MySky HDi Bugs/Quirks

Forums › Home Theatre (including HTPC and EPG Collector) › MySky HDi Bugs/Quirks

1 | ... | 4 | 5 | 6 | 7 | 8 | 9 | 10 | 11 | 12 | 13 | 14 | ... | 18

961 posts

Ultimate Geek

#158396 20-Aug-2008 16:34

4:3 content on a 16:9 screen should be pillarboxed that is how it is ment to be viewed. To have the 4:3 image stretched accross the screen is wrong and looks bad. I have to admit the postage stamp effect on some programming is less than ideal.

Quic Broadband

Move to New Zealand's best fibre broadband service (affiliate link). Note that to use Quic Broadband you must be comfortable with configuring your own router.

gavynz

3 posts

Wannabe Geek

#158450 20-Aug-2008 19:25

paul151: Ive had thr box about 2 weeks, so far 2 lockups...

The most annoying thing is the poor fast forward and rewind, it seems to hang for a few secs at times when you are trying to go forward or back, regardless of the speed you are trying to select

I don't have this problem at all,

Coming from a Sony RDR HX710 the speed of response is bloody impressive, no lag of any kind.

Have had 1 lockup though.

BrendanO

2 posts

Wannabe Geek

#158556 21-Aug-2008 09:21

I finally got motivated enough to contact sky support about the freeezing and jumpy fast-forward and rewind issues. I even pointed them to this forum to read . This is their reponse...

Hi Brendan, Carolyn and I share the technical queries department and I was a Sky Technician for over 10 years. We are currently working on a software program to alleviate this issue but there is currently no timeframe for this fix other than to say we are trying our hardest to get it finished and downloaded to you.

Thank you for your email,

Please feel free to contact SKY Television Customer Services on 0800 759007 for further information, alternatively please respond via return email and we will endeavour to reply within 24 hours.

With kind regards,

SAMSON MAKAEA | CUSTOMER SERVICES | SKY TELEVISION | TEL: 0800 759 007 | PO BOX 9059, NEWMARKET | 16 LEONARD RD, MT WELLINGTON, AUCKLAND, NEW ZEALAND

Look

66 posts

Master Geek

#158878 22-Aug-2008 09:59

Regarding the HDi lockup issue, I stupidly put a dvd player on top of my STB and had a lockup. I noticed the STB was extremely HOT to the touch as a result. The DVD player wasn't powered up ...just covering the air holes nearly. (40mm gap) Maybe this box needs to be kept extra cool?
Awesome HD pics though. You can see what the actors had for lunch.

clevedon

1059 posts

Uber Geek

#158899 22-Aug-2008 10:50

I know your not supposed to, but we have had our PS3 on our MySky1 for two years and now on our MySky HDi and never had a problem / lockup / freeze or anything with either, so I don't think overheating is a factor in peoples lockup problems. Ours are left on 24/7.

tstone

381 posts

Ultimate Geek

#158933 22-Aug-2008 12:30

clevedon: I know your not supposed to, but we have had our PS3 on our MySky1 for two years and now on our MySky HDi and never had a problem / lockup / freeze or anything with either, so I don't think overheating is a factor in peoples lockup problems. Ours are left on 24/7.

Are you aware that leaving a PS3 on standby can use at least the equivalent amount of power of 3 fridges annually. Leaving it fully on will use even more power (obviously). Are you concerned about your power bill?

Anyway, I don't have anything sitting on my HDi box and it is out in the open and I still get lockups so I don't think heat is the cause of the problem. I struggle to find any common set of circumstances for each lockup except for the fact I am recording or viewing a recording from an HD channel.

clevedon

1059 posts

Uber Geek

#158940 22-Aug-2008 12:43

tstone:
clevedon: I know your not supposed to, but we have had our PS3 on our MySky1 for two years and now on our MySky HDi and never had a problem / lockup / freeze or anything with either, so I don't think overheating is a factor in peoples lockup problems. Ours are left on 24/7.

Are you aware that leaving a PS3 on standby can use at least the equivalent amount of power of 3 fridges annually. Leaving it fully on will use even more power (obviously). Are you concerned about your power bill?

Anyway, I don't have anything sitting on my HDi box and it is out in the open and I still get lockups so I don't think heat is the cause of the problem. I struggle to find any common set of circumstances for each lockup except for the fact I am recording or viewing a recording from an HD channel.

I didn't mean we left our PS3 on 24/7, I meant / said we left the STB's on 24/7. We have two fridges and three chest freezers as well as numerous other electrical devices that are also left on all the time. Not in the slightest are we concerned what the power bill is, it costs what it costs.

stuzzo

534 posts

Ultimate Geek

#158941 22-Aug-2008 12:43

tstone:
Are you aware that leaving a PS3 on standby can use at least the equivalent amount of power of 3 fridges annually. Leaving it fully on will use even more power (obviously). Are you concerned about your power bill?

Yeah right. According to this test it uses about 2 watts or about 30c a month worth in standby. Must be very efficient fridges!

rugrat

3088 posts

Uber Geek

Lifetime subscriber

#158943 22-Aug-2008 12:46

Installed 31st July. Never had lock up to date, fingers crossed for future. Haven't watched recording while it's recording something else to date.

If it's a firmware issue and not hardware, there must be some common action done when it locks up?

I only fast forward HD channels at about 12x, have found it can jump 3 minutes ahead in 1 second on 30x without warning.

SD channels fast forward etc just as good as Mysky1.

Found if record movie off movies 1 HD, and it not dolby digital, it doesn't record the alt english sound track so prologic can spread sound out, have to change to mpeg sound in settings or use annolog sound connection to amplifier.

DTan

19 posts

Geek

#159060 22-Aug-2008 20:56

Freaking stupid MySky remote.

Hit delete once and it went on to delete twice. Hit play and it goes to stop instead. Hit down and it goes right or left instead.

Anyone else have this problem? Such a terrible product.

motogpnz

112 posts

Master Geek

#159143 23-Aug-2008 13:17

DTan: Freaking stupid MySky remote.

Hit delete once and it went on to delete twice. Hit play and it goes to stop instead. Hit down and it goes right or left instead.

Anyone else have this problem? Such a terrible product.

Grab some black insulating tape and stick it over the remote sensor on the HD box.

pjamieson

439 posts

Ultimate Geek

Trusted

Chorus

#159155 23-Aug-2008 15:26

My experience and 10 cents on this thread - Got MySky HDi installed last Tuesday 12/8. Sky sent tech to wrong suburb, not good start, but he was really good. Replaced my cable from the wall that was a bit dodgy, got everything up and running in half an hour (although he ignored my Freeview Satellite setup - had to loop that in myself). Had a good discussion about the stand-off between TVNZ & Sky! We both thought it was stupid. His first day back on the job and was doing HDi installs all day.

I set my Aspect ratio myself (have a 29" CRT - upgrading to HDTV in a few months). Got HDi for the $15 a month option and recording ability - and to get rid of my 8 year old STB. I don't have the HD Ticket or Sky Sport/Movies and can confirm I am getting the TV3 HD channel (it says TV3 HD), but of course can't get the benefit yet. But am getting 5.1 on TV3 via my AMP! Very good.

Didn't get PIN, had to call SKY for that (was first 4 digits of my sky account - doh). It has locked up about 4 or 5 times. Once while it was on standby - wouldn't turn on. Once when changing channels - not sure if I was recording. The other times was when catching up from live pause.

A few other issues/observations - don't like loosing the sound of the channel you're watching when in the guide or setup. YES it is very hot, a bit worried about that. Having problems with only 2 tuners enabled (find it annoying if recording 2 channels can't even change channel to another one). Also interesting to notice the On Demand stuff pop up in the last week, but haven't ordered anything yet. I don't have any issues with fast forwarding, everything responds fast, just like a DVD. Yes I don't like the remote, it's a bit ugly, but works fine.

Overall very happy (apart from the crashing).

MattD

663 posts

Ultimate Geek
Inactive user

#159158 23-Aug-2008 15:48

It gets extremely hot. I slid the HDi unit forward out of cabinet to look at rear connections, and when holding from sized I actually burnt fingers on the bottom of unit.

With that much heat, if you have it enclosed in cabinet or without sufficient ventillation, it could be prone to lockup. Anyhow 3 weeks in and still not a lock up.

ajobbins

5052 posts

Uber Geek

Trusted

#159163 23-Aug-2008 16:45

The HDD is spinning ALL of the time, even with the unit on Standby. Surely that can't be good for the drive and may reduce the life of the unit.

The lockups need to be sorted, i've lost 2 recordings, and had 6 or 7 lockups in 2 weeks. Also agree there shoud be channel sound in the guide, and ideally the guide would start at the current channel like the normal units do.

Hopefully Sky have some better software in the pipeline.

On another note, I was able to improve the quality of TV3 by changing the unit to 'Pass Through' - It seems my U-Series Bravia does a much better job of rescaling the 1080 signal down to 720 than the HDi does. Have found that the box doesnt seem to pass the widescreen signalling to the display properly all the time (The old box did perfectly) but I have now set the HDi to control the aspect ratio at the box, pillarboxing 4:3 content and leaving the display in Full mode permanently.

The other issue I have, which I assume is the fault of the display rather than the HDi is that when there is alot of black the display dims the backlight so the blacks are more vivid. However when watching with the HDi over HDMI it seems to dim randomly, even on full colourful scenes. The only way I can fix is to bring the menu of the display up and then cancel out. Can't find an option to turn it off either.

DTan

19 posts

Geek

#159202 23-Aug-2008 22:31

motogpnz:
DTan: Freaking stupid MySky remote.

Hit delete once and it went on to delete twice. Hit play and it goes to stop instead. Hit down and it goes right or left instead.

Anyone else have this problem? Such a terrible product.

Grab some black insulating tape and stick it over the remote sensor on the HD box.

What about you grab some black insulating tape and stick it over your eyes.

1 | ... | 4 | 5 | 6 | 7 | 8 | 9 | 10 | 11 | 12 | 13 | 14 | ... | 18