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576 posts

Ultimate Geek
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  Reply # 1666831 9-Nov-2016 19:37
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You can send it via JB if you'd prefer. It doesn't make too much difference.

 

Given you're seeing the issue at least once a day by all indications I'd still be inclined to put a factory image on it for re-testing, and once we've tested it to re-confirm the issue, if it's still exhibiting on a clean factory image, and provided no evidence of liquid/damage (even if you weren't aware of it) - mainboard replacement would be the next step. Graphics chip on those are part of the board.

 

If you do send it via JB they'll automatically include a copy of the POP anyway which may save you a step if you don't have a copy handy.





Working for Service Plus - www.serviceplus.co.nz

Authorised Service Agent for Apple, BenQ, Sony, and Toshiba - warranty & non-warranty repairs.




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Uber Geek
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  Reply # 1666836 9-Nov-2016 19:47
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Alright, think I'll go through JB. Yeah definitely at least once per day, can see if at least 20 times if I kept turning it on and off.

I'll reset it again, but I definitely know the passeord this time around so that's fine should you need my login details (although shouldn't need my logins?)

I'll take it to JB either tomorrow or Friday I think.


 
 
 
 




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Uber Geek
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  Reply # 1667260 10-Nov-2016 11:28
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Took it back into JB this morning.

Lo and behold, just like last time I took it into JB, screen didn't turn on.

Hopefully it's with you tomorrow Jpwise :)

I reset it again this morning, no account attached to it this time I don't think.



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  Reply # 1667983 11-Nov-2016 13:00
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@JpWise

Hey mate. Looks like the case has been assigned to Rowan. Will you be having a look at it too, or at least give him a run down on everything as you know more history about it all?

Thanks.

Mad Scientist
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  Reply # 1667987 11-Nov-2016 13:06
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Haha thanks to this thread I contacted Dell and they are happy to replace my motherboard!





Swype on iOS is detrimental to accurate typing. Apologies in advance.




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  Reply # 1667988 11-Nov-2016 13:07
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joker97:

Haha thanks to this thread I contacted Dell and they are happy to replace my motherboard!



Lucky!

576 posts

Ultimate Geek
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  Reply # 1668033 11-Nov-2016 13:23
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Finch: @JpWise

Hey mate. Looks like the case has been assigned to Rowan. Will you be having a look at it too, or at least give him a run down on everything as you know more history about it all?

Thanks.

 

Just checked it again. He's diagnosed as an LCD fault and I'm in agreement.  Looks like the driver/mainboard was a red herring.

 

Your unit with it's original LCD is typically 'not' displaying anything now. When a test LCD is fitted, 5/5 no problems. Re-fit your panel - back to no image.

 

 

 

He's already submitted it with Toshiba to request coverage. At this stage I don't expect there'll be any issues, so we can repair and re-test once the new panel arrives.





Working for Service Plus - www.serviceplus.co.nz

Authorised Service Agent for Apple, BenQ, Sony, and Toshiba - warranty & non-warranty repairs.


Mad Scientist
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  Reply # 1668049 11-Nov-2016 13:33
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Finch:
joker97:

 

Haha thanks to this thread I contacted Dell and they are happy to replace my motherboard!

 



Lucky!

 

Well I've been complaining to them since day 1 and I had all the emails to prove it.





Swype on iOS is detrimental to accurate typing. Apologies in advance.




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  Reply # 1668050 11-Nov-2016 13:33
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Sounds good :)

Thanks.

gzt

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  Reply # 1668202 11-Nov-2016 18:11
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Awesome! Would have been pretty funny if an earlier driver fixed it. : ).



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  Reply # 1671394 15-Nov-2016 14:51
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Just got like 5 texts and 5 Emails all saying basically the same thing I think?

From what I can tell, it looks like my display didn't work, but the rest display dis. Then you ordered one from Toshiba and that didn't work either?

One of the texts said I had to reply accept or decline. Do I need to do that or anything else?

576 posts

Ultimate Geek
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  Reply # 1671401 15-Nov-2016 15:02
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Hey @Finch - probably easiest to ring us for queries like this.

 

Replacement panel from Toshiba arrived - doesn't work.  Test panel we've got here, still works without a problem.  So it's most likely a DOA part - doesn't happen often, but does from time to time, and confuses things no end on cases like this. As a result we've re-ordered the panel under DOA policy, and also submitted a request for a mainboard - should it be required.  Any unused parts will be sent back to Toshiba anyway.

 

 

 

Thanks.

 

Jarad.





Working for Service Plus - www.serviceplus.co.nz

Authorised Service Agent for Apple, BenQ, Sony, and Toshiba - warranty & non-warranty repairs.




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  Reply # 1675507 22-Nov-2016 13:26
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@JPWise

Do you still have my Email? I think I lost yours. Email me if you can.

You wouldn't believe it, I got it back from JB this morning, went to turn it on 5 minutes ago and its not working just like before.

I think now you guys have done your best, I should be asking for a replacement at JB now?





576 posts

Ultimate Geek
+1 received by user: 9


  Reply # 1675509 22-Nov-2016 13:28
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Hey Finch, will drop you an email.





Working for Service Plus - www.serviceplus.co.nz

Authorised Service Agent for Apple, BenQ, Sony, and Toshiba - warranty & non-warranty repairs.


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