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1848 posts

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# 157222 24-Nov-2014 11:08
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I wonder if this is going to be a story of Dell?

I ordereded a Dell venue 7 must be 2 weeks ago anyway we are 3-4 days past suggested delivery I contacted them via there email check order system (be afraid!)

I checked the order again this morning to see if it had actually left The order has been cancelled?

Tried ringing there 0800 outside of business hours

tried ringing a another number that came on email for new zealand was asked to enter a ext number

Has anyone else had this problem

They still are showing the same model for order on there NZ site




Is an English Man living in New Zealand. Not a writer, an Observer he says. Graham is a seasoned 'traveler" with his sometimes arrogant, but honest opinion on life. He loves the Internet!.

 

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1848 posts

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  # 1182166 24-Nov-2014 14:29
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freitasm: Did you order directly from Dell or from Amazon?




My answer will most likely confirm my total newbie status

"you can buy Dell through Amazon?"

My answer is direct from dell through the NZ site




Is an English Man living in New Zealand. Not a writer, an Observer he says. Graham is a seasoned 'traveler" with his sometimes arrogant, but honest opinion on life. He loves the Internet!.

 

gnfb on trademe

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1848 posts

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  # 1182172 24-Nov-2014 14:35
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Is an English Man living in New Zealand. Not a writer, an Observer he says. Graham is a seasoned 'traveler" with his sometimes arrogant, but honest opinion on life. He loves the Internet!.

 

gnfb on trademe

Email Me




1848 posts

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  # 1182190 24-Nov-2014 14:52
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freitasm: I think this is the Dell Venue 7 on Amazon.


I agree I think so to but to check I have asked the question will wait on a reply Will ring dell tomorrow and check on order anyway




Is an English Man living in New Zealand. Not a writer, an Observer he says. Graham is a seasoned 'traveler" with his sometimes arrogant, but honest opinion on life. He loves the Internet!.

 

gnfb on trademe

Email Me


1476 posts

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  # 1182209 24-Nov-2014 15:56
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I have read other forums member having similar order issues with dell.
http://www.geekzone.co.nz/forums.asp?forumid=164&topicid=152327&singlepage=yes
See the user richms.



1848 posts

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  # 1182642 25-Nov-2014 10:37
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Well the ongoing story of usless dell I havnt had this issue with them before ?
Anyway cant its 13.36 on a monday in LA and 16.36 in NY and they say there offices are closed call back
??

Online it shows the order is cancelled must check my account to see if the money has bounced back

Do they have offices with a physical presence here in NZ?





Is an English Man living in New Zealand. Not a writer, an Observer he says. Graham is a seasoned 'traveler" with his sometimes arrogant, but honest opinion on life. He loves the Internet!.

 

gnfb on trademe

Email Me


 
 
 
 


1401 posts

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  # 1182672 25-Nov-2014 10:58
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I usually give Dell a call and the calls are answered by their call centre off show who usually are able to help me out



1848 posts

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  # 1182701 25-Nov-2014 11:50
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freitasm: Why are you calling USA? Did you buy online from Dell at http://www.dell.co.nz/ - if so then you can just call the Dell NZ numbers here.



Ahh where would we all be without freitasm!! I did actually call the NZ numbers but you prompted me to check then I read the thing properly and it says 12PM! so will try in a bit Cheers Mate

 

 

 

 

Department

 

Hours

 

Phone Numbers

 

 

 

Home and Home Office
Small Business

 

Monday–Friday: 12 p.m.–7 p.m. 

 

800-446-255

 

 

 

1–500 Employees Private Sector

 

Monday–Friday: 12 p.m.–7 p.m.

 

 0800-941-121

 

 

 

400–3500 Employees

 

Monday–Friday: 12 p.m.–7 p.m.

 

 0800-941-128

 

 

 

Over 3500 Employees Public Sector

 

Monday–Friday: 12 p.m.–7 p.m.

 

 0800-941-128

 

 

 

Education and Local Government

 

Monday–Friday: 12 p.m.–7 p.m.

 

 0800-941-128

 

 

 

Other Government

 

Monday–Friday: 12 p.m.–7 p.m.

 

 0800-941-128

 

 

 





Is an English Man living in New Zealand. Not a writer, an Observer he says. Graham is a seasoned 'traveler" with his sometimes arrogant, but honest opinion on life. He loves the Internet!.

 

gnfb on trademe

Email Me


20754 posts

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  # 1182736 25-Nov-2014 12:25
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This is pretty typical of our experiences and those of our customers who have Dell. This is how it is when YOU are giving THEM money, imagine how fantastic support will be when effectively you want THEM to give YOU money. 

I'd avoid at all costs. 


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  # 1182739 25-Nov-2014 12:33
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yes they have NZ offices

gnfb: Well the ongoing story of usless dell I havnt had this issue with them before ?
Anyway cant its 13.36 on a monday in LA and 16.36 in NY and they say there offices are closed call back
??

Online it shows the order is cancelled must check my account to see if the money has bounced back

Do they have offices with a physical presence here in NZ?


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  # 1182742 25-Nov-2014 12:37
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Dell started to DM me details of my order on twitter after I gave them hassles about screwing me around. The problem is it was not my order, I never placed another order. Why would I when they cant even tell me what is going on and the social media people are telling me my computer is on its way and the other people are saying that my order is cancelled and to let them know if my refund has gone thru.

Whole operation seems incompetent and I hate to think what it would be like to deal with if the machine breaks and a tech has to come out since they dont have anywhere for me to take it to.




Richard rich.ms



1848 posts

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  # 1182754 25-Nov-2014 12:45
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Status Update
Got through fairly quickly on the NZ numbers still sounded like they went to outer mongolia but the two chaps I spoke to were very helpful
The order had been cancelled
a new order had been placed
the unit was waiting on hardware supply
3rd dec suggested delivery date
they would talk to the various parties and expedite the order for me
he will get back to me in 48 hours with a status update
checked my contact details

ok well lets see.........




Is an English Man living in New Zealand. Not a writer, an Observer he says. Graham is a seasoned 'traveler" with his sometimes arrogant, but honest opinion on life. He loves the Internet!.

 

gnfb on trademe

Email Me


22336 posts

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  # 1182768 25-Nov-2014 13:00
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Did they say why they cancelled it?

I suspect dell are just canceling orders for BS reasons when they oversell things beyond what they can supply in the timeframe quoted.




Richard rich.ms

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