Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


View this topic in a long page with up to 500 replies per page Create new topic
1 | 2 
754 posts

Ultimate Geek
+1 received by user: 189


  Reply # 2205434 27-Mar-2019 00:59
Send private message quote this post

shk292:

 

A shame PB tech didn't just sell you a USB audio sound card, they sell quite a nice one for $38 https://www.pbtech.co.nz/product/AUDCRE0163/Creative-Sound-Blaster-Play-3-External-Sound-Card

 

 

 

 

 

 

Would laptop speakers work with a USB soundcard? and $38? OP would probably be fine with one for ~$5 on TradeMe.

 

 

 

Surely they tested a different/the windows default audio driver too? 


1704 posts

Uber Geek
+1 received by user: 410


  Reply # 2205544 27-Mar-2019 11:22
Send private message quote this post

"laptop as its about 7 years old"

 

lower your expectations.
They are doing the best they can, with OLD no longer supported hardware .
Its PB who will be taking the risk on sourcing used replacement parts , dont expect miracles.

 

 


 
 
 
 




73 posts

Master Geek
+1 received by user: 7


  Reply # 2205547 27-Mar-2019 11:28
Send private message quote this post

1101:

 

"laptop as its about 7 years old"

 

lower your expectations.
They are doing the best they can, with OLD no longer supported hardware .
Its PB who will be taking the risk on sourcing used replacement parts , dont expect miracles.

 

 

 

 

 

 

My laptop was sent to Auckland and sent back to chch saying they cant fix the mother board, it has taken the customer (me) to suggested the replace rather than repair the motherboard to which they have said is possible but they will send it to Auckland again after it has already been there. Not to mention they kept lowering the price from $400 down to $200, makes me think the $400 was a rip off. 

You suggesting me to lower expectations suggests this level of service is acceptable for you? I think most customers would prefer the fair and honest price straight away.


14650 posts

Uber Geek
+1 received by user: 2725

Trusted
Subscriber

  Reply # 2205549 27-Mar-2019 11:33
One person supports this post
Send private message quote this post

The amount of time they've likely spent on this already has probably cost them hundreds of dollars of labor already, with no revenue. They'll probably lose money no matter what they do at this point, it's a no win situation for them. They should probably just give it back and say "sorry we can't help".

 

I think your expectations are too high. Their service hasn't been great, and it's been slow, but I think they're doing you a favor by even looking at it.

 

Suggest you either accept the fault or buy another laptop. They don't last forever, 3 years is a pretty good lifespan, 7 years is great.


545 posts

Ultimate Geek
+1 received by user: 292


  Reply # 2205552 27-Mar-2019 11:36
Send private message quote this post

Just buy a bluetooth speaker.


1704 posts

Uber Geek
+1 received by user: 410


  Reply # 2205559 27-Mar-2019 11:44
Send private message quote this post

David321:

 

My laptop was sent to Auckland and sent back to chch saying they cant fix the mother board, it has taken the customer (me) to suggested the replace rather than repair the motherboard to which they have said is possible but they will send it to Auckland again after it has already been there. Not to mention they kept lowering the price from $400 down to $200, makes me think the $400 was a rip off. 

You suggesting me to lower expectations suggests this level of service is acceptable for you? I think most customers would prefer the fair and honest price straight away.

 

 

The varying costs :perhaps they are trying to at least make some money on the repair . They need to factor in possible issues with used mb's
Sometimes techs price repairs really high just to put the customer off, as its just not worth the time & effort involved .

 

What they should have done is sell you one of their ex lease laptops instead.
Offering to source a replacement MB was a mistake ,on something that old . I bet  thats why they didnt at first offer it.

 

Have you ever tried to trace the cause intermittent faults . Any idea just how long that can take .
They are doing the best they can, with OLD no longer supported hardware .
Its PB who will be taking the risk on sourcing used replacement parts ,to help you out . I'd bet they would rather not
have to deal with this .
They know that if they source a used mb from overseas, you could then just cancell the job , or not bother to pickup & pay when done. It happens

 

 


381 posts

Ultimate Geek
+1 received by user: 136


  Reply # 2205573 27-Mar-2019 11:46
Send private message quote this post

David321:

 

You suggesting me to lower expectations suggests this level of service is acceptable for you? I think most customers would prefer the fair and honest price straight away.

 

 

He's saying to have the right expectations going in. The service is not acceptable sure, but as others have pointed out hoping that you could get repair/replacement on a 7 year old laptop for a minor fault at pbtech was going to be a long shot at best.

 

 

Sound cards on a laptop are likely to be soldered on and not a separate card. This means that if there is a fault somewhere PBtech would pretty much replace the entire motherboard, which on a 7 year device (or older depending on manufacture/release date) not even the manufacturer would take back as it would be a end of life product. The fair and honest price would have been to refuse to service it.

2 posts

Wannabe Geek
+1 received by user: 1


  Reply # 2205574 27-Mar-2019 11:47
One person supports this post
Send private message quote this post

If i were you, i don't even bother repairing this laptop.




73 posts

Master Geek
+1 received by user: 7


  Reply # 2205603 27-Mar-2019 12:40
Send private message quote this post

Yeah I figured they were just trying to make some money back with the original quote of $400, but then I was thinking would it really be the techs who try to recover lost money on looking at my laptop? I think it would be more likely they just quote based on estimated hours of labour and parts cost? but then the fact he kept lowering the price (three times) suggests they wanted to do the replacement rather than he me flat our refuse the repair and just pay my $65 inspection fee.

 

They have told me its a NEW motherboard, and I have seen new motherboards for this laptop on aliexpress so think sourcing new ones should still be possible, I am not sure why did not ask me if I wanted a new one fitted while it was still in Auckland before they cancelled the job and sent it back though.

 

The new laptop I would like which meets my minimum requirements is $1568 so I figure its best to take a chance at a cost of $200 (considering I would have to pay $65 anyway), and have this laptop for another year or so (maybe even longer as it would be a new motherboard and I also have a new SSD to put in it).

 

Bit gutted I have to wait another three weeks but that is just the way it is I guess. 


xpd

Chief Trash Bandit
9440 posts

Uber Geek
+1 received by user: 1569

Mod Emeritus
Trusted
Lifetime subscriber

  Reply # 2205668 27-Mar-2019 13:55
Send private message quote this post

trig42:

 

Sounds really weird.

 

IMO, there is no way they have a new motherboard for your laptop, certainly not for $200.

 

 

Surprising what people have kicking around their storage units..... still the occasional story pops up online of unopened Amigas being found in the back of stores etc ;) But then sold for a small fortune... so a 7 year old laptop board would probably have a larger premium on it.

 

On the other hand tho, if they were going to bin it and someones asked for one last second, then money is money... :)

 

 





XPD / Gavin / DemiseNZ

 

Server : i3-3240 @ 3.40GHz  16GB RAM  Win 10 Pro    Workstation : i5-3570K @ 3.40GHz  16GB RAM  RX580 4GB Win 10 Pro    Console : Xbox One

 

https://www.xpd.co.nz - Games, geeks, and more.     Now on BigPipe 100/100 and 2Talk


516 posts

Ultimate Geek
+1 received by user: 62

Trusted

  Reply # 2205677 27-Mar-2019 14:12
Send private message quote this post

I have had great repairs via PBtech in Chch and overall found them great to deal with. But then I do send a lot of people and business their way and they know me now. It can depend on who you get as my Mums pc one person was awesome when dropped it in and was able to show the issue and later another got stuck and said it was fine and to come to collect (went back to person 1 and no it wasn't just a very tricky bug). Like others I think they are trying rather than have an unhappy customer to drop the price to something you will sign off on, that will hopefully fix the issue (and who knows it just might not) and move it out of the branch and back to you. 7 years old I too would just live with its quirks and tell it how good it is lasting so long.

 

 

 

 




73 posts

Master Geek
+1 received by user: 7


  Reply # 2205693 27-Mar-2019 14:41
Send private message quote this post

Yeah the thing is the laptop still runs great, it can get a little slow at times but I'm am hoping the 500gb ssd I got for it will speed it up significantly, the thing is when your sound works intermittently it is very frustrating epically when it's the only thing wrong with the laptop, which is why I have decided to spend the extra $130 on top of the inpection fee to have it fixed.

1 | 2 
View this topic in a long page with up to 500 replies per page Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

NZ and France seek to end use of social media for acts of terrorism
Posted 24-Apr-2019 12:13


Intel introduces the 9th Gen Intel Core mobile processors
Posted 24-Apr-2019 12:03


Spark partners with OPPO to bring new AX5s smartphone to New Zealand
Posted 24-Apr-2019 09:54


Orcon announces new always-on internet service for Small Business
Posted 18-Apr-2019 10:19


Spark Sport prices for Rugby World Cup 2019 announced
Posted 16-Apr-2019 07:58


2degrees launches new unlimited mobile plan
Posted 15-Apr-2019 09:35


Redgate brings together major industry speakers for SQL in the City Summits
Posted 13-Apr-2019 12:35


Exported honey authenticated on Blockchain
Posted 10-Apr-2019 21:19


HPE and Nutanix partner to deliver hybrid cloud as a service
Posted 10-Apr-2019 21:12


Southern Cross and ASN sign contract for Southern Cross NEXT
Posted 10-Apr-2019 21:09


Data security top New Zealand consumer priority when choosing a bank
Posted 10-Apr-2019 21:07


Samsung announces first 8K screens to hit New Zealand
Posted 10-Apr-2019 21:03


New cyber-protection and insurance product for businesses launched in APAC
Posted 10-Apr-2019 20:59


Kiwis ensure streaming is never interrupted by opting for uncapped broadband plans
Posted 7-Apr-2019 09:05


DHL Express introduces new MyDHL+ online portal to make shipping easier
Posted 7-Apr-2019 08:51



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.