Geekzone: technology news, blogs, forums
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.

View this topic in a long page with up to 500 replies per page Create new topic
1 | 2 
23486 posts

Uber Geek

Lifetime subscriber

  #847205 29-Jun-2013 18:29
Send private message

FooBar41: Good news -
Dell have arranged for a courier to pick up my laptop (at Dell's expense), and will be providing a full cash refund.

In the end, my brand new XPS 13 had the following defects:
1) Two bright spots in the display
2) Flickering display when brightness is set at 15% - 20%
3) Randomly, temporarily unresponsive trackpad
4) Sometimes trackpad produces a right-click, when clicking on the left side
5) Severely misaligned USB ports and audio jack

For other people considering a purchase from Dell -
It was a tough road getting to this point. The customer service representative could barely speak English, often causing ambiguity. They take days at a time to get back to you, so expect 2 weeks to get the problem sorted. However, they can arrange for a technician to come to your property during business hours, and attempt to fix the laptop. If this doesn't suit your schedule, you cannot courier the laptop to their service centre. If you keep nagging (politely) they may give in and offer a full cash refund.

After my bad experience and reading too many Dell horror stories (poor quality control and customer support), I will never buy from Dell again.

Sounds like a Dell to me. Sorry to say, but you gets for what you pays for. 

80 posts

Master Geek

  #1281408 12-Apr-2015 12:51
Send private message

I'm currently looking for a retail store that has the new DELL XPS 13 on display. According to JB-HI FI they dont have it anymore.
In light of the new Macbook release i need to be able to make an informed decision. Can anyone please help or suggest a place where I can go see it if it is available.


262 posts

Ultimate Geek

  #1281430 12-Apr-2015 13:47
Send private message

I could be wrong, but I was looking into buying one myself a month or so ago, and couldn't even find anywhere else to buy one from other than Dells website. So reasonably unlikely you'll be able to find one in a retail shop to test

80 posts

Master Geek

  #1282412 13-Apr-2015 18:32
Send private message

That's what I thought too LazyDr.
I'm kind of surprised that one of the most highly rated functional laptops in the market is not on display at the stores yet you would see all sorts of junk on display for twice the price.

I guess i'll keep watching online reviews of the Dell until the Macbook is on the shelves here before i finalize my decision. It would have been good to have the two side by side. Thanks anyway.


6 posts

Wannabe Geek

  #1283375 15-Apr-2015 06:53
Send private message

Sorry, but it is unlikely you will be able to find one in store.

If you want a headache, go for the Dell. Although it may be highly rated, their quality control does not come close to Apple - so expect several defects. And their customer service is poor - so be prepared for a long process of repairs/refund.

Sorry for being negative. Simply trying to save you from the problems I had, along with many other Dell customers. If Dell deserved a good recommendation, I would give them one.

1 | 2 
View this topic in a long page with up to 500 replies per page Create new topic

News »

Vodafone enables 5G roaming - for when international travel comes
Posted 30-Oct-2020 15:03

Spark awards funding to Kiwi businesses in 5G funding initiative
Posted 30-Oct-2020 14:58

Huawei launches IdeaHub Pro in New Zealand
Posted 27-Oct-2020 16:41

Southland-based IT specialist providing virtual services worldwide
Posted 27-Oct-2020 15:55

NASA discovers water on sunlit surface of Moon
Posted 27-Oct-2020 08:30

Huawei introduces new features to Petal Search, Maps and Docs
Posted 26-Oct-2020 18:05

Nokia selected by NASA to build first ever cellular network on the Moon
Posted 21-Oct-2020 08:34

Nanoleaf enhances lighting line with launch of Triangles and Mini Triangles
Posted 17-Oct-2020 20:18

Synology unveils DS16211+
Posted 17-Oct-2020 20:12

Ingram Micro introduces FootfallCam to New Zealand channel
Posted 17-Oct-2020 20:06

Dropbox adopts Virtual First working policy
Posted 17-Oct-2020 19:47

OPPO announces Reno4 Series 5G line-up in NZ
Posted 16-Oct-2020 08:52

Microsoft Highway to a Hundred expands to Asia Pacific
Posted 14-Oct-2020 09:34

Spark turns on 5G in Auckland
Posted 14-Oct-2020 09:29

AMD Launches AMD Ryzen 5000 Series Desktop Processors
Posted 9-Oct-2020 10:13

Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.