Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


91 posts

Master Geek


Topic # 96758 3-Feb-2012 17:26
Send private message

Hi

Does anyone know if it's possible for joe public to buy Samsung TV parts in NZ?

I've a 2010 plasma (PS50C7000YMXRD) that I've, due to stupidity, partially rubbed off the anti reflective coating on the glass screen.

My insurance doesn't cover acts of stupidity, even though the cleaner stated it was for Plasmas, and I'm not really prepared to pay the exorberent fee charged by Tisco ($85 just to look at it???)

I believe my model Plasma has a layer of glass ontop of the panel that the filter is applied to. So only the glass would have to be replaced. Not the panel.

Can I get this glass, or am I screwed? Or maybe someone who does repairs can give me a competitive quote?? I'm open to ideas.

View this topic in a long page with up to 500 replies per page Create new topic
 1 | 2
3405 posts

Uber Geek
+1 received by user: 477


  Reply # 576996 3-Feb-2012 20:10
Send private message

My idea...
Is to rub off the rest of the coating!

Apart from that, I sincerely doubt Samsung will send you a new panel. You'll have to completely deconstruct the entire TV to fix the issue... surely?

14400 posts

Uber Geek
+1 received by user: 1882


  Reply # 576998 3-Feb-2012 20:15
Send private message

raydenl: Hi



Does anyone know if it's possible for joe public to buy Samsung TV parts in NZ?



I've a 2010 plasma (PS50C7000YMXRD) that I've, due to stupidity, partially rubbed off the anti reflective coating on the glass screen.



My insurance doesn't cover acts of stupidity, even though the cleaner stated it was for Plasmas, and I'm not really prepared to pay the exorberent fee charged by Tisco ($85 just to look at it???)



I believe my model Plasma has a layer of glass ontop of the panel that the filter is applied to. So only the glass would have to be replaced. Not the panel.



Can I get this glass, or am I screwed? Or maybe someone who does repairs can give me a competitive quote?? I'm open to ideas.


Who manufactures the cleaner? If it says it is for plasmas, and it causes damage, you should contact them and complain. Also is there anything in the tv manual about cleaning, and warnings of what not to use?
Although they may have fine print on the cleaner to say that you should first test it on a small portion of the screen. It doesn't sound like you did anything stupid, as you were using a product designed for that purpose, so your insurance may also cover it.



91 posts

Master Geek


  Reply # 577000 3-Feb-2012 20:28
Send private message

To be honest I haven't checked the manual. But I'm gonna guess when I do it will say to never use a product containing Isopropyl alcohol. Will check it though.

Insurance company won't cover it. There is a clause about damage to products using incorrect cleaning products. Yes the screen cleaner did state it was suitable for Plasmas, but I think ultimately its up to me test/check for suitability.

Yes would be a major to replace glass. I may have to ring around other repair companies and get some quotes.




91 posts

Master Geek


  Reply # 577002 3-Feb-2012 20:29
Send private message

It's looks like a mirror under the coating lol

2260 posts

Uber Geek

Trusted

  Reply # 577029 3-Feb-2012 21:32
Send private message

raydenl: To be honest I haven't checked the manual. But I'm gonna guess when I do it will say to never use a product containing Isopropyl alcohol. Will check it though.



Ouch, yeah almost pretty sure that newer manuals say just to use the microfibre cloth supplied and water 

If it's really screwed, try hairspray.  just a light amount, and tape off maybe 1cm squared in a corner first, to make sure it works.

My wifes sister accidentally coated my LCD with it a few years ago, and I just got the rest of the can and finished it off :) worked rather well in the end

Edit: use an alcohol free hairspray!! Should have made that clearer :)


Another option would be photographers matte spray, used to matte new prints

$25 from Warehouse Stationary
http://bit.ly/xU7TBd

Would pay to remove all the old coating first though

Soft metal cleaner usually does the trick.  I used it to remove the anti-glare on my polycarbonate lenses, after they got severely scratched 




I have moved across the ditch.  Now residing in Melbourne as a VOIP/Video Technical Trainer/Engineer. 

2356 posts

Uber Geek
+1 received by user: 374

Trusted

  Reply # 577030 3-Feb-2012 21:37
Send private message

"Yes the screen cleaner did state it was suitable for Plasmas"

Contact the Manufacturer of the Cleaner and tell them it killed your Plasma.. see if they will replace the TV :-) If it happened to you.. it may happen to a lot of people......

If I purchased some say a Marble Floor Cleaner and it damaged (The Marble Floor) I would expect the Manuf to replace my floor.

Its not like you can "test" the cleaner on the screen.........




2260 posts

Uber Geek

Trusted

  Reply # 577031 3-Feb-2012 21:39
Send private message

LennonNZ: "Yes the screen cleaner did state it was suitable for Plasmas"

Contact the Manufacturer of the Cleaner and tell them it killed your Plasma.. see if they will replace the TV :-) If it happened to you.. it may happen to a lot of people......



Hopefully Samsung will come to the party

But if the manual states clearly "do not use alcohol, spirits or solvents to clean screen"  Then I'm not too sure what come back they'll have?

It's like saying "use only 2 stroke 25:1 oil"  and putting in 4 stroke, then once the engine dies due to no lubrication, asking for a refund 




I have moved across the ditch.  Now residing in Melbourne as a VOIP/Video Technical Trainer/Engineer. 

2356 posts

Uber Geek
+1 received by user: 374

Trusted

  Reply # 577066 3-Feb-2012 23:15
Send private message

vinnieg: 
But if the manual states clearly "do not use alcohol, spirits or solvents to clean screen"  Then I'm not too sure what come back they'll have?
 


Plasma Screen Cleaners shouldn't be alcohol,spirits or Solvents. Most I've seen are just diluted soapy water :-)

 

14400 posts

Uber Geek
+1 received by user: 1882


  Reply # 577074 3-Feb-2012 23:47
Send private message

LennonNZ: "Yes the screen cleaner did state it was suitable for Plasmas"

Contact the Manufacturer of the Cleaner and tell them it killed your Plasma.. see if they will replace the TV :-) If it happened to you.. it may happen to a lot of people......

If I purchased some say a Marble Floor Cleaner and it damaged (The Marble Floor) I would expect the Manuf to replace my floor.

Its not like you can "test" the cleaner on the screen.........





I tend to agree. Or contact the store you purchased the cleaner from. If you purchase something saying it will clean something, then a reasonable person would expect it to be suitable for that purpose.

3088 posts

Uber Geek
+1 received by user: 1558


  Reply # 577106 4-Feb-2012 07:38
Send private message

I am in the 'cleaner manufacturer responsibility' camp. Its got nothing to do with Samsung so not sure why they should "come to the party".

If a cleaner says it will clean something, and you followed all instructions provided and it damaged the surface then you have a claim against the cleaners manufacturer for damages.




Always be yourself, unless you can be Batman, then always be the Batman



2573 posts

Uber Geek
+1 received by user: 1216


  Reply # 577266 4-Feb-2012 17:02
Send private message

I'm also in the cleaner responsibility camp - you purchased a product that was clearly advertised/sold for a certain purpose, used it as intended, it wasn't fit for purpose, and you suffered damage as a consequence. No different to the service station selling you petrol with sugar in it, and having your cars engine destroyed as a consequence.

I would start with the retailer you bought the product from (as the manufacturer is likely overseas). Try discussing with the manager pursuant to the Consumer Guarantees Act and, if that fails, consider taking them to the small claims tribunal.

3405 posts

Uber Geek
+1 received by user: 477


  Reply # 577325 4-Feb-2012 19:43
Send private message

What brand screen cleaner is it?

929 posts

Ultimate Geek
+1 received by user: 39


  Reply # 577649 5-Feb-2012 20:23
Send private message

Ouch, yeah almost pretty sure that newer manuals say just to use the microfibre cloth supplied and water

Probably specifically distilled water because of the containments in tap water.



91 posts

Master Geek


  Reply # 579137 9-Feb-2012 10:04
Send private message

Well I've checked the manual, and nowhere does it state to only use a microfibre cloth. Infact there is no cleaning info at all. The only thing it mentions in the manual is that the Plasma includes 1x cleaning cloth lol.

The other problem I have with Samsung is that they dont mention how easily the AR (anti-reflective) coatings are damaged. I'm not talking about damage caused by cleaners either, just fingerprints! My little boy loves to touch the screen, and it was these fingerprints I was trying to remove! I found if you use a microfibre cloth on them soon after, they would come off, but if you left them for a while, no amount of rubbing would remove them. I had even tried diluted soapy water and a cloth. Hence why I resorted to a screen cleaning product with severe consequences.

Moral of this story, if you have toddlers, hang your TV on the wall!




2260 posts

Uber Geek

Trusted

  Reply # 579156 9-Feb-2012 10:30
Send private message

raydenl: Well I've checked the manual, and nowhere does it state to only use a microfibre cloth. Infact there is no cleaning info at all. The only thing it mentions in the manual is that the Plasma includes 1x cleaning cloth lol.

Moral of this story, if you have toddlers, hang your TV on the wall!





Weird, with my TV UA40D6000
 
It has this: on page 17, also on the EManual, if you have an eManual button on your remote, ti shoudl be in there

Do not spray water or a cleaning agent directly onto
the product. Any liquid that goes into the product may
cause a failure, fire, or electric shock.
Clean the product with a soft cloth dapped in a small
amount of water


If the Plasma doesn't have cleaning recommendations, then you might be able to use the CGA through the retailer!

Can't help but try it now :)
Just take the full manual in, and show them
 
 




I have moved across the ditch.  Now residing in Melbourne as a VOIP/Video Technical Trainer/Engineer. 

 1 | 2
View this topic in a long page with up to 500 replies per page Create new topic

Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.