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816 posts

Ultimate Geek
+1 received by user: 236


Topic # 198951 29-Jul-2016 11:27
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So my 18 month old QC25 headphones suddenly crapped out on me yesterday.

 

Turned them on and the right earpiece had faulted - crackling and the sound/noise cancellation cutting in and out.

 

Called Bose this morning and was ready to be grumpy given that

 

A) The warranty is 12 months

 

B) I was on hold for 20 minutes

 

I needn't have feared - after taking my serial and purchase details, they offered up a new replacement pair from their authorised Auckland service centre immediately! Hopefully they will follow up with the approval email in good time and I will be a happy camper.

 

Good work Bose.





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816 posts

Ultimate Geek
+1 received by user: 236


  Reply # 1602175 1-Aug-2016 13:01
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So I spoke to the partner and although the QC25s are on back order with them, I should have them end of this week all being well - no questions asked.

 

 

 

All good it seems!





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249 posts

Master Geek
+1 received by user: 19


  Reply # 1602200 1-Aug-2016 13:05
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Its nice to see good service posts. Especially when the product costs a lot, also nice to hear when i have just bought the QC35's that should something be amiss their support is good.





.............................................................

simple logic.


2634 posts

Uber Geek
+1 received by user: 370

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  Reply # 1602202 1-Aug-2016 13:06
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No offer from them to upgrade to QC35s in the process?


566 posts

Ultimate Geek
+1 received by user: 82

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  Reply # 1602209 1-Aug-2016 13:12
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My case was broken and i had lost my airplane plug. Was in San Fran and walked pass a shop and asked them how much a new case was, 5 minutes later i was walking out with a free new case and plug. You pay premium and you should get premium service.



816 posts

Ultimate Geek
+1 received by user: 236


  Reply # 1602212 1-Aug-2016 13:22
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DjShadow:

 

No offer from them to upgrade to QC35s in the process?

 

 

 

 

Sadly not! I did engage the guy in conversation about them...fishing a bit, but was never going to be a likely outcome!





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412 posts

Ultimate Geek
+1 received by user: 100


  Reply # 1602220 1-Aug-2016 13:26
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DjShadow:

 

No offer from them to upgrade to QC35s in the process?

 

 

 

 

Unlikely...

 

 

 

1. QC25's are still available

 

2. supply of QC35's are constrained awaiting stock...





 The views expressed by me are not necessarily those of my employer


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