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290 posts

Ultimate Geek
+1 received by user: 26


Topic # 245260 26-Jan-2019 11:58
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Our local school has had three generations of HP Chromebooks, all have been susceptible to partial keyboard failures. The chiclet style keyboard is a hassle for serviceabilty and the official part is the entire top plate which seems excessive/wasteful/expensive - especially with kids as target users. Has anyone had experience with Chromebooks that you consider especially rugged and also easy/cheap to service commonly damaged parts?

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5076 posts

Uber Geek
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Microsoft

  Reply # 2167856 26-Jan-2019 13:07
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Wouldn't you just make a warranty problem the retailers issue thru the Consumer Guarantees Act?




290 posts

Ultimate Geek
+1 received by user: 26


  Reply # 2167927 26-Jan-2019 13:19
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Being school owned, I don't think the CGA would apply? And even under the CGA, they mostly survive the first year of the standard warranty and I doubt you could really make the case that a high wear item like a keyboard being used by kids would be not expected to fail. Treating them as a consumable item would be OK by me if it was a more reasonable procedure and cost for replacements.

 
 
 
 




290 posts

Ultimate Geek
+1 received by user: 26


  Reply # 2167933 26-Jan-2019 13:33
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Looking around at similar issues with HP Chromebooks, it seems like some that aren't physically damaged might be able to be fixed up with some strain/pressure relief for the ribbon cable. Will check a few of those out when I can.

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