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461 posts

Ultimate Geek

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# 216589 4-Jul-2017 13:34
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I purchased a Surface Pro 4 in March this year, and the drive gave out on me on the 23rd of June. It wouldn't see the SSD at all, and I was unable to perform a recovery. On the 24th, I took it back to Warehouse Stationary for repair/replacement. They stated they needed to send it in, which is fine and what I expected, and it should be about a week. I've not heard anything back yet (I know it's only been 10 days but I use it as my daily computer). I'm just wondering if I should be stopping in and asking them about it, or if I should leave it another few days? Does anyone have experience with their repairs? 

 

I've done a search to see how long it should take, but haven't found anything online. I have a really hard time hearing over the phone, otherwise I would have called them. Stopping in is easier, but it's about 30 minutes from me each way, so I don't want to do it if I should just be waiting longer. Any suggestions or experiences would be greatly appreciated. Cheers. 


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151 posts

Master Geek


  # 1812640 4-Jul-2017 15:24
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Warehouse Stationery does not have it own service department, unlike PB Tech for example. However, 10 days is long enough for an assessment. Suggest calling them to ask for an update instead of dropping by. No point in wasting petrol ...


gzt

10953 posts

Uber Geek


  # 1812967 4-Jul-2017 22:51
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I've never had anything repaired but in relation to the printing service the contact was very good.

I'd give the contact form a go:

https://www.warehousestationery.co.nz/content/contact-us.html

 
 
 
 


4698 posts

Uber Geek


  # 1812973 4-Jul-2017 23:22
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I had a Compaq laptop I bought from them repaired twice in 2009. In the end they got sick of repairing it, so just replaced it outright. As mine was end-of-life I got a brand new HP (Compaq had gone by this point).


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Uber Geek

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  # 1812992 5-Jul-2017 01:24
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While you're well with in your rights to go back to who supplied the Laptop. In future you may find it's quicker to just go straight to the manufacturer. 




461 posts

Ultimate Geek

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  # 1813014 5-Jul-2017 07:11
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Thanks guys, I'll submit a question about it via their form on the site. 

 

@lxsw20 I didn't return it to Microsoft as it would have taken a lot longer, and I would have had to pay for shipping. 


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Uber Geek

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  # 1813016 5-Jul-2017 07:19
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It's yet to be seen if it will take longer, it wouldn't surprise me if they just return it to MS themselves. Thats certainly what happens with HP gear.


996 posts

Ultimate Geek


  # 1817486 9-Jul-2017 21:16
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Just a thought with computer repair. I have a lot of stuff on my computers that I would not want anyone to have access to. Mostly confidential data from organisations that I work for. If my  computer stopped working because of HD failure  I think I would just  replace the drive and do a restore. maybe I should encrypt the whole drive but that seems a pain. Any one have thoughts on how to protect your data if something fails and you need to send it away for repair. 





Nokia 7 Plus
Nexus 6P 32Gb
Nexus 6 Phone
Nexus 5 Phone
Nexus 7 2013 Tablet
Samsung TAB A 8"
Samsung TAB A 10"

 

& many Windows laptops, Desktops etc

 

 

 


 
 
 
 


22635 posts

Uber Geek

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  # 1817500 9-Jul-2017 21:35
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Well you should be bitlockering it at a minimum anyway if you have confidential stuff on it.

 

I am content with that for now based on what I have been told by people about it. Pain for me on my desktop since it doesnt have the TPM thingie to let me boot without leaving a USB stick in it with the keys on it.





Richard rich.ms

1516 posts

Uber Geek

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  # 1817518 9-Jul-2017 22:26
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A little bit off topic but I have a surface pro as well and I just wonder why the hell make it completely sealed where the ssd cannot be swapped out. Seems like you are opening yourself up to problems sealing everything up. 





Ding Ding Ding Ding Ding : Ice cream man , Ice cream man


996 posts

Ultimate Geek


  # 1817521 9-Jul-2017 22:38
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Users that do encrypt what is the best practice. Keep an unencrypted backup? Also can you still backup the device so that a restore will allow restore of the unencrypted data or does the encryption stop a clean backup? just trying to get head around it.

 

richms:

 

Well you should be bitlockering it at a minimum anyway if you have confidential stuff on it.

 

I am content with that for now based on what I have been told by people about it. Pain for me on my desktop since it doesnt have the TPM thingie to let me boot without leaving a USB stick in it with the keys on it.

 





Nokia 7 Plus
Nexus 6P 32Gb
Nexus 6 Phone
Nexus 5 Phone
Nexus 7 2013 Tablet
Samsung TAB A 8"
Samsung TAB A 10"

 

& many Windows laptops, Desktops etc

 

 

 


22635 posts

Uber Geek

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  # 1817523 9-Jul-2017 22:45
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Whole OS drive bitlockered, need USB drive with the key to boot up. Mine is in a way it would probably stay behind if the desktop PC was stolen.

 

Once booted any backup apps work as normal, so get the encryption that crashplan does to the cloud and the other PCs stuff is encrypted when they back up to this one, ontop of the bitlocker stuff.

 

Sure, there is a small performance hit but any decent computer will still be fast enough, and I dont think I can notice any difference between a ssd raid that benchmarked at 1300 MB/s or 750 MB/s when the CPU is under craploads of load.





Richard rich.ms

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