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  Reply # 967426 15-Jan-2014 10:45
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Doesn't your school use the laptop in schools program for teachers? It works well.

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  Reply # 969989 20-Jan-2014 13:13
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No excuses for taking a weeks to get warranty parts from overseas. I often wonder if they only put in a parts order once or twice a month.
When I worked at a IT parts wholesaler, the parts we ordered privately from Aus would arrive THE NEXT DAY.
Doing Warranty repair work, on behalf of a well known manufacturer, we had to wait for them to supply the warranty parts, would usually take at least 1 month, often much longer.

Fast turnaround can be done, yet some Manufacturers just dont do what it takes , it takes only minimal effort
Its not the fault of the local techs, often not the fault of the NZ Branch of the manufacturer either.

 
 
 
 


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  Reply # 970036 20-Jan-2014 14:57
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Lenovo support has never been as good as IBM





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  Reply # 1117273 28-Aug-2014 14:28
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Just a quick update on our issue with Lenovo support.
The laptop that we sent away for warranty repair back in May 2013, yes 2013, got returned to us on Monday 25/8/14!
They replaced the hard drive, mainboard & keyboard.
Nothing with the laptop except the standard form letter to say what work was done so no apology or anything.

So well done Lenovo, that repair only took 15 months!





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  Reply # 1117332 28-Aug-2014 15:49
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Would anyone out there have any ideas on a laptop manufacturer who does have a decent warranty in practice (ASUS maybe ?)




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  Reply # 1117371 28-Aug-2014 17:14
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rb99: Would anyone out there have any ideas on a laptop manufacturer who does have a decent warranty in practice (ASUS maybe ?)


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