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#265385 19-Jan-2020 19:44
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When using the Mi Box S we're finding Netflix unreliable. We can always watch a show when we turn it on, but after an episode of a TV show finishes it usually gives us a generic message and won't play another one. I can't remember the error message, but there was noting useful like a diagnosis / error code. I got the impression it couldn't reach Netflix online. If we turn the Mi Box off, then on again, it plays another show no problem.


It used to work perfectly. It stopped working properly about 2-3 months ago. I don't recall any specific incident causing a problem, like an app or OS upgrade, but I might not know if something updated.


Disney+ works perfect. Other apps work fine. It's just Netflix having a problem.


The network it's on uses Pi Hole, with lots of block lists loaded. Netflix works fine on other devices.


Anyone else having a problem? Any suggestions for diagnosis?


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16210 posts

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  #2437179 12-Mar-2020 21:06
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I've run network diagnostics when I have this problem. Netflix can't reach any of the Netflix servers. If I exit Netflix and run Disney plus then Disney works fine, but if I exit Netflix then go back in Netflix doesn't work.

 

If I unplug my uGreen USB ethernet adapter (model details here) Netflix network diagnostics report it can connect, and it keeps working again.

 

My conclusion is that the problem is the uGreen USB ethernet adapter is not compatible. I'll try out the Anker again at some point and see if it works better. I'll also try WiFi some more.


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