs of abuse and moderate, expect hours use(as per the records in the service menu) then It is possible to argue this further, but the decision would likely require a higher level than front line staff.

Me:"I'm not a robot!"

ET: "Maybe; you have some freewill, but you chose your path by arrangement"

Me "That sounds like a program with no freewill?"

ET: "We will catch up when you end this cycle"

Me: "Sounds like a 'KPI'!"

ET: "Did you read the terms and conditions?"

Me: .....

Dunnersfella

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#1495830 19-Feb-2016 18:11

The only way they could argue that the set has been mis-used, would be many, many scratches around the HDMI ports on the TV.

This would indicate an inordinate amount of items being plugged in / unplugged during the TV's lifetime.

Stu1

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#1496224 20-Feb-2016 13:47

Thanks for all your advise and ideas, i rang the shop again, still saying that it would not be covered as should not be removing cables out of hdmi slots, i have been pretty carefull it has really only being for hooking the lap top to the TV to watch ondemand, i have ended up buying a hdmi switch in the mean time. I will not be buying any new tv from Newbolds or a panosonic

richms

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#1496226 20-Feb-2016 13:48

So the shop has said that even tho you have HDMI ports, you are not supposed to be using them for connecting things?

Richard rich.ms

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#1496299 20-Feb-2016 15:38

Does Panasonic nz have a Facebook page?
Have heard of many people having a public complaint about faulty products getting a resolution.
Be clear that you have a TV that is x old and has failing HDMI ports.
You expect it should last longer than this and that you have been given the run around by the shop and when you called Panasonic.

Companies don't like bad press and Facebook is pretty public.

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Stu1

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#1496475 21-Feb-2016 09:34

The shop pretty much said they are not designed to be taken in and out of the ports due to having he said around 26 points per cable, so when we were given tv all the ports worked fine as Granddad did not have sky or anything connected through the ports, we had sky for a couple of years in HDMI 1 then got the chromecast which put into HDMI 2, got rid of sky and just left the chromecast in HDMI2, went to change the input label on the remote to be named Chromecast and it stopped working, i did a factory reset so it went back to a label of HDMI 2 just in case i had changed it to skip by accident. The port never worked again, so moved the chromecast to HDMI1. Port 3 would be used occasionally to watch live sports like bathurst or the odd episode of coro for my wife to watch. Went to plug the lap top in last week and that port as gone as well. We have one port working but took up the sky offer of 39$ per month from the sky-forum so needed the additional port. I will look at posting on facebook on the Panasonic site as i dont believe the ports have been mistreated or taken in and out too often. Thanks for all the advice this site is great and really like how many people provide advice

Rikkitic

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#1496488 21-Feb-2016 10:18

I am not an expert on this but I think that shop is just giving you the runaround to avoid liability. It is true that plug-in connectors have limited lifetimes, but you haven't come even close to using up yours. HDMI connectors are not anywhere near as vulnerable as this guy is making out. If you can't plug and unplug something, what is the point of having it in the first place?

This may seem really obvious, but have you tried just unplugging your TV for awhile? I have seen this mentioned elsewhere more than once. It seems to work for some people. Just pull the plug and leave it for an hour or so and then power up again. This can reset something that has stopped working.

The other obvious thing is to try other cables. I have never had a TV connector go bad but I have had a bad cable.

Plesse igmore amd axxept applogies in adbance fir anu typos

andrewNZ

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#1496495 21-Feb-2016 10:43

Agree with Rikkitic

The line about plugs not being designed to be used is bull crap. Plugs are designed to be used, that's why they're plugs.
How does this guy explain HDMI ports on laptops?

Even if it was true, you STILL have a claim as the TV wouldn't be fit for purpose.

Stu1

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#1496535 21-Feb-2016 13:35

I do think the shop is having a laugh you should be able to take things in and out of the hdmi port. I did a factory restart and left tv for an hour but no luck, not like it sparked or could smell it burning

andrewNZ

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#1496539 21-Feb-2016 13:42

You're going to have to kick up a proper stink about it I think, not just keep asking and getting fobbed off. If they start feeding you bollocks, you need to call them out on it then and there.

There are rules they have to abide by, and they WILL know the rules. They're just trying to weasel out of it.

Perhaps it's time to find someone who knows the rules and take them with you... Know anyone in retail?

Rikkitic

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#1496579 21-Feb-2016 15:37

If you Google around, as I did briefly, you will find others with other brands that have had similar issues. In at least some cases it seems to be caused by a chip that can be reset. In any case, this suggests that the issue has nothing to do with the HDMI contacts, and everything to do with the internal electronics. Maybe you can get a student lawyer at one of the free legal advice places to write an official-sounding letter for you to take back to the shop.

Plesse igmore amd axxept applogies in adbance fir anu typos

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#1496685 21-Feb-2016 20:23

Stu1: I do think the shop is having a laugh you should be able to take things in and out of the hdmi port. I did a factory restart and left tv for an hour but no luck, not like it sparked or could smell it burning

I can't find official HDMI specifications but here is an example of a connector rated at 5000 cycles. http://www.globalsources.com/gsol/I/HDMI-connector/a/9000000112083.htm The shop is just trying to get rid of you.

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