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# 136228 19-Nov-2013 20:11
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So I was just using my Surface, which I have had for the grand total of a week, reading through some emails, and the url links in emails like the notiifcations on updates of threads here on GZ, weren't clickable, and while I watched, it seemed to start syncing, and my emails started dissapearing (Synced from an Activesync account). 

Shortly after that Outlook closed. Re-opened and the new email setup wizard was presented!

Anyone got any ideas what is going on ? 

Also lose the Outlook.com email I had setup on there!

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  # 937513 19-Nov-2013 20:19
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the hyperlinks not working on text emails is a known issue that will be addressed in an upcoming update

by Outlook you mean the Mail app right?



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  # 937530 19-Nov-2013 20:28
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nathan: the hyperlinks not working on text emails is a known issue that will be addressed in an upcoming update

by Outlook you mean the Mail app right?


Well Outlook 2013 included in Windows 8.1.

Seems like the email isn't gone (Should have stopped to think about phrasing), but rather both accounts are gone. 



 
 
 
 


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  # 937536 19-Nov-2013 20:31
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not sure what would have happened there with your Outlook Mail Profile sorry

Also Outlook 2013 RT should hyperlink plaintext emails fine, is this not working for you?



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  # 937541 19-Nov-2013 20:38
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nathan: not sure what would have happened there with your Outlook Mail Profile sorry

Also Outlook 2013 RT should hyperlink plaintext emails fine, is this not working for you?


Didn't appear to be. 


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  # 937544 19-Nov-2013 20:41
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could you email me a screenshot please

I've just tried this on mine and it works



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  # 937547 19-Nov-2013 20:44
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nathan: could you email me a screenshot please

I've just tried this on mine and it works


Ok I'll see what I can do. I don't have any accounts setup right now. 




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  # 938677 21-Nov-2013 21:42
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Hmm ok well I figured it out, embarrassingly, it turns out I was using Mail, I thought for some reason I'd configured Outlook, so when I was opening Outlook, it wanted setup information.

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  # 938695 21-Nov-2013 22:11
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LOL. The mail app is actually pretty good after the 8.1 upgrade. I find i'm starting to prefer it over outlook - especially when using several mailboxes




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