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2 posts

Wannabe Geek


Reply # 81483 7-Aug-2007 18:25
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So Kaiwai, how would I know all their excuses if I hadn't been in touch with them? Your comments are uninformed and unnecessary. After 12 emails and numerous phone calls with Dell and paying for toll calls to the courier company I still don't have my computer well over one month after I ordered and paid for it.  They stated delivery would be 7-10 days.  I have every right both to be annoyed and to complain about it, and it is ignorant of you to think I shouldn't tell members of this forum about it.  They have the right to know that not every customer has a positive experience with Dell and it is only by taking both good and bad feedback into account that one can make an informed decision as to whether they themselves should buy from them.  I would love to be sitting here saying 'wow, what a great computer', but I don't have it so can't and am starting to wonder when/if  I will receive it so I can perhaps have the opportunity to do so. 

As for the 'consumer commision', if you had investigated further you would know they do not deal with cases such as this (yes, I have been a bit more proactive than to be 'sitting around pissing and moaning on this forum'), they advised me to contact the CAB who say it is a 'gray area'. 

I hardly think it's my fault that Dell advertised computers without having the parts to make them, or that the plane was delayed (if that is really the case), or that the courier company is having trouble with their stickers, so when you say 'whose fault is that?' I do not believe it is mine.  I ordered and paid for it in good faith, and expected to have it within a reasonable timeframe.  Dell are incredibly unhelpful, they don't care, and as they have my money already, why would they?  The only thing I am glad about is that I had enough sense to wait and see what Dell was like before I ordered the other two computers we will be needing in the near future.

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  Reply # 81484 7-Aug-2007 18:26
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kaiwai: 
Interesting, you complained about waiting a month and have done nothing about it.

The previous poster made it clear that he had been chasing it up. That's hardly 'doing nothing'.


Go to the consumer commission and do something about it besides sitting around pissing and moaning on this forum.

As someone who was, until recently, considering buying a Dell notebook I am grateful of any feedback from other customers whether it be positive or negative. If people didn't speak out in cases like this then it would be a lot easier for companies to get away with providing poor service.



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  Reply # 81497 7-Aug-2007 20:09
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I did consider buying a Dell but not any more. They seem to really lack customer service.

They advertise video cards with GDDR3 memory but really they are only GDDR2. From the story shared today, obviously they do not have the parts they need to produce the notebooks advertised. This is quite shocking.

I would prefer to pay 15% more to buy it from a local supplier. At least they have offices!

116 posts

Master Geek


  Reply # 81512 7-Aug-2007 22:57
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heavenly_wild: I did consider buying a Dell but not any more. They seem to really lack customer service.

They advertise video cards with GDDR3 memory but really they are only GDDR2. From the story shared today, obviously they do not have the parts they need to produce the notebooks advertised. This is quite shocking.

I would prefer to pay 15% more to buy it from a local supplier. At least they have offices!


Agreed - hence I went for a HP - Toshiba is ok, Acers new emerald ones, although 'chunky' look like they're built like a brick-shyte-house.

My reply to the Dell complaint was because I constantly hear people moan and groan and yet, actually do nothing to improve their situation.

25 posts

Geek


  Reply # 81630 8-Aug-2007 21:03
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DumDell: So Kaiwai, how would I know all their excuses if I hadn't been in touch with them? Your comments are uninformed and unnecessary. After 12 emails and numerous phone calls with Dell and paying for toll calls to the courier company I still don't have my computer well over one month after I ordered and paid for it.  They stated delivery would be 7-10 days.  I have every right both to be annoyed and to complain about it, and it is ignorant of you to think I shouldn't tell members of this forum about it.  They have the right to know that not every customer has a positive experience with Dell and it is only by taking both good and bad feedback into account that one can make an informed decision as to whether they themselves should buy from them.  I would love to be sitting here saying 'wow, what a great computer', but I don't have it so can't and am starting to wonder when/if  I will receive it so I can perhaps have the opportunity to do so. 

As for the 'consumer commision', if you had investigated further you would know they do not deal with cases such as this (yes, I have been a bit more proactive than to be 'sitting around pissing and moaning on this forum'), they advised me to contact the CAB who say it is a 'gray area'. 

I hardly think it's my fault that Dell advertised computers without having the parts to make them, or that the plane was delayed (if that is really the case), or that the courier company is having trouble with their stickers, so when you say 'whose fault is that?' I do not believe it is mine.  I ordered and paid for it in good faith, and expected to have it within a reasonable timeframe.  Dell are incredibly unhelpful, they don't care, and as they have my money already, why would they?  The only thing I am glad about is that I had enough sense to wait and see what Dell was like before I ordered the other two computers we will be needing in the near future.




I am really disappointed in your terrible experience with your dell purchase,I have yet to have such a bad experience with purchasing 6 laptops from them...they usually have arrived on day 7.
As I have ordered a Vostro 1500 last week,I am interested to see if I get the same sort of delivery delay you have experienced,I again was told 7-10 working days but having seen them delay models like the XPS M1330 again and again,I am wondering if they have bitten off more than they can chew as far as their "just in time" parts and inventory system goes with all the new models they have released.
I certainly won't be as patient as yourself and will be contacting my sales rep after a couple of days grace and demanding a full refund after hearing what has happened to you.
Did you order online or from a phone rep,I always order from a phone rep so that I have a contact to go back to and refer me to people in the escalation team who have more clues and say in sorting out any matters like this....aparently.
I hope it works out in the end and you get some sort of compensation for your troubles....let us know what happens.

77 posts

Master Geek


  Reply # 83365 22-Aug-2007 17:19
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Hi All

My wife has just bought me a Dell Inspiron 1501, with 1 GB RAM, 120GB hard drive, 15"4' screen and Vista Home Premium, all for the low price of $1149.00 I was also able to have FREE delivery and up graded the screen to the higher resolution.

The Notebook arrived TWO days earlier than advised and it is great. Using it right now. Very quiet.

Now I looked around for a Notebook and could not find any that had the same or better specs for this price, it goes great with my Dell Axim X51v PDA.

So all round great deal

Cya Jace



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