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460 posts

Ultimate Geek
Inactive user

  # 111987 21-Feb-2008 02:35
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Yeah the 4GB size is perfect for a single DVD. Even some room for additional data.

I have decided to skip DSE and called Asus directly. After taking my details, the Asus support guy gave me a reference number & said that the local repairer would call me. He didnt :P So I called back, and the dude on the support line gave me the number of the local NZ repairer.

Apon calling them, I was given a track & trace number and instructed to give it to the courier to pick up. Its in the hands of Asus now. Poor little Weee.

I had a bit of a discussion with the repairer guy on the phone. He said that I cannot have any faulty parts taken from the EEE. They have to keep them for their own refurbishing/business reasons. Now unfortunately the fault is most likely a motherboard fault. The reason this is unfortunate is because the flash drive is soldered on. At least to my understanding.

So bye bye data. Let this be a lesson, kids: Always back up your data. Even on 3 week old laptops with solid-state drives.

460 posts

Ultimate Geek
Inactive user

  # 112596 24-Feb-2008 06:43
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Weee came back!!!
I got him couriered back to me and he arrived on Saturday afternoon.

The box had been damaged though. I saw on the repair sheet 'Replaced RAM. Box damanged when arrived'.

And yes. It was the RAM which had malfunctioned. The motherboard was still good, and thus the soldered on flash drive. All my documents and photos of my scars are on there :) If anyone is curious to see what crashing a motorbike does to you, have a look here (new window).

Horray! Happy ending. Thanks Asus for following through with the warranty.


3628 posts

Uber Geek
+1 received by user: 174


  # 112619 24-Feb-2008 10:39
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Great news!  Looks like ASUS is running a pretty efficient operation:)

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