Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




43 posts

Geek


# 214714 25-May-2017 08:55
Send private message

Hi There.  I have a laptop which is about to be looked at under an insurance claim.  I have been told that it is likely it will be replaced (as the keyboard and mouse keys have issues, as well as other issues).  So my question is, what do I need to do to it before it is sent off for repair or possible replacement.  (I am a newbie, so please feel free to spell it out quite clearly lol).  I use the laptop for work, so it is essential that my clients information not end up somewhere it shouldn't, and of course my own information.  I use Google Drive to sync and store all my documents (including downloads) and only use gmail online, so no email program to worry about.  What else should I be looking to move/delete and or settings should I be looking at keeping information on before I send it away, bearing in mind I may never see it again, but that it may also come back to me if they can repair it cost effectively?

 

Any comments/hints/help would be much appreciated.  Thanks in advance :)

 

 

 

 


Create new topic
15353 posts

Uber Geek

Trusted
Subscriber

  # 1787923 25-May-2017 09:02
One person supports this post
Send private message

1. Do a full backup. Better yet, do two full backups using different techniques. First could be copy all your data, second could be a full disk image using macrium reflect free or similar.

 

2. Reset the operating system to stock.

 

3. Wipe the free space with something like eraser.




43 posts

Geek


  # 1787927 25-May-2017 09:08
Send private message

 PS - Feel free to post a link to the relevant info if that's easiest.  Cheers!  laughing


 
 
 
 




43 posts

Geek


  # 1787939 25-May-2017 09:26
Send private message

(Running windows 7)


Lock him up!
10860 posts

Uber Geek

Lifetime subscriber

  # 1787997 25-May-2017 10:09
Send private message

See above. Do a full backup. Macrium Reflect is not difficult to use though the interface may look intimidating to a beginner. Maybe you can find step by step instructions on-line. The drive needs to be wiped as above. simply deleting files is not enough. If you are running Windows 7 maybe the laptop has a DVD drive. If you have the installation DVD, do a fresh reinstall of the operating system. You can restore your files from Macrium after you get the computer back.

 

 

 

 





I don't think there is ever a bad time to talk about how absurd war is, how old men make decisions and young people die. - George Clooney
 


1935 posts

Uber Geek


  # 1788171 25-May-2017 15:35
One person supports this post
Send private message

JoJo2:

 

I use the laptop for work, so it is essential that my clients information not end up somewhere it shouldn't, and of course my own information.

 

 

If its really that important, either remove the Hard Drive or wipe it . If wipe it must be a SECURE ERASE .
Thats it. they are the 2 options.
If not , then then you take the chance when the HD/laptop gets sent to god knows where .

 

"Essential " so dont take the chance.
If insurance right off, then the insurance company will sell it to god knows who . You loose control over what happens to it.

 


Also , in the future, when this is resolved ..
seriously consider what will happen to your clients info if your laptop gets stolen/lost. Look at some sort of encryption, otherwise anyone can just read and
copy all that data off (if stolen, lost, misplaced)

 

 

 

 


Create new topic



Twitter and LinkedIn »



Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Microsoft Translator understands te reo Māori
Posted 22-Nov-2019 08:46


Chorus to launch Hyperfibre service
Posted 18-Nov-2019 15:00


Microsoft launches first Experience Center worldwide for Asia Pacific in Singapore
Posted 13-Nov-2019 13:08


Disney+ comes to LG Smart TVs
Posted 13-Nov-2019 12:55


Spark launches new wireless broadband "Unplan Metro"
Posted 11-Nov-2019 08:19


Malwarebytes overhauls flagship product with new UI, faster engine and lighter footprint
Posted 6-Nov-2019 11:48


CarbonClick launches into Digital Marketplaces
Posted 6-Nov-2019 11:42


Kordia offers Microsoft Azure Peering Service
Posted 6-Nov-2019 11:41


Spark 5G live on Auckland Harbour for Emirates Team New Zealand
Posted 4-Nov-2019 17:30


BNZ and Vodafone partner to boost NZ Tech for SME
Posted 31-Oct-2019 17:14


Nokia 7.2 available in New Zealand
Posted 31-Oct-2019 16:24


2talk launches Microsoft Teams Direct Routing product
Posted 29-Oct-2019 10:35


New Breast Cancer Foundation app puts power in Kiwi women's hands
Posted 25-Oct-2019 16:13


OPPO Reno2 Series lands, alongside hybrid noise-cancelling Wireless Headphones
Posted 24-Oct-2019 15:32


Waikato Data Scientists awarded $13 million from the Government
Posted 24-Oct-2019 15:27



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.