MySky HDi Bugs/Quirks

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309 posts

Ultimate Geek

Trusted

#157595 17-Aug-2008 21:34

Ive had thr box about 2 weeks, so far 2 lockups...

The most annoying thing is the poor fast forward and rewind, it seems to hang for a few secs at times when you are trying to go forward or back, regardless of the speed you are trying to select

Samsung

Shop now on Samsung (affiliate link).

spudster

50 posts

Geek

ID Verified

#157642 18-Aug-2008 09:38

Yeah - I find the poor fast forward and rewind extremely frustrating also. With MySky1 the ff/rew control was so responsive - you could quickly hit the button 4x and be more or less instantly speeding those ads. Now with MySkyHDi you seem to have to hit the control once for x2, then you have to wait a second or 2 as the picture pauses before graphically winding on, then you can hit the controls again to increase speed.

I remember the MySky1 unit having similar bugs & quirks when we first got it so I'm hoping that in time these sorts of issues will get resolved through updates. Sure is a bummer when you lose recordings you were counting on though.

floydbloke

3473 posts

Uber Geek

ID Verified

#157737 18-Aug-2008 14:58

Had mine since Wednesday, just the one lock-up with two recordings scheduled whiel watching a 3rd. Received the notification asking me to cancel a recording and ignored it, changed channel on the TV expecting the message to time-out and the box to change channel so both recordings would proceed (as the old MySky does and I gues this one is supposed to do).

Not so much worried about losing the recording as the grief I get from 'er indoors about this new piece of sh**.

I'm struggling a bit though, as to why these lock-ups occur to be honest. Whilst I understand there will be always teething problems and there is no such thing as bug-free software, surely the whole concept of recording. ff'ing, rewing, flicking channels using the two tuners is fundamental functionality of the Pace unit. I have no idea of how the firmware/software of these boxes hang together but wouldn't it be a case of a base layer of software from the OEM that provides the main features of the unit, with an API or some configurable settings that the providers then use to customise or tweak it for their subscribers.
Do other providers off-shore suffer these same sort of problems?
Has Sky NZ acknowledged them (I assume they're aware of them) and do we know if they're doing anything about them?

Other than that, happy as a pig in poo, I find the HD picture qualtiy fantastic.

motogpnz

112 posts

Master Geek

#157743 18-Aug-2008 15:27

floydbloke: Had mine since Wednesday, just the one lock-up with two recordings scheduled whiel watching a 3rd. Received the notification asking me to cancel a recording and ignored it, changed channel on the TV expecting the message to time-out and the box to change channel so both recordings would proceed (as the old MySky does and I gues this one is supposed to do).

Not so much worried about losing the recording as the grief I get from 'er indoors about this new piece of sh**.

I'm struggling a bit though, as to why these lock-ups occur to be honest. Whilst I understand there will be always teething problems and there is no such thing as bug-free software, surely the whole concept of recording. ff'ing, rewing, flicking channels using the two tuners is fundamental functionality of the Pace unit. I have no idea of how the firmware/software of these boxes hang together but wouldn't it be a case of a base layer of software from the OEM that provides the main features of the unit, with an API or some configurable settings that the providers then use to customise or tweak it for their subscribers.
Do other providers off-shore suffer these same sort of problems?
Has Sky NZ acknowledged them (I assume they're aware of them) and do we know if they're doing anything about them?

Other than that, happy as a pig in poo, I find the HD picture qualtiy fantastic.

When the issue first arose I spent a good two hours searching for similar issues with the sibling boxes at Foxtel and Sky UK and found nothing, so I am assuming it is a local firmware issue. From my experience the problem seems to occur under times of high load - like when recording x2 plus watching a 3rd, or using a menu function of some sort. I'm pretty sure in each case all three streams have been HD content, which would be working the box so much harder. Chances are it is a heat issue.

I agree with your point regarding teething problems - to me something as major as this should have shown up and been fixed during testing before the units were rolled out. I'll ring Sky to make sure they know there is an issue.

But then again, I got to see MotoGP in HD last night for the first time (WOW!!!) and the problems kind of faded from memory... until next time

testastretta

4 posts

Wannabe Geek

#157790 18-Aug-2008 18:04

I agree,the MotoGP was awesome last night.That is until Stoner dumped it while leading.
I have had a couple of lockups over the last few weeks and it usually happens if the decoder is recording while in standby and i then power it up.All i get is a blank screen or just the captioning at the bottom of the screen with no sound.

whatty

42 posts

Geek

#157801 18-Aug-2008 19:45

Sorry what a joke that anyone says it is NOT a Sky Problem because they call it Multi-Room so you HAVE to put it a sepperate room :D

Great change a multi room distribution system via a one cuboard insatlation because of Sky oversight!

I use a X Ray remote with six TX eyes.

I have a message on my ans machine today from Sky today saying check Geek forums it may help!! :lol

paul151

309 posts

Ultimate Geek

Trusted

#157835 18-Aug-2008 21:54

Hmmm.. 2 more lock ups when just trying to change channels, the box was recording tv1 at the time. Like others I lost the recorded show from the point prior to the reset.

I wonder what the threshold should be before I ring to complain.. I wonder what their threshold will be for inbound calls of this type before they do something?

samj

8 posts

Wannabe Geek

#157840 18-Aug-2008 22:01

paul151: Hmmm.. 2 more lock ups when just trying to change channels, the box was recording tv1 at the time. Like others I lost the recorded show from the point prior to the reset.

I wonder what the threshold should be before I ring to complain.. I wonder what their threshold will be for inbound calls of this type before they do something?

I rang up to tell them about the issues with it locking up and the CSR booked a technician to come around - a bit of a waste of time though since it's almost certainly a firmware bug.

BadMac

69 posts

Master Geek

#157851 18-Aug-2008 22:41

samj:
paul151: Hmmm.. 2 more lock ups when just trying to change channels, the box was recording tv1 at the time. Like others I lost the recorded show from the point prior to the reset.

I wonder what the threshold should be before I ring to complain.. I wonder what their threshold will be for inbound calls of this type before they do something?

I rang up to tell them about the issues with it locking up and the CSR booked a technician to come around - a bit of a waste of time though since it's almost certainly a firmware bug.

Ring them anyway. Early adopters are in effect extended Beta Testers. Your problem report may be a tipping point, it may be something new or it may just give them the final clue in tracking down the problem. At the very least it will show that the customers are unhappy and they need to get their act together as Freeview won't sit still (If TVNZ starts winning some key sports then in my book Sky will become a harder spend).

wreck90

780 posts

Ultimate Geek
Inactive user

#157891 19-Aug-2008 08:06

LOCKUP problem :

I'm mad, lost Dr. Who due to the Sky lockup problem.

Everyone MUST ring sky and complain. Everyone who does not ring gives Sky the impression that the problem is minor and affecting few users.

I think, this problem likely affects 100% of users so we need to let Sky know and get this sorted.

Mass shout out, to all your mates too.

homersimpson

1 post

Wannabe Geek

#158074 19-Aug-2008 18:29

Hi All, Got my MySky HDi on Saturday and have had three lock ups since then, all doing different things; 1. Left on standby recording the rugby on Sunday morning, nearly cried when I thought I'd lost the rugby, but it had locked up after that so got to watch the AB's kick SA's ass. 2. After exiting playback, got back to the planner and then nothing. 3. Tried deleting a recording and locked up. All required a manual reset using the front panel reset button. Found that you could not switch off the front panel playback indicator (even though the option in the setting is off it still is on). Also agree that FF/RW is a lot more jittery that the old MySky box.

Called Sky last night and only got onto a CSR who couldn't understand the issue I was trying to explain, but at least he passed my message onto a Techie, who called today. She reported that they were aware of both issues and have a software update coming soon which should resolve them, was told early next month, I've currently got version 23.1.0.5.14, so will be looking out for a later version with hopefully some improvements.

Other than that I love the HD content.

allstarnz

1719 posts

Uber Geek

Trusted

#158158 19-Aug-2008 21:47

motogpnz:
But then again, I got to see MotoGP in HD last night for the first time (WOW!!!) and the problems kind of faded from memory... until next time

true HD or upscaled? I'm pretty sure Dorna don't do HD yet.

:edit: confirmed ""Dorna, the rights holder who supply the race coverage itself to all broadcasters, are intending to go HD in 2010. It's a complicated process - not for the track cameras but for all the mini cams on the bikes, the RF cameras in the pit lane.""

from here

motogpnz

112 posts

Master Geek

#158199 20-Aug-2008 00:21

allstarnz:
motogpnz:
But then again, I got to see MotoGP in HD last night for the first time (WOW!!!) and the problems kind of faded from memory... until next time

true HD or upscaled? I'm pretty sure Dorna don't do HD yet.

:edit: confirmed ""Dorna, the rights holder who supply the race coverage itself to all broadcasters, are intending to go HD in 2010. It's a complicated process - not for the track cameras but for all the mini cams on the bikes, the RF cameras in the pit lane.""

from here

I read that too, but watching the telecast it looked like at least some of the cameras were HD and some graphics as well. To my eye it looked as though the fixed circuit cameras were HD but the hand held and on bike ones were SD.

datahawk

251 posts

Ultimate Geek

Lifetime subscriber

#158231 20-Aug-2008 09:11

homersimpson:
.... She reported that they were aware of both issues and have a software update coming soon which should resolve them, was told early next month, I've currently got version 23.1.0.5.14, so will be looking out for a later version with hopefully some improvements.

Yes, me too !. Several lock ups and lost programs since my install. I have been wanting to have a good 'rant' at them for these lock ups also. I paid a $599 fee to end up with a totally unreliable unit that may or may not successfully record the shows you want to watch.

I have been reluctant to demand a repair job because it would probably result in a tech arriving to swap the box out and I doubt that there is any way to transfer my recorded (not yet watched) content to a new box.

raydenl

99 posts

Master Geek

#158264 20-Aug-2008 10:22

Got mine installed yesterday. The black unit looks sexy, but the remote is ugly and bulky. Didn't get sport or movies, really only got it for the improved reception (our tv reception was crap before - couldn't get prime, etc), and to have a digital recorder with EPG (worth it for that alone).

I've got a Philips 47" 1080P LCD - SD channels now look worse than they did with our terrestrial reception, we didn't have sky previously, and I can't believe how pixelated and blurry everything looks, free to air channels and sky channels. With the amount of people getting big screen TV's, sky really needs to up their bit rates! It's currently like watching YouTube.

On the plus side, well done TV3! Watched CSI last night in HD and it was great! Sharp with vibrant colours. To be honest the programmes (non HD) on TV3 before and after CSI looked just as good, broadcasting everything upscaled to 1080i was a smart move. Now just need to wait for SKY and TVNZ to make up so TVNZ can do the same. SKY should also be upscaling everything at source, but I guess this wont be possible (bandwidth wise) till the new satellite goes up next year.

Now onto the problem, I get Pillarboxing (with 4:3 content) on SD and HD channels no matter what I set the box to. I have tried every possible setting but nothing seems to work. I am beginning to think it has something to do with the TV, but it stretches 4:3 content fine when I'm not viewing TV thorugh the sky box. I have set it to Fullscreen on SD and HD settings, TV type is set to 16:9. I have even set it to bypass the STB and use TV settings (wide screeen signaling on and off), but that doesn't work either. Anyone else have this problem???

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