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BHP



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Wannabe Geek


Topic # 124550 11-Jul-2013 15:42
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Hi I am new to the forum, but have been following for a while now. I recently bought a HP Dv6-7215tx from dick smith; after one week the laptop crashed and dick smith were unable to repair it. Currently we have been having trouble in getting HP to send a replacement; with getting different information from different operators, and this has been going on for about a month.

My question is should I just swap the dv6-7215tx for a dv4-5318tx? (I payed $800 for the dv6)

dv6 specs:

Core I7-3630QM 2.4GHz,
8GB ram
32GB FLASH+1TB HDD,
15.6" HD,
630M-2GB,
BRRW,

dv4 specs:
  • Intel i5-3230M Processor
  • 14" LCD Display Size
  • 4GB RAM
  • 2GB Nvidia GeForce GT 635M Graphics with 2048MB GDDR5 Discrete Graphics Controller
  • Windows 8 64Bit OS

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  Reply # 853969 11-Jul-2013 16:17
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No way, the dv6 is much better specs.
Go back to Dick Smith and get them to replace it with the same model or better.




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  Reply # 853980 11-Jul-2013 16:26
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Quote the consumer guarantee act or whatever it is




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BHP



4 posts

Wannabe Geek


  Reply # 854003 11-Jul-2013 17:13
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CYaBro: No way, the dv6 is much better specs.
Go back to Dick Smith and get them to replace it with the same model or better.


Yeah the Dv6 is way better, problem is they don't have any of the same model anywhere in NZ, And under consumer guarantees act they only have to match it in price, seeing as I only payed 800$ for the dv6 they are willing to trade in for something at that price.

The main problem seems to be HP; under there warranty they should be gettng me a replacement pretty easily; but they keep changing their story.



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  Reply # 854216 12-Jul-2013 09:25
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I found it helpfull when I had problems with HP warranty to:
1. Call up support and be friendly.
2. Do what they ask to troubleshoot & give them a chance to fix or replace
3. Tell them that NZ law supercedes their company policy and mention the consumer guarantees act.

After step three, I had a new laptop at my door step in a few days. They will try to not meet their legal obligations, but if you're getting different stories, no fix, and no timely action, then explain that this is not good enough under our laws.

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  Reply # 854252 12-Jul-2013 10:45
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How did you only pay $800 for that? Great price.

Yeah, your DV6 is MUCH better than the other one, try and get hp to match it with a different laptop with similar specs, not a similar price.

BHP



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Wannabe Geek


  Reply # 854255 12-Jul-2013 10:53
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Dairyxox: I found it helpfull when I had problems with HP warranty to:
1. Call up support and be friendly.
2. Do what they ask to troubleshoot & give them a chance to fix or replace
3. Tell them that NZ law supercedes their company policy and mention the consumer guarantees act.

After step three, I had a new laptop at my door step in a few days. They will try to not meet their legal obligations, but if you're getting different stories, no fix, and no timely action, then explain that this is not good enough under our laws.


Yeah HP called me last night saying that they did not have the model in NZ, Then I did what you said in point 3 and all of a sudden the lady said she had to speak to her superior, I was on hold for 5 mins, then she said that they are looking for stock again and going to try harder and call me back today.

Thanks for the advice.

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  Reply # 854303 12-Jul-2013 12:02
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BHP:
CYaBro: No way, the dv6 is much better specs.
Go back to Dick Smith and get them to replace it with the same model or better.


Yeah the Dv6 is way better, problem is they don't have any of the same model anywhere in NZ, And under consumer guarantees act they only have to match it in price, seeing as I only payed 800$ for the dv6 they are willing to trade in for something at that price.

The main problem seems to be HP; under there warranty they should be gettng me a replacement pretty easily; but they keep changing their story.




You can also get a full refund and take your business elsewhere if you like. You have given them the opportunity to fix it and they have failed to do so in a timely manner. Therefore, the law says you are entitled to a replacement or a refund (Your choice - not theirs).




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  Reply # 854339 12-Jul-2013 13:23
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ajobbins:
BHP:
CYaBro: No way, the dv6 is much better specs.
Go back to Dick Smith and get them to replace it with the same model or better.


Yeah the Dv6 is way better, problem is they don't have any of the same model anywhere in NZ, And under consumer guarantees act they only have to match it in price, seeing as I only payed 800$ for the dv6 they are willing to trade in for something at that price.

The main problem seems to be HP; under there warranty they should be gettng me a replacement pretty easily; but they keep changing their story.




You can also get a full refund and take your business elsewhere if you like. You have given them the opportunity to fix it and they have failed to do so in a timely manner. Therefore, the law says you are entitled to a replacement or a refund (Your choice - not theirs).


True except the problem in this case is that they got an excellent deal on the original laptop and the same money won't buy anything with the same specs now.





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  Reply # 854442 12-Jul-2013 15:54
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Hi, I had problems with a HP monitor, that failed about 1 week out of 12 month warranty, They said it was out of the warranty, and would not replace. I quoted the CG Act, took it to our local repair man, included his letter, and bingo, a larger newer model was sent in a short time. Here we have to stand up firm, and speak out for ourselves. Hope you get this sorted to your satisfaction properly. Cheers, Nancy J

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  Reply # 856361 16-Jul-2013 12:05
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Hi BHP, we came across this forum post and wanted to check in to see if you’ve heard back from the HP Support team. If not, please message us through our geekzone account with your contact details, support case number and laptop serial number and we will ensure a member of our support team contacts you directly on this and assists.

Cheers, HP Marketing team

BHP



4 posts

Wannabe Geek


  Reply # 862435 19-Jul-2013 23:47
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The have now offered to replace the dv6-7215tx with a dv6 7214tx, Im thinking about takingit as it has now been a month since my laptop stopped working.

Any other thoughts?

Product Name dv6-7214tx
Product Number C7E78PA
Microprocessor 2.4 GHz Intel Core i7-3630QM
Chipset Intel HM77 Express
Microprocessor Cache 6 MB L3 cache
Memory 8 GB 1333 MHz DDR3
Memory Max Upgradeable to 8 GB DDR3
Video Graphics NVIDIA GeForce GT 630M (2 GB DDR3 dedicated)
Display 15.6" diagonal HD BrightView LED-backlit Display (1366 x 768)
Hard Drive 1 TB SATA (5400 rpm)
Multimedia Drive Blu-ray ROM with SuperMulti DVD±R/RW double layer
Network Card Integrated 10/100/1000 Gigabit Ethernet LAN (RJ-45 connector)
Wireless Connectivity 802.11b/g/n

Bluetooth
Sound Beats Audio Quad speakers
Beats Audio Audio playback
External Ports Multi-Format Digital Media Card Reader for Secure Digital cards & Multimedia cards
3 USB 3.0
1 USB 2.0
1 HDMI
1 VGA
1 RJ-45 / Ethernet
2 Headphone-out
1 Microphone-in


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  Reply # 862442 20-Jul-2013 00:39
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They would just have to replace it with the new replacement model, as long as it is the same or better, and you are happy it it. Don't let them 'dick' you around. Also it is the retailer that has to sort it out for you, you shouldn't be dealing with HP, unless you want to. But I think HP will look after you, as they are good are resolving problems from past experience. Obviously you don't want a refund if you can't buy something as good for that price, as a refund will put you in a worse position, if you can't buy a replacement for what you previously paid.

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  Reply # 862443 20-Jul-2013 00:41
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Nancyjj: Hi, I had problems with a HP monitor, that failed about 1 week out of 12 month warranty, They said it was out of the warranty, and would not replace. I quoted the CG Act, took it to our local repair man, included his letter, and bingo, a larger newer model was sent in a short time. Here we have to stand up firm, and speak out for ourselves. Hope you get this sorted to your satisfaction properly. Cheers, Nancy J


It is a bit of a game manufacturers and retailers play. They know about the CGA, but they often seem to try it on. Maybe they are assuming everyone is a business user?

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