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1009 posts

Uber Geek

# 214406 9-May-2017 23:25
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I have an MKVmovie that I want to play on my TV.


My Western Digital TV Live media player usually handles MKV files but this time there's no audio.


(The audio is there - it plays OK on my computer through Pot Player)


I've considered a few options but I think my best bet would be to burn the file to DVD and play it that way.


But I'll need to convert the MKV file to a format that will burn to DVD and run in the player.


Anyone able to recommend suitable software for the job?

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1828 posts

Uber Geek
Inactive user

  # 1778862 10-May-2017 03:09
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Sounds like the audio codec used is one the the WDLive doesn't like just re-encode the MKV and pick MP3 or AAC as the audio codec you can use Handbrake which is free and very good at it's job

702 posts

Ultimate Geek

  # 1778875 10-May-2017 07:42
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Re-encoding sounds like the go.




You could use this as an excuse to get a different player e.g. MiBox?  :)






2954 posts

Uber Geek

  # 1778883 10-May-2017 08:01
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I would be inclined to recode it using handbrake as well.
Trying to create a playable DVD can require quite a lot of tinkering.
If the video is ok and it's just the audio, then you can just use handbrake to recode the file and just convert the audio stream.

Nothing is impossible for the man who doesn't have to do it himself - A. H. Weiler

1954 posts

Uber Geek

  # 1778932 10-May-2017 09:32
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I use VideoReDo Suite for my recorded video editing. I usually create .ts or .mkv files after editing but it can also create a DVD from a .mkv file.

1014 posts

Uber Geek
Inactive user

  # 1778938 10-May-2017 09:45
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It must be an oddball audio codec. I don't recall ever having to re-encode a video to play on my WDTV Gen 3 except an H.265. I use MOVAVI to convert to MP4 from MKV for the iPad3.

1009 posts

Uber Geek

  # 1779371 10-May-2017 22:34
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I recall reading somewhere that WD players don't like AC3 audio. My WDTVLive plays 90% of the MKV files I throw at it, but every so often it balks and says the 'format is unknown'.


Actually, this particular problem is a little unusual. The video plays fine, along with the subtitles, but there's no audio whatsoever.


Normally, when it says it doesn't recognize the file, that's it, there's no video or audio.


Anyway, thanks for your tips, guys. I'll try those suggestions.


Cheers :-)

Any fool can make money, but it takes a very special person to earn the respect of respectable people.

1009 posts

Uber Geek

  # 1794788 5-Jun-2017 09:56
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Problem solved. I thought I should do a heads-up, as it might help someone else.


Handbrake didn't work for me. It didn't fix the sound issue, but worse, it converted the video from a quality 2.2gb file to 650mb.


When I quizzed the Handbrake forum, I was told that the app wasn't suitable for converting just the audio track to another format.


However, TEncoder (4.5.10) did the job perfectly. It has a setting to 'copy only' the video section. so that doesn't get altered.


I changed the audio from AC3 to MP3 and my Western Digital TV Live media player ran the movie without a hitch. Took about 2 mins.


In fact the problem file was one of ten episodes that WDTVLive objected to, and I was able to convert them all as a batch.


Excellent software.

Any fool can make money, but it takes a very special person to earn the respect of respectable people.

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