Cambo: Rickdias, when the laptop started faulting who did you first contact?
If you went direct to Acer, and then turned to PB I can kind of understand PB being the way they were.
From a retailer point of view, it is kind of frustrating having an upset customer get you involved after a few months, because you are now piggy in the middle and facts can get garbled if the retailer has to play catch-up.
In case of a suspected warranty repair, always best to approach the retailer first.
I can also understand Acer's position with the last two faults as being traced to your attempts to install MS Office (as I gather from your first post).
In your profession, you should be able to understand that software can go awry for a variety of reasons.
If you approach the right people with the right attitude and with the right information, in some cases the manufacturer will assist by replacing/repairing at their cost (Warranty 'Goodwill').
Warranty work also has quite strict guidelines, so you cant just barge into a place and demand warranty work. More often than not, the fault has to meet specific criteria for warranty repair/replacement to be accepted.
I had a customer return a vehicle to us for what turned out to be an expensive warranty repair, when one of us inadvertantly smelled petrol wafting from their diesel tank. Checking this out, the customer had put wrong fuel in the vehicle, and driven for 1000km and complained of poor performance from their 1yr old vehicle.