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Topic # 226229 26-Dec-2017 20:11
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Hey all,

 

Got a gigabyte Sabre 15 with a 1060 3GB and I have a stuck pixel or dead. What ever. i am not a believer of stuck pixels. If its dead its dead.
I got it from PB Tech and I am not too sure what their policy is on dead pixels. I can't say if it came like this or not as I only just noticed it but the laptop has been used for under 10 hours all up so far so I think it just took time to notice it. Only appears on black backgrounds or red so i can tell the red part of the pixel is not functioning.

What should I do. I am too OCD to live with it and I spent $2200 on a darn laptop so I expect it to be perfect. 
@NikT, Thoughts? 

 


Cheers


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  Reply # 1925509 26-Dec-2017 20:17
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Oh dear, most laptops have a dead pixel policy which is stated as normal operation! I hope you can return it otherwise you're stuck with it!




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  Reply # 1925519 26-Dec-2017 20:31
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Batman:

 

Oh dear, most laptops have a dead pixel policy which is stated as normal operation! I hope you can return it otherwise you're stuck with it!

 

 

 

 

Yeah I thought that would be the case and google supports your comments. I'll like to see if I can swap it for another. Not satisfactory having such occur regardless of manufacture policy.

 

 

 

 

 

GIGABYTE do not provide ZERO BRIGHT DOT FREE guaranty service for all Notebook and Netbook

 

Definition of bright dot/ black dot:
Bright dot defects appear as pixels that are always lit or “ON”. Black dot defects appear as pixels that are always dark or “OFF”, or in abnormal color.

 

Defects below found in first 30 days of the end user purchasing, panel can be replaced once in the service center nearby. Nevertheless, claimer needs to provide the invoice to prove it within first 30 days.

 

Bright dot: more than 3 dots
Black dot: more than 4 dots
Total bright and black dots : more than 5 dots (In any place)

 

Notice: Any claim case, if over our guaranty period, will only treat as regular RMA process. The service only focus on functional repair. The guarantee will not be offer for LCD replacement neither.


 
 
 
 


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  Reply # 1925522 26-Dec-2017 20:41
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Drop a line through to the Service team here




Product Manager @ PB Tech

https://pbtech.co.nz/smartphones


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  Reply # 1925524 26-Dec-2017 20:50
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The Consumer Guarantees Act is deliberately vague on this. However it does ascertain goods must be of an "acceptable quality". 

 

Now 'acceptable' is a broad term, it's changable upon circumstances: 

 

  • A 70 year old with failing eyesight may find a dead pixel perfectly acceptable.
  • A sprite young gentleman of 15 with excellent eyesight will not find it acceptable.

It's also changable upon price paid for goods:

 

  • You may accept a missing screw from a $15 kitset.
  • You would not accept a missing screw from a $50 kitset.

With that in mind, having paid what I classify as a large amount for a premium product I would expect the goods to be nothing short of excellent quality, anything less would not be acceptable.

 

And the defect is especially not acceptable for a younger person with excellent eyesight.

 

Just my 2c.

 

 




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  Reply # 1925527 26-Dec-2017 20:54
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NikT: Drop a line through to the Service team here

 

 

 

Hey NikT,

 

I put through a RMA request with them there thank you!! I will wait 1-2 business days for a response (I don't expect anything before new years however) and will go from there.
Hope it all works out :)

Cheers




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  Reply # 1925530 26-Dec-2017 20:57
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tehgerbil:

 

The Consumer Guarantees Act is deliberately vague on this. However it does ascertain goods must be of an "acceptable quality". 

 

Now 'acceptable' is a broad term, it's changable upon circumstances: 

 

  • A 70 year old with failing eyesight may find a dead pixel perfectly acceptable.
  • A sprite young gentleman of 15 with excellent eyesight will not find it acceptable.

It's also changable upon price paid for goods:

 

  • You may accept a missing screw from a $15 kitset.
  • You would not accept a missing screw from a $50 kitset.

With that in mind, having paid what I classify as a large amount for a premium product I would expect the goods to be nothing short of excellent quality, anything less would not be acceptable.

 

And the defect is especially not acceptable for a younger person with excellent eyesight.

 

Just my 2c.

 

 

 

 

 

 

I agree with you there, If I had of known this device came with a dead pixel I would not have purchased it and do not think it is acceptable quality for a premium product. 
On that basis that it does affect me I feel it should be replaced with a new laptop or one of similar spec/price.



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  Reply # 1925557 27-Dec-2017 00:28
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Give this a go.
Be interesting to see if it can fix it.

http://www.jscreenfix.com/






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  Reply # 1925559 27-Dec-2017 01:21
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CYaBro: Give this a go.
Be interesting to see if it can fix it.

http://www.jscreenfix.com/


Heya. I gave that a go before posting here without any luck. Left it for twenty minutes and no luck. Had previous panels with dead pixels and tried similar methods to no avail.
I have not tried any of the physical tricks. I doubt they would ever do anything but damage the panel :)
Should I leave it for longer?

Cheers

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  Reply # 1925563 27-Dec-2017 06:27
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No lawyer here but I hope you get a new one and I think you should. Seems to me that's a defect you shouldn't have to put up with especially at that price!

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  Reply # 1925582 27-Dec-2017 08:31
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Not a lawyer. The CGA requires goods to be of acceptable quality and prescibes that acceptable quality is ......

Do what they are made to do.
Are acceptable in appearance and finish.
Are free from minor defects.
Are safe and durable.

I would return it stating this.




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  Reply # 1925585 27-Dec-2017 08:52
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Looks like NikT and PBTech will do their best for you ... give them a fair go first wink

 

 




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  Reply # 1925662 27-Dec-2017 11:28
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Rickles:

 

Looks like NikT and PBTech will do their best for you ... give them a fair go first wink

 

 

 



I definitely will be giving them a fair go. I have spent 1000's of dollars there with no complaints and redirected all of my friends purchases for the likes of consoles and computers through them. I would consider myself a valued consumer. Never had a RMA with them before


 

 


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  Reply # 1925663 27-Dec-2017 11:36
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Coil ... excellent. You could always also pop into their store and do the RMA etc at the counter.

 

Like you, I've found them to be very helpful (had to swap out one brand of RAM module, that would not work in my laptop, for another).


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  Reply # 1925669 27-Dec-2017 11:45
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People can argue the toss about the CGA until the cows come home but the retailer/manufacturer concerned should just grow a pair, take this back and provide the OP with a new one or a refund. Go for that option first -- if that fails (PB from my experience does not have the best customer service -- I would never buy anything expensive from them), come back and I am happy to look at this more deeply from a legal POV.

 

 

 

 




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  Reply # 1925890 27-Dec-2017 23:30
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Rickles:

 

Coil ... excellent. You could always also pop into their store and do the RMA etc at the counter.

 

Like you, I've found them to be very helpful (had to swap out one brand of RAM module, that would not work in my laptop, for another).

 

 

 

 

I much would rather have written communication than be pushed into a corner that I may not be as well educated in verbally then be out of luck.

 

On the topic however:

 


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