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4090 posts

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  # 2382414 29-Dec-2019 12:07
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If you don’t mind me saying, I would talk to Sonos 0800 support before going back to NL. There may still be a possibility that it’s a settings issue rather than a faulty Beam.

 

Also, if it does turn out to be faulty, you should have an easier time returning it to NL if Sonos have already diagnosed a fault.





Sometimes I just sit and think. Other times I just sit.


3670 posts

Uber Geek


  # 2382619 29-Dec-2019 18:45
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Have you factory reset the Beam?

 

If not... I'd give that a go.

 

 

 

Outside of that, try another brand of bar.


 
 
 
 


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  # 2382669 29-Dec-2019 22:07
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Dunnersfella:

 

Have you factory reset the Beam?

 

If not... I'd give that a go.

 

Outside of that, try another brand of bar.

 

 

OP did mention earlier that he had done a factory reset.





Sometimes I just sit and think. Other times I just sit.


3670 posts

Uber Geek


  # 2382693 29-Dec-2019 23:10
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Ditch the Sonos then - it's not fit for purpose.

 

Try another brand.


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  # 2383235 31-Dec-2019 11:09
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@Tockly Keen to know if you have made any progress.





Sometimes I just sit and think. Other times I just sit.




290 posts

Ultimate Geek


  # 2383314 31-Dec-2019 14:33
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eracode:

 

@Tockly Keen to know if you have made any progress.

 

 

Hey,

 

Just spent an incredibly painful 45 mins on the phone to LG, as working with SONOS we could clearly see it was an issue with the TV. They are now wanting proof of purchase information and have said already that it is out of warranty so won't be covered. 

 

Right now I'm off down to Noel Leeming where I got both the LG and the Sonos and get them to sort it. This TV is a replacement for my original as that had a fault and LG are saying that the warranty is dated from the first TV, which I am disagreeing with!

 

Can't see an end to this anytime soon.

 

Sigh.

 

PS to show how bad LG were, it took them 20 minutes to send me a txt message!!!





 

4090 posts

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  # 2383318 31-Dec-2019 14:41
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Tockly:

 

eracode:

 

@Tockly Keen to know if you have made any progress.

 

 

Hey,

 

Just spent an incredibly painful 45 mins on the phone to LG, as working with SONOS we could clearly see it was an issue with the TV. They are now wanting proof of purchase information and have said already that it is out of warranty so won't be covered. 

 

Right now I'm off down to Noel Leeming where I got both the LG and the Sonos and get them to sort it. This TV is a replacement for my original as that had a fault and LG are saying that the warranty is dated from the first TV, which I am disagreeing with!

 

Can't see an end to this anytime soon.

 

Sigh.

 

PS to show how bad LG were, it took them 20 minutes to send me a txt message!!!

 

 

It doesn’t matter about the LG warranty period - CGA says goods have to last a reasonable period of time - which is longer than two years for an expensive OLED TV. 

 

NL have a system where they record your purchases - starting with your phone number to identify you. Ask/tell them to look the TV up in their system .





Sometimes I just sit and think. Other times I just sit.


 
 
 
 


229 posts

Master Geek


  # 2383381 31-Dec-2019 15:53
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Check the audio format is set to pcm.

Don’t know much about LG sorry but it could be the audio format. Is the tv outputting an audio format non compatible with the beam....

3670 posts

Uber Geek


  # 2383443 31-Dec-2019 16:43
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The Beam can't handle DTS, but it can handle Dolby / Dolby Digital + (the latter only over ARC).

 

Hope this helps.


1602 posts

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  # 2383478 31-Dec-2019 17:49
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I think it is correct that if you have a replacement TV the warranty period starts from the original product purchase (seen this somewhere).

 

If it's only been a couple of years from original purchase your are well and truly covered. 





Ding Ding Ding Ding Ding : Ice cream man , Ice cream man




290 posts

Ultimate Geek


  # 2383595 1-Jan-2020 10:53
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robbon44: Check the audio format is set to pcm.

Don’t know much about LG sorry but it could be the audio format. Is the tv outputting an audio format non compatible with the beam....

 

I've set the TV to just about every variation of settings and still nothing via ARC.

 

The LG & Sonos work fine using the Optical adapter supplied by Sonos, so I know that we can get sound out, but the optical does have it's limitations.

 

Impressed with the Sonos support, they've been very helpful. So far not so much with LG, the operator didn't know anything about the TV and also asked stupid questions that I had already covered. Demanded I try another HDMI port on the Sonos, even after I explained that it only had one. Asked me several times to make sure I had it plugged into HDMI2/ARC on the TV and couldn't even send me a txt from Australia with a support link. Lots of head shaking on this end!!

 

 





 

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  # 2383607 1-Jan-2020 11:24
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Are you able to borrow somebody's arc enabled speaker to try on the tv ??. , If it's working with your son's tv I would have thought it would have to be an issue with your tv. It sucks trying to nail down the issue I feel your pain.





Ding Ding Ding Ding Ding : Ice cream man , Ice cream man




290 posts

Ultimate Geek


  # 2385962 6-Jan-2020 11:43
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So after hearing nothing from LG I have just pinged them via the Chatbot on their site....Really didn't want to spend 45mins talking to someone on the phone again!

 

Oh we can see the open call, has no one rung you? Ahhh no that's why I'm chatting to you.

 

Have been promised a call today... Not going to hold my breath. I understand it's holiday season, but some form of acknowledgment that the call have been escalated/worked on would have been nice.





 

373 posts

Ultimate Geek


  # 2386172 6-Jan-2020 15:57
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If you are in Auckland I have an LG soundbar you can borrow that 100% works on ARC with an LG B6 OLED.




290 posts

Ultimate Geek


  # 2386413 7-Jan-2020 08:19
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CokemonZ:

 

If you are in Auckland I have an LG soundbar you can borrow that 100% works on ARC with an LG B6 OLED.

 

 

Thanks for the offer, but I'm Wellington based. 

 

I have a mate that has a C7 also and he's now back from holiday so popping over to try the bar on his TV. Will be interesting if I get the same result!





 

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