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gzt

gzt
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  #1477148 23-Jan-2016 00:21
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MadEngineer:

 


Hammerer:


I'd boot using another OS. Either a WinPE or Linux rescue disk or any Linux distro with a live disk. If you still have a slow boot then you know there is a hardware or firmware problem. If it boots fine then I'd try a clean install of Windows as timmmay suggested.



yep booting from an ubuntu usb stick is the same ... super slow.


timmmay:


Lost track there, slightly confusing post, but have you tried reinstalling from fresh media?


 yeah i could do that but i think it would literally take a life time to complete


gzt:
MadEngineer:


yep it's the same on a windows 7 usb stick.  the loading files at the start with the block sized progress bars at the bottom zips through fast enough but as soon as the windows logo appears it chugs almost to a stop.  It's like the machine is running at a tiny fraction of the usual clock speed.


 


a harddrive must be physically in the machine else an annoying hp diagnostics screen comes up



That's annoying. No way to disable in bios?
theres a couple of options regarding what to do on failures during boot, nothing for this.  It's not so bad as i've eliminated the drive at least by using a clone. 


gzt: Or set boot order set to USB only?

Never seen that happen I'd expect a disable but never seen it
 nein


Reason to unplug the drives is to reduce any contribution from the sata controller or whatever. No drives mean less initialisation.

 
 
 

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gzt

gzt
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  #1477150 23-Jan-2016 00:22
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Username1:

I had the exact same problem with my HP laptop a couple of months back. My issue was most likely the hard drive because when I plugged it into an external enclosure it took a while to mount the drives and exploring or copying the data was super slow at like 0.5 to 10 MB/s. But once I deleted about 100GB of my files the hhd started working again normally.


Really interesting that one.

gzt

gzt
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  #1477990 25-Jan-2016 01:05
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So you cloned the drive and tried it in a known good exact same revision laptop as the faulty machine and it worked?




MadEngineer

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  #1477994 25-Jan-2016 03:11
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Nope, but the windows repair function loaded no problem on a completely different laptop using the clone. The same function takes ~ an hour to load on the HP.

Pretty sure the laptop is toast, just putting it out there if there's something I'm missing.




You're not on Atlantis anymore, Duncan Idaho.

gzt

gzt
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  #1478006 25-Jan-2016 07:41
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No idea. Probably toast. For fun last step unplug and remove everything removable including WiFi and boot from usb. That bios is annoying because it makes this difficult.

MadEngineer

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  #1481912 30-Jan-2016 18:38
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Good news - I had phoned HP support early on to check on the warranty and to see if they had any tricks to getting it going again. They've called back to say they are providing on site replacement of the motherboard despite being outside of warranty.

 

Great that they both offered support over the phone despite it being outside of warranty and now providing a replacement part worth ~$1000 --- all done on site.





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  #1498531 24-Feb-2016 14:34
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After replacing the motherboard the issue was still there. They also replaced the CPU to no avail.

Issue turned out to be caused by a faulty connector board that sits between the hdd and the motherboard.

That's a whole bunch of parts and labour done on a machine roughly two years out of warranty. They also replaced a failed battery from a son of a workmates laptop - again out of warranty.




You're not on Atlantis anymore, Duncan Idaho.



MadEngineer

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  #1615605 22-Aug-2016 11:15
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*bump*

Another battery replaced ~12 months out of warranty

Best part was hearing the words "it should last a reasonable length of time" from the HP CSR when I confirmed that this was being replaced at no cost.





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