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7 posts

Wannabe Geek


Topic # 239753 2-Aug-2018 14:48
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Hi to all Members

 

First post on this forum and some advice for members thinking of getting into a contract with ADT Alarms. In June 2016 I called up ADT Alarms after seeing an advert on Trademe. A saleswoman came over to my place and I signed up for a 30 month contract. I paid upfront $1648 which included the cost of the alarm. My flatmate was with me when I asked the saleswoman what will happen, if after the 30 months I do not wish to continue with the contract. She told me all that will happen is that ADT will come and remove the wireless alarm system. I am planning on selling my home and having it listed by October. I called up ADT this morning and this is where it gets interesting. I was told that there is a cost if I cancel my contract now or on the 8 Dec when it expires. That cost is $517.00. Please note that this was never mentioned by the saleswoman when I asked her at the signing of the contract. The other alternative I have is buying the alarm off ADT. That would be $309 currently or a bit less on the 8 Dec. I was told by the operator that the alarm I had installed was $2200 at time of installation but due to depreciation it now costs $309. A bit overpriced for $2200. Only 3 wireless sensors and control panel. I am highlighting this issue so that members who may think of getting into a contract with ADT are aware that some information like ending your contract costs are not told to you by the salespeople even when you ask as in my case.


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  Reply # 2066870 2-Aug-2018 14:48
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7 posts

Wannabe Geek


  Reply # 2066879 2-Aug-2018 14:53
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Hi

 

Thanks for the welcome. My first post and hoping it is of help to some members. I am Ness. Need to set up my profile a bit better.smile


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  Reply # 2066886 2-Aug-2018 15:07
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Check the contact carefully.  If you don't have a copy, ask them to supply one.

 

When the 30 month contract is over, it's over.  That's it.  No more to pay.  Advise them in writing of the termination (email is fine) and insist on a written confirmation (again email is fine) so you have a paper trail.

 

The pricing you indicate suggests to me that you purchased the alarm system (but check the contract wording, as you may have paid 50% of the price of an overpriced system).  If they want to come and collect the equipment, that's fine but it's highly unlikely they will bother.  They won't re-sell or re-use 3 year old gear.  Advise them BEFORE they arrive that they need to 'make good' the site when they come to collect the equipment, including filling in any holes left by the installation of the equipment.  That will help them make the decision not to bother coming to collect the gear.

 

Good luck.





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  Reply # 2066902 2-Aug-2018 15:28
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We have been getting quotes from security companies recently, and also got a quote from these guys. The guy was knowledgeable and professional. But we ended up going for a Bosch system, which wasn't tied to any service contracts, so  we knew that we 100% owned all the gear etc. If we want it monitored in the future, we can set that up with this system. It think it worked out about the same price. However we did get one quote from another company that was about double, for pretty much the same bosch system. So it pays to shop around. 




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Wannabe Geek


  Reply # 2066908 2-Aug-2018 15:48
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Hi Dynamic

 

Thanks for the advice. I will go through the contract over the weekend when I get a chance. At the outset of this contract I was buying 30 months of monitoring at $39.95 per month and the alarm itself and installation came to $449. The saleswoman told me when I asked what happens if I do not continue the contract after 30 months, that ADT owns the alarm and they will just come over and remove it. No mention of fees to uninstall etc. That is the annoying part of this whole story. Frankly, I will never recommend ADT to anyone. Terrible service.




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Wannabe Geek


  Reply # 2066910 2-Aug-2018 15:51
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Hi Matt

 

I guess I will go your route when I get another house. What did the Bosch system cost you and how many sensors do you have.


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  Reply # 2066911 2-Aug-2018 15:58
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Ness66:

 

Hi Matt

 

I guess I will go your route when I get another house. What did the Bosch system cost you and how many sensors do you have.

 

 

 

 

About $2700. 8 sensors and  2 keypads, plus a wired in panic button, and I think it has a module that connects via cat6 to the HDP. Think it was the 3000 series from memory. If you get an electrician raher than a security company, they may do it cheaper, if they are also doing other work for you. However our electrician who is doing the main build doesn't also do security systems.


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  Reply # 2066912 2-Aug-2018 16:03
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Ness66:

 

Hi Dynamic

 

Thanks for the advice. I will go through the contract over the weekend when I get a chance. At the outset of this contract I was buying 30 months of monitoring at $39.95 per month and the alarm itself and installation came to $449. The saleswoman told me when I asked what happens if I do not continue the contract after 30 months, that ADT owns the alarm and they will just come over and remove it. No mention of fees to uninstall etc. That is the annoying part of this whole story. Frankly, I will never recommend ADT to anyone. Terrible service.

 

You paid for 30 months monitoring up front?  That's really unusual (I think) but ADT would have been happy.

 

Let them come and get it.  No more money.





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Wannabe Geek


  Reply # 2066915 2-Aug-2018 16:13
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Hi Dynamic

 

Yes, paid upfront smile, had the money for it and not be bothered with monthly payments. Will taking this issue up with the Commerce Commission be of any help.


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  Reply # 2066977 2-Aug-2018 17:08
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Ness66:

 

Hi Dynamic

 

Yes, paid upfront smile, had the money for it and not be bothered with monthly payments. Will taking this issue up with the Commerce Commission be of any help.

 

 

I think think that would be like hitting a nail in with a thermonuclear weapon. How about just raising it with their management in writing first? Probably quicker and much more straightforward. 

 

My guess is that you have been misinformed by whomever you spoke to. A contract is a contract for a reason. If it was for a set date, then that's the end of it. UNLESS there is something about a removal fee for removing the hardware from your site, but that will be in the contract. 

 

I suspect if you are prepared to make a fuss, even that will end up being waived. 

 

Of course, if they are routinely trying to rip people off outside of the terms of a contract, then the commerce commission should be happy to take a look at it. 

 

 




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Wannabe Geek


  Reply # 2067477 3-Aug-2018 14:34
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Hi Dynamic

 

Love that analogy smile, yes, you probably right. I will contact the management of ADT and see if this problem can

 

be sorted out, if not I think I will contact the Commerce Commission. The saleswoman should have not told me and let me believe

 

that all that will happen at the end of the contract is that ADT will just take back the alarm system. Thanks for all the advice. Cheers.


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  Reply # 2067581 3-Aug-2018 16:16
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Ness66:

 

Hi

 

.......... I am Ness. Need to set up my profile a bit better.smile

 

 

Oh dear this is just ROFL. NESS is an Australian security company. I used to sell their products in the mid to late 80's in Sydney & Melbourne and even installed a system in my Melbourne home monitored free by the company I worked for. I think I still have all their alarm box keys somewhere. And here you are with a username of Ness complaining about a security company. Priceless. cool





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Wannabe Geek


  Reply # 2067997 4-Aug-2018 15:49
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Hi FineWine

 

laughing I had no idea that a security company was named after me. Need to slap a copyright infringement on those clownssmile. Any idea if they are still in business.


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