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stocksp
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  #2045418 28-Jun-2018 12:29
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Sleeping in could well be a big deal if I missed a flight because of it or meetings





LennonNZ
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  #2045480 28-Jun-2018 13:36
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https://support.google.com/googlehome/answer/7072490?hl=en

 

“We’ve identified a fix for the issue impacting Google Home users and it will be automatically rolled out over the next 6 hours. If you would like an immediate fix please follow the directions to reboot your device. If you're still experiencing an issue after rebooting, contact us at Google Home Support. We are really sorry for the inconvenience and are taking steps to prevent this issue from happening in the future.


 
 
 
 


Stu1
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  #2045641 28-Jun-2018 16:35
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LennonNZ:

https://support.google.com/googlehome/answer/7072490?hl=en


“We’ve identified a fix for the issue impacting Google Home users and it will be automatically rolled out over the next 6 hours. If you would like an immediate fix please follow the directions to reboot your device. If you're still experiencing an issue after rebooting, contact us at Google Home Support. We are really sorry for the inconvenience and are taking steps to prevent this issue from happening in the future.



Wonder why I spent 30 mins trying to get audio to work gave up went back to the iPod for the night

NzBeagle
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  #2045825 29-Jun-2018 06:51
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Well the email acknowledgement is good, if only it came out the night of the issues.

JimmyH

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  #2045890 29-Jun-2018 09:27
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At least everything seems to be working now.

 

I think they need to put a notification feature into the Google Home app so that they can tell us when they have a known fault of this type. Judging from the hundreds of comments in other fora, it would appear that (like me) many people wasted countless hours trying to fix what they assumed to be a problem with their own setup. As well as enduring the ire of spouses and kids who assumed that somehow we had broken the network by tinkering with it.

 

For a company the size of Google, the number of channels they have (email, twitter, the Google Home app etc) to push out messaging, and the scale of the issue given the sheer number of affected devices in service, I do find the lack of timely communication from them to be perplexing.

 

 


LennonNZ
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  #2045947 29-Jun-2018 10:49
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The webpage https://support.google.com/googlehome/answer/7072490?hl=en ( https://support.google.com/googlehome) did have the information on it and its the main support page for the Google Home and most support pages link to it (even when you search for it in Google it's easily found)

 

That webpage gives Phone Numbers for Support as well now. (There is no NZ Support Number as the Google Home is not a supported device in NZ)

 

Yes there was a delay but do you expect Google to give out incorrect information before an investigation of what the actual issue is.

 

As you are using the Google Home in an unsupported country maybe use the Google Product Forums (https://productforums.google.com/forum/#!forum/googlehome)

 

 

 

 

 

 

 

 

 

 

 

 


lchiu7
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  #2045959 29-Jun-2018 11:29
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I received this apology this morning


Hi

You may have noticed a problem with your
Google Home yesterday morning. We found a glitch
with one of our backend systems and spent the day
working hard to get everyone back up and running.
It's frustrating when technology doesn't work the
way it should, especially when you're depending on
it. We're sorry that this happened.

There's a fix rolling out to all Google Home devices
now. If you're still having trouble, let us know here.




Thanks for sticking with us.

- rishi, on behalf of the Google Home team

Except my problem was the Chromecasts not Google Home






Staying in Wellington. Check out my AirBnB in the Wellington CBD.  https://www.airbnb.co.nz/rooms/32019730  Mention GZ to get a 10% discount

 

System One: Popcorn Hour A200,  PS3 SuperSlim, NPVR and Plex Server running on Gigabyte Brix (Windows 10 Pro), Sony BDP-S390 BD player, Pioneer AVR, Raspberry Pi running Kodi and Plex, Panasonic 60" 3D plasma, Google Chromecast

System Two: Popcorn Hour A200 ,  Oppo BDP-80 BluRay Player with hardware mode to be region free, Vivitek HD1080P 1080P DLP projector with 100" screen, Denon AVRS730H 7.2 Channel Dolby Atmos/DTS-X AV Receiver, Samsung 4K player, Google Chromecast, Odroid C2 running Kodi and Plex

 

 


 
 
 
 


stinger
628 posts

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  #2045972 29-Jun-2018 11:33
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lchiu7: I received this apology this morning

Except my problem was the Chromecasts not Google Home

 

Chrome casts are part of Google Home's device range, hence why you use the Google Home app to configure them. The thing that surprises me the most in the aftermath of the actual problem is that the outage was well over 15 hours (6pm-9am NZST). Not a good sign for the IoT revolution going on. However, it is the first time I recall having an outage of my Chromecast.


JimmyH

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  #2046831 1-Jul-2018 14:52
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LennonNZ:

 

The webpage https://support.google.com/googlehome/answer/7072490?hl=en ( https://support.google.com/googlehome) did have the information on it and its the main support page for the Google Home and most support pages link to it (even when you search for it in Google it's easily found)

 

 

It eventually had the information on it, late and if you hunted to find it. With nothing about what was causing it or the expected resolution.

 

The Google Home App is what is used to control , setup and reconfigure Google home devices, including the Chromecast. Which is why it would be good to have push notifications to it.

 

I'm not alone in this. The many related forums are awash with complaints from hundreds/thousands of users who wasted hours each trying to fix the problem, when the problem wasn't at their end.


Stu1
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  #2047327 2-Jul-2018 11:24
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JimmyH:

LennonNZ:


The webpage https://support.google.com/googlehome/answer/7072490?hl=en ( https://support.google.com/googlehome) did have the information on it and its the main support page for the Google Home and most support pages link to it (even when you search for it in Google it's easily found)



It eventually had the information on it, late and if you hunted to find it. With nothing about what was causing it or the expected resolution.


The Google Home App is what is used to control , setup and reconfigure Google home devices, including the Chromecast. Which is why it would be good to have push notifications to it.


I'm not alone in this. The many related forums are awash with complaints from hundreds/thousands of users who wasted hours each trying to fix the problem, when the problem wasn't at their end.



I spent an hour on this thinking it was my end , I couldn't find anything online at the time. A notification to the phone would of been nice.

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