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  Reply # 292751 24-Jan-2010 21:39
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richms: I dont see the relevance of sales staff anymore. Perhaps in the dark old days of the 80s when you only had advertiser influenced magazines to get information from, but now that there are sites like this, reviews all over the net from less biased people and easy to get manuals and spec sheets for anything, I dont see the value in sales people other than to suggest alternative products that are in stock (a failure of most retailers to actually carry a decent range) or to bargain with (a failure of the current obsession people have with paying the ticket price and putting it on "interest free" finance)


I see where you're coming from, but you need to remember that you aren't the 'typical' consumer.
If you're hanging out on Geekzone, odds on, you're right into technology and love the techie side of things.
A majority, and I mean majority, rely on other people to lead them in the right direction, and don't like the over geeky nature that tends to proliferate the interweb. Dispite moderation, every forum I've ever frequented has been loaded with brand bias, incorrect information, over tenchincal (non-real world) advice...
For many, this simply baffles people.
In my experience, people gravitate towards people they can trust, then, as life goes on, stay with that person.
This person may be the family member who is into gadgets, it may be a trusted sales person, it may be someone on-line.

Think of it this way, if I was to post a question asking 'What is the best receiver for under $5000, to connect to my PS3, brand spanking Panasonic full HD plasma... oh and what speakers should I get?"
.
.
.
How many different, utterly contradicting answers will I get?



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  Reply # 292753 24-Jan-2010 21:51
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Dunnersfella:
Think of it this way, if I was to post a question asking 'What is the best receiver for under $5000, to connect to my PS3, brand spanking Panasonic full HD plasma... oh and what speakers should I get?"
.
.
.
How many different, utterly contradicting answers will I get?


Plenty of answers, whereas if you ask in a showroom you will get told of the one that makes the most commission or similar. Hardly see how that is any better.




Richard rich.ms

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  Reply # 292757 24-Jan-2010 21:59
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I guess you're a 'the glass is half empty' kind of guy, not a 'the glass is half full' sort when it comes to retail stores.

Or maybe your comment : "I dont see the relevance of sales staff anymore" was just a little on the extreme side of things?
It all comes down to finding a credible source. Believe it or not, stores (all stores, not just electronics or high end audio) have top sales people with brilliant product knowledge. They also have numpties who spend their time devising ways of moving punters onto items with higher margins, but won't suit their needs.
My advice...
Get ya filter on!
Figure out who is spinning you a line, then move on. I know I do.
But I keep going back to people who do well by me.

Remember, poor advice is not limited to brick and mortar stores.
It's found in on-line forums, it's found in magazines, it's found everywhere.
Or is the internet the all good, perfect source for everything under the sun all of a sudden?





...'cos I must have missed that memo :(

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  Reply # 292779 24-Jan-2010 22:47
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Dunnersfella: I guess you're a 'the glass is half empty' kind of guy, not a 'the glass is half full' sort when it comes to retail stores.

Or maybe your comment : "I dont see the relevance of sales staff anymore" was just a little on the extreme side of things?
It all comes down to finding a credible source. Believe it or not, stores (all stores, not just electronics or high end audio) have top sales people with brilliant product knowledge. They also have numpties who spend their time devising ways of moving punters onto items with higher margins, but won't suit their needs.
My advice...
Get ya filter on!
Figure out who is spinning you a line, then move on. I know I do.
But I keep going back to people who do well by me.

Remember, poor advice is not limited to brick and mortar stores.
It's found in on-line forums, it's found in magazines, it's found everywhere.
Or is the internet the all good, perfect source for everything under the sun all of a sudden?





...'cos I must have missed that memo :(


+1

If you haven't learn't something from a salesperson that you can't find immediately online then you either never talk to them or must only talk to the idiots. Believe it or not there are people in sales with ethics and there are people in sales with knowledge.

1748 posts

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+1 received by user: 595

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  Reply # 292780 24-Jan-2010 22:47
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Dunnersfella: I guess you're a 'the glass is half empty' kind of guy, not a 'the glass is half full' sort when it comes to retail stores.

Or maybe your comment : "I dont see the relevance of sales staff anymore" was just a little on the extreme side of things?
It all comes down to finding a credible source. Believe it or not, stores (all stores, not just electronics or high end audio) have top sales people with brilliant product knowledge. They also have numpties who spend their time devising ways of moving punters onto items with higher margins, but won't suit their needs.
My advice...
Get ya filter on!
Figure out who is spinning you a line, then move on. I know I do.
But I keep going back to people who do well by me.

Remember, poor advice is not limited to brick and mortar stores.
It's found in on-line forums, it's found in magazines, it's found everywhere.
Or is the internet the all good, perfect source for everything under the sun all of a sudden?





...'cos I must have missed that memo :(


+1

If you haven't learn't something from a salesperson that you can't find immediately online then you either never talk to them or must only talk to the idiots. Believe it or not there are people in sales with ethics and there are people in sales with knowledge.

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