Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




2718 posts

Uber Geek
+1 received by user: 133

Trusted

Topic # 148564 23-Jun-2014 16:24
Send private message

So I broke my wife's laptop which is a Sony Vaio VPCY115FG - basically one of the early ultraportable laptops with 13" screen and ULV processor and was $1299 retail (4 years ago).

I have put in an insurance claim with State (IAG) and sent it off for assessment.

I just received a call back from State today, saying that the repair agent has determined that it is not economically feasible to repair the laptop. They are offering a 'like-for-like' replacement and their preferred supplier is Noel Leeming (although they are open to other suppliers). Unfortunately they rang Noel Leeming who told them that their is no direct equivalent and the closest is this laptop the HP 15-d014tu which is only worth $599
http://www8.hp.com/nz/en/products/laptops/product-detail.html?oid=6537719#!tab=specs
I would not consider this to be a 'like-for-like' replacement as it has a 15" display, is not ultraportable and does not have a ULV processor (it has a 35W TDP processor).

Does anyone have experience with this type of thing and is able to give me guidance?




Lead Consultant @Intergen
All comments are my own opinion, and not that of my employer unless explicitly stated.


View this topic in a long page with up to 500 replies per page Create new topic
 1 | 2
Fully Operational
3343 posts

Uber Geek
+1 received by user: 1088

Trusted
Vocus
Subscriber

  Reply # 1072745 23-Jun-2014 16:30
Send private message

You should probably contact HP and ask them what the replacement is, take that back to your insurer.  Clearly the retailer involved don't have a clue.



2718 posts

Uber Geek
+1 received by user: 133

Trusted

  Reply # 1072747 23-Jun-2014 16:31
Send private message

ubergeeknz: You should probably contact HP and ask them what the replacement is, take that back to your insurer.  Clearly the retailer involved don't have a clue.


The broken Laptop is a Sony Vaio, it was the retailer that suggested an HP. Can I suggest a replacement to the insurance company? I was thinking: http://www.dicksmith.co.nz/apple-computers/apple-macbook-air-13-3-1-3ghz-dsnz-xa1148





Lead Consultant @Intergen
All comments are my own opinion, and not that of my employer unless explicitly stated.


 
 
 
 


Fully Operational
3343 posts

Uber Geek
+1 received by user: 1088

Trusted
Vocus
Subscriber

  Reply # 1072759 23-Jun-2014 16:37
Send private message

lokhor:
ubergeeknz: You should probably contact HP and ask them what the replacement is, take that back to your insurer.  Clearly the retailer involved don't have a clue.


The broken Laptop is a Sony Vaio, it was the retailer that suggested an HP. Can I suggest a replacement to the insurance company? I was thinking: http://www.dicksmith.co.nz/apple-computers/apple-macbook-air-13-3-1-3ghz-dsnz-xa1148



My misread... contact Sony then :)  I'm not sure if a macbook air will be an easy sell, but you could give it a go if the pricing is comparable with the replacement Vaio (likely enough)



2718 posts

Uber Geek
+1 received by user: 133

Trusted

  Reply # 1072762 23-Jun-2014 16:39
Send private message

ubergeeknz:
lokhor:
ubergeeknz: You should probably contact HP and ask them what the replacement is, take that back to your insurer.  Clearly the retailer involved don't have a clue.


The broken Laptop is a Sony Vaio, it was the retailer that suggested an HP. Can I suggest a replacement to the insurance company? I was thinking: http://www.dicksmith.co.nz/apple-computers/apple-macbook-air-13-3-1-3ghz-dsnz-xa1148



My misread... contact Sony then :)  I'm not sure if a macbook air will be an easy sell, but you could give it a go if the pricing is comparable with the replacement Vaio (likely enough)


Replacement Vaio is $1999 for the existing model 




Lead Consultant @Intergen
All comments are my own opinion, and not that of my employer unless explicitly stated.


xpd

8360 posts

Uber Geek
+1 received by user: 1102

Mod Emeritus
Trusted
Subscriber

  Reply # 1072763 23-Jun-2014 16:40
Send private message

I'll ask a girl on the bus home.... she works for an insurance company, she might have an idea of what you can ask for :)

But dont some insurance companies have "providers" they use and if the thing you want isnt there, tough luck ? Such as Noel Leeming.........
 




XPD / Gavin / DemiseNZ

 

Maybe if we start telling people the brain is an app they will start using it.

 

This signature proudly stripped of anything interesting by a lack of imagination.




2718 posts

Uber Geek
+1 received by user: 133

Trusted

  Reply # 1072765 23-Jun-2014 16:43
Send private message

xpd: I'll ask a girl on the bus home.... she works for an insurance company, she might have an idea of what you can ask for :)

But dont some insurance companies have "providers" they use and if the thing you want isnt there, tough luck ? Such as Noel Leeming.........
 


The guy specifically said that I can select another supplier..




Lead Consultant @Intergen
All comments are my own opinion, and not that of my employer unless explicitly stated.


7032 posts

Uber Geek
+1 received by user: 2230

Subscriber

  Reply # 1072804 23-Jun-2014 17:10
Send private message

had the same problem when i had 2 stolen but you be lucky to get much more than the HP they are offering.

pretty much any computer these days is better than your 4 year old one. all you need to worry about is the size of the screen, and if that's the case you will more than likely be offered the lowest spec one, possibly a model higher if the ram doesn't match.

you will not get anything that is a $ for $ replacement, its like for like not $ for $

also a mac wont cut it the other one was a windows one

thats my experience

2293 posts

Uber Geek
+1 received by user: 655

Trusted
Subscriber

  Reply # 1072839 23-Jun-2014 18:00
Send private message

What does your insurance policy say?

For electronic goods insurance is commonly 2 years direct comparable replacement then market value after that (i.e. bugger all).  If you have a premium-level policy that does like for like then argue for the Sony using weight as an argument.  The HP they offer isn't terrible for a consumer-level machine but is heaps heavier.




"4 wheels move the body.  2 wheels move the soul."

“Don't believe anything you read on the net. Except this. Well, including this, I suppose.” Douglas Adams

2765 posts

Uber Geek
+1 received by user: 1167


  Reply # 1072847 23-Jun-2014 18:52
One person supports this post
Send private message

What does your insurance policy provide for? Unless it is a like-for-like policy then the devaluation on a 4 year old laptop would render it almost worthless. Any replacement offer in that case would be better than nothing. If the former applies then make a REASONABLE request for a model that you identify. Make a case for comparison to the old one.




Always be yourself, unless you can be Batman, then always be the Batman





2718 posts

Uber Geek
+1 received by user: 133

Trusted

  Reply # 1072864 23-Jun-2014 19:22
Send private message

scuwp: What does your insurance policy provide for? Unless it is a like-for-like policy then the devaluation on a 4 year old laptop would render it almost worthless. Any replacement offer in that case would be better than nothing. If the former applies then make a REASONABLE request for a model that you identify. Make a case for comparison to the old one.


Yes it is a like-for-like policy for laptops under 5 ears old. 

They have now offered me the HP ProBook 430 G1 F6Q37PA
http://pricespy.co.nz/product.php?p=2383536

I have emailed a counter-offer to see if they accept the Macbook Air idea :) 




Lead Consultant @Intergen
All comments are my own opinion, and not that of my employer unless explicitly stated.


3719 posts

Uber Geek
+1 received by user: 1802

Subscriber

  Reply # 1072866 23-Jun-2014 19:34
Send private message

lokhor: ... I just received a call back from State today, saying that the repair agent has determined that it is not economically feasible to repair the laptop. They are offering a 'like-for-like' replacement and their preferred supplier is Noel Leeming  ...


State are correct in stating that it is not economically feasible to repair the laptop.
I agree with others who point out that a 4-year-old laptop is really worth very little.
I have a 4-year-old Vaio myself (bought from Noel Leeming!), which is working perfectly - I love it, but when it dies I won't be be buying another Vaio, simply because the brand is being withdrawn from the NZ market.
Take what you can get, preferably NOT a Vaio.




Sideface


2765 posts

Uber Geek
+1 received by user: 1167


  Reply # 1072914 23-Jun-2014 20:44
Send private message

lokhor:
scuwp: What does your insurance policy provide for? Unless it is a like-for-like policy then the devaluation on a 4 year old laptop would render it almost worthless. Any replacement offer in that case would be better than nothing. If the former applies then make a REASONABLE request for a model that you identify. Make a case for comparison to the old one.


Yes it is a like-for-like policy for laptops under 5 ears old. 

They have now offered me the HP ProBook 430 G1 F6Q37PA
http://pricespy.co.nz/product.php?p=2383536

I have emailed a counter-offer to see if they accept the Macbook Air idea :) 


Worth a crack as they say.  Good luck.






Always be yourself, unless you can be Batman, then always be the Batman



3094 posts

Uber Geek
+1 received by user: 510

Trusted

  Reply # 1073819 25-Jun-2014 00:11
Send private message

I had a HP Elitebook 2670p which i dropped from off a roof.
HP dont have any current model that is similar with the same features.

Ended up going to amazon and finding one where a retailer had old stock that was still brand new - ended up purchasing it myself and getting reimbursed for the cost of the laptop, though I had to pay my excess and the shipping cost.
Was still worth it because I love that model of laptop - its absolutely perfect.

Noel leeming just looked at the CPU and RAM then recommended some crappy little hp slimline thing that
 - Had no dual secondary slice battery capability to extend the life to 8 hours
 - Had no wacom stylus for drawing on the screen (everying is finger touch now)
 - Was therefore useless for drawing wiring diagrams in onenote
 - Had that horrible windows 8, not the superior windows 7
 - Had no keyboard LED downlamp next to the webcam

So yeah, if you want the exact same model, I would suggest going to amazon and finding a retailer that sells them brand new but still has the old model still in stock. 
You may have to pay the shipping, but you get exactly what you had before.




Ray Taylor
Taylor Broadband (rural hawkes bay)
www.ruralkiwi.com

There is no place like localhost
For my general guide to extending your wireless network Click Here






2718 posts

Uber Geek
+1 received by user: 133

Trusted

  Reply # 1074781 26-Jun-2014 08:59
Send private message

So this has not quite been resolved, however the latest news is:

The insurance company has had agreement from the repair agent that the closest to a like-for-like replacement is the MacBook Air, however the model they think is equivalent is the 11.6" version.

I am ok with this as it means I can pay the difference between the 11.6" and 13.3"

Unfortunately I went in to DSE Featherston and they had no stock! so have to wait until Friday to finally sort it out. 




Lead Consultant @Intergen
All comments are my own opinion, and not that of my employer unless explicitly stated.


17513 posts

Uber Geek
+1 received by user: 2122

Trusted

  Reply # 1074799 26-Jun-2014 09:28
Send private message

always get a cash settlement.

 1 | 2
View this topic in a long page with up to 500 replies per page Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

UFB connections pass 460,000
Posted 11-Dec-2017 11:26


The Warehouse Group to adopt IBM Cloud to support digital transformation
Posted 11-Dec-2017 11:22


Dimension Data peeks into digital business 2018
Posted 11-Dec-2017 10:55


2018 Cyber Security Predictions
Posted 7-Dec-2017 14:55


Global Govtech Accelerator to drive public sector innovation in Wellington
Posted 7-Dec-2017 11:21


Stuff Pix media strategy a new direction
Posted 7-Dec-2017 09:37


Digital transformation is dead
Posted 7-Dec-2017 09:31


Fake news and cyber security
Posted 7-Dec-2017 09:27


Dimension Data New Zealand strengthens cybersecurity practice
Posted 5-Dec-2017 20:27


Epson NZ launches new Expression Premium Photo range
Posted 5-Dec-2017 20:26


Eventbrite and Twickets launch integration partnership in Australia and New Zealand
Posted 5-Dec-2017 20:23


New Fujifilm macro lens lands in New Zealand
Posted 5-Dec-2017 20:16


Cyber security not being taken seriously enough
Posted 5-Dec-2017 20:13


Sony commences Android 8.0 Oreo rollout in New Zealand
Posted 5-Dec-2017 20:08


Revera partners with Nyriad to deliver blockchain pilot to NZ Government
Posted 5-Dec-2017 20:01



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.