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Topic # 26051 10-Sep-2008 17:32
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This is probably going to sound like a dumb question but we had sky hdmi installed the other day and i had two programmes set to recorded. We were watching another channel and the first programe started to record but when the second one went to start to record 1/2hr later it switched to that on the tv and when we went to switch back to what we were wathing it said it couldn't because two programmes were recording. I was under the impression you could record 2 programmes at the same time and watch another.
Am i missing something here.




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  Reply # 163541 10-Sep-2008 17:39
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Presso: This is probably going to sound like a dumb question but we had sky hdmi installed the other day and i had two programmes set to recorded. We were watching another channel and the first programe started to record but when the second one went to start to record 1/2hr later it switched to that on the tv and when we went to switch back to what we were wathing it said it couldn't because two programmes were recording. I was under the impression you could record 2 programmes at the same time and watch another.
Am i missing something here.


At present Sky HDi's only have 2 tuners. This means you can only watch one channel while recording another one or record two and playback an existing file. A firmware upgrade to ebable 4 tuners (3 for reocrding/live tv and the 4th for PPV) will be available later this year.

There have been quite a few people post on here with the same issue, when Sky launched the product they said this and have made it quite clear however the manual mentions recording 2 channels while watching a 3rd and people obviously aren't reading (or not receiving) the addendum to the manual that Sky have. You can view it here



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  Reply # 163543 10-Sep-2008 17:43
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Thanks for the info, No i never recieved any info regarding that, Seeing the ads on tv one would think yoiu could do what i thought you could.




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  Reply # 163776 11-Sep-2008 14:08
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Looks like i need not worry any more as of of the fw upgrade last night i can record 2 and watch the 3rd at will. Cool




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  Reply # 164134 13-Sep-2008 02:43
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me too, problem solved.  Out of necessity rather than wanting to by the sounds of it.  Cost them too much in false advertising.  It's not true that sky could have dropped the ball on this one, eh!!!

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  Reply # 164406 14-Sep-2008 22:07
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Hi,
My Mysky HDi isn't currently connected to the phone,does it need to be to get the firmware update?And what version of the firmware is the updated one?
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  Reply # 164526 15-Sep-2008 14:15
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gazza007: Hi,
My Mysky HDi isn't currently connected to the phone,does it need to be to get the firmware update?And what version of the firmware is the updated one?
Gary the Confused


No the update downloads over the air(via the dish).

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  Reply # 165450 18-Sep-2008 18:55
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Related question: the installer today just plugged in a single cable from the satellite. What do the other three coax inputs do?  Will have problems recording multiple programs with just one input?

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  Reply # 165454 18-Sep-2008 19:22
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Ben: Related question: the installer today just plugged in a single cable from the satellite. What do the other three coax inputs do?  Will have problems recording multiple programs with just one input?


The box has an internal multi switch. The other connections are not used untill sky start using other satellites.

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  Reply # 165455 18-Sep-2008 19:27
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Other coax inputs allow access to other satellites and/or polarities. Currently the decoders tuners can only see Optus D1/Horizontal.




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  Reply # 165456 18-Sep-2008 19:28
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Cool thanks. I did notice when I check signal strength that all four tuners are showing good strength.
Although tuner three is "unlocked" with bad quality.  Should I be worried?

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  Reply # 165646 19-Sep-2008 14:58
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Ok that's kinda strange. I was having issues with recording sky while watching another channel, so I called them. The CSR made some changes, then said "oh ok recording wasn't enabled for your box in our system - it's all fixed  now".
I reset the box, and all four tuners are showing full strength and full quality, and I can record all fine.

So strange.  How can they change the tuner performance from their end?

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