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ckc

ckc
321 posts

Ultimate Geek
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  #1176383 15-Nov-2014 18:08
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If I'm reading your SMART data right (it's a little confusing but I pasted it into a spreadsheet) then you have at least three errors that would indicate a mechanical failure. But I'm not sure if I'm reading them right. :)

If you have another PC, then to confirm you should get either Ultimate Boot CD or Hiren's Boot CD, put it on a USB key or CD and boot into that. It has a number of tools that will tell you the status of your hard drive without having to install anything.

Alternatively, if your hard drive is dead and those text menus are scary it's also possible to get a Ubuntu live CD (again, on CD or USB), and boot into that. It has a disk management tool called Disks that tells you in a graphical environment the status of your hard drive. Unlike many other distros with live CDs, the Ubuntu live CD will automatically recognise all your hard drives and devices so it should be easy to check the SMART status. :)

timbo1604

102 posts

Master Geek


  #1178296 19-Nov-2014 09:20
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I took the laptop back to Dick Smiths to have a look and they said that the Windows 8.1 refresh has created partitions in my C drive. I haven't a clue what they are talking about but I have the disk management window open with the information he showed me.

I can't think how to upload it here because I don't have enough space on the hard drive to save a file so I can upload it and I no longer have Office or similar apps to paste the image into as they didn't come with Windows and again, I can't install them because no space.

They recommended taking it to a tech shop but I'm going to be pretty annoyed if I have to pay a lot to repair this. Is there anything else I can do?

 
 
 
 


timbo1604

102 posts

Master Geek


  #1179370 19-Nov-2014 11:08
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When I look at disk management it shows the C drive with 0 bytes free of 1gb, but if I click on it, it says 438.5gb in the pane below.

ckc

ckc
321 posts

Ultimate Geek
Inactive user


  #1179562 19-Nov-2014 14:30
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First up, Dick Smith are full of it. They barely know anything about the products they sell. I wouldn't trust them with a lightbulb, as a rule. There might be exceptions (can think of a couple of guys down in Dunedin I'd trust to know), but lots of the staff are total goofs (can think of at least two complete goofs in Dunedin).

If your drive has been partitioned, it'll show up as two separate blocks in disk management. Like so:



Windows refresh doesn't partition the drives. Windows does install a small partition at the start of the drive for its boot process. But it's much smaller than 1gb. Similarly, the recovery partition is much larger than 1gb.

Unless you specifically told it so, Windows refresh would not partition the drive. It may be that the partition tables (the data that tells the drive how to separate partitions and in what format to do so) have become corrupted and it's now reporting incorrect information. However, please note what I said up there. Although I can't read the data clearly and be certain, there may be indicators that the hard drive is failing.

If you can - if you have another computer - get Hiren's boot CD and put it on a bootable USB. Follow the instructions on the website. Boot into that on the Envy and then check the hard disk using the diagnostic tools in Hiren's. Maybe take a photo of the result. :) But the results in Hiren's should clearly state whether or not the drive is failing. Hiren's also has partition tools to help you figure out how the drive is partitioned, and it runs in DOS straight from the USB, so there shouldn't be any errors to do with space. HD partition viewers should show two partitions: a hidden system recovery partition of around 13GB, and the main operating system partition.

If you don't have another computer, then do a fresh install of Windows - after you have attempted to get off your data. Valuable data should be autosynced to the cloud anyway. :) I say fresh install because at this point you're boned anyway.

You should create recovery disks, if you can, using the HP software in Windows, and boot with those and do the fresh install. If not, you can boot from system recovery partition.

When you do the completely fresh install, it will give you the option to partition the disk. At this point you will know how much space is on your hard drive and the partition status because the install is happening outside the operating system. You will have the option to completely erase the HD and start again. Do this. If you haven't run the tests on Hiren's at this point, and you get errors when you try and partition or when you try and install, I really would recommend running those SMART tests through Hiren's.

Also, the guides on HP site for installs, refreshes and how to boot into recovery or from USB are really good. I would use them.

If you have a failing HD then you should have a claim under the CGA. Most hard drives have a minimum of two year's manufacturer warranty, so if that's the component that's going it should be free to be replaced.

timbo1604

102 posts

Master Geek


  #1179763 19-Nov-2014 18:03
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Thanks for the reply, and yes I would agree with you about DSE staff, although I don't have much choice than to speak to them about it.

Even though I'm told Windows 8 doesn't need a boot disk I get the error message 'Please insert bootable media'. Then when I try to create a recovery drive I get past the first page and am then told 'We can't create a recovery drive on this PC, some required files are missing'.

Resetting is exactly what I want to do. All my files are backed up on an ext HDD and I really want to see if I can get the laptop back to factory settings, maybe whatever happened to the HD will be gone.

ckc

ckc
321 posts

Ultimate Geek
Inactive user


  #1179838 19-Nov-2014 21:34
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Can you boot into the recovery partition from startup (see the link above)?

timbo1604

102 posts

Master Geek


  #1179949 20-Nov-2014 08:51
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Will try now and post results. Tried to make a hp recovery disk but it crashed due to no memory.

 
 
 
 


timmmay
16527 posts

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  #1179957 20-Nov-2014 09:20
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Your initial problem sounded like a CPU overheating to me. You might not feel the heat from the outside, but those things get hot when they're busy. That would be for a PC technician to fix.

Your hard drive could be failing, or could just need a refresh. What I would do is buy an SSD (note the height differs, make it fits) such as the Samsung 840/850 ideally pro model and reinstall windows. That might take some fiddling if you don't have an install disk. You could try creating rescue media from your current install before you do a drive swap.

Alternately just reinstall windows to your current drive, but you'll lose all your data. I hope you have good backups.

Where in the country are you?

timbo1604

102 posts

Master Geek


  #1179964 20-Nov-2014 09:28
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Ckc. trying to boot from the recovery partition but I get the error message 'a required partition is missing'

timmmay
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  #1179966 20-Nov-2014 09:30
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What is Ckc?

Sounds borked. You can either take it to Dick Smith (who will likely either tell you it's your fault or send it to HP) or just call HP directly.

timbo1604

102 posts

Master Geek


  #1179970 20-Nov-2014 09:32
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Timmay. Ckc is the person helping me. Trying to restore to see if it may fix the problem but having no luck with it right now. im in taupo and will definitely be returning it to dse once I can determine it's a mechanical fault.

timmmay
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  #1179973 20-Nov-2014 09:40
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Ah ok, didn't notice that, people often quote when they're answering someone directly. Good luck with the machine, computers can be annoying at times.

DravidDavid
1894 posts

Uber Geek


  #1179989 20-Nov-2014 10:33
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Definitely looks like a dead or dying hard drive.

Back that stuff up ASAP!  Then find your warranty card and see if you can make a claim.

timbo1604

102 posts

Master Geek


  #1179993 20-Nov-2014 10:41
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I've spoken to hp and they are sending me recovery disks. If that doesn't work I'll go back to dse and get it fixed. Will post results in a few days.

timbo1604

102 posts

Master Geek


  #1183525 26-Nov-2014 17:59
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HP sent recovery media and it worked fine. Thanks for your help folks!

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