Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




2 posts

Wannabe Geek


# 261498 30-Nov-2019 17:34
Send private message quote this post

Hi everyone.

 

A few days ago I ordered a new Macbook Pro online from Noel Leeming that arrived on Thursday. I managed to set everything up but within 15 minutes it had gone completely dead (despite having battery) and I couldn't get it to start up again. I took it in to my local store today to see what they could do and I was told very vaguely that because it was bought online the process was 'different' and that it would have to be sent back to Apple for them to look at. Reluctantly I handed it over but now I just feel like this was a mistake. 

 

I've been trying to read up on the Consumer Guarantee Act and I'm worried that I should've just refused the product straight away. Paying over $2000 for a laptop only for it to work for 15 minutes and then having to accept a repaired one seems unfair to me. 

 

Where do I stand here? Do I have any right to refuse the repaired laptop even if it's only a minor fault? 

 

Any help or advice would be appreciated! 

 

Thanks. 

 

 


Create new topic
9090 posts

Uber Geek

Lifetime subscriber

  # 2363666 30-Nov-2019 18:11
Send private message quote this post

If it's a fairly minor problem, the supplier can choose whether to have the goods repaired or replace them. If the problem is substantial, you can refuse a repair and request a replacement or a refund.

 

it will need looked at to determine what the fault is. then if major you can refuse it and request a new item or a refund


 
 
 
 


304 posts

Ultimate Geek


  # 2363669 30-Nov-2019 18:16
Send private message quote this post

NL are right in this case - they need to do it this way.


485 posts

Ultimate Geek


  # 2363670 30-Nov-2019 18:18
One person supports this post
Send private message quote this post

Noel Leemings return policy says you can return within 14 days for refund or exchange.

https://www.noelleeming.co.nz/help/returns-and-exchanges/return-online-purchased-product.html

304 posts

Ultimate Geek


  # 2363672 30-Nov-2019 18:26
Send private message quote this post

kiwiharry: Noel Leemings return policy says you can return within 14 days for refund or exchange.

https://www.noelleeming.co.nz/help/returns-and-exchanges/return-online-purchased-product.html

 

 

 

Yes good point but first they need the supplier to establish that its faulty and the fault was not caused by the owner.


9090 posts

Uber Geek

Lifetime subscriber

  # 2363674 30-Nov-2019 18:31
Send private message quote this post

sqishy:

 

kiwiharry: Noel Leemings return policy says you can return within 14 days for refund or exchange.

https://www.noelleeming.co.nz/help/returns-and-exchanges/return-online-purchased-product.html

 

 

 

Yes good point but first they need the supplier to establish that its faulty and the fault was not caused by the owner.

 

 

From the above

 

"The item must be returned in its original condition"

 

faulty is not original condition.

 

i imagine the above is more for buyers remorse purchases.


485 posts

Ultimate Geek


  # 2363688 30-Nov-2019 19:35
Send private message quote this post

But further down on the page is also this:

Products below are excluded from this guarantee, except where they are faulty.

So on face value I read that as meaning faulty goods are also covered by this policy.

 
 
 
 


9090 posts

Uber Geek

Lifetime subscriber

  # 2363692 30-Nov-2019 20:28
Send private message quote this post

kiwiharry: But further down on the page is also this:

Products below are excluded from this guarantee, except where they are faulty.

So on face value I read that as meaning faulty goods are also covered by this policy.

 

but the OP's item is none of those...

 

those things are listed separate because they have a hygiene problem when returned or you can copy the item.


491 posts

Ultimate Geek


  # 2363743 30-Nov-2019 23:17
9 people support this post
Send private message quote this post

sounds to me like its a DOA case and should be replaced straight away, not sent for repair or assessment.


13735 posts

Uber Geek

Trusted
Lifetime subscriber

  # 2363752 1-Dec-2019 00:25
3 people support this post
Send private message quote this post

Personally, I'd have just rung Apple.

All new Macs come with phone support. From competent people.

They may well have fixed it for you over the phone.





112 posts

Master Geek


  # 2363857 1-Dec-2019 10:26
Send private message quote this post

A multi-thousand dollar laptop dying within 15 minutes of usage is "a minor problem" according to some people? You absolutely need to go back to Noel Leeming and get them to do the right thing (replace it). However, you may have a better experience with Apple directly. In my experience they use the "online" excuse to disclaim / transfer liability to the manufacturer / online team.


9090 posts

Uber Geek

Lifetime subscriber

  # 2363901 1-Dec-2019 11:39
One person supports this post
Send private message quote this post

@boosacnoodle:

 

A multi-thousand dollar laptop dying within 15 minutes of usage is "a minor problem" according to some people? You absolutely need to go back to Noel Leeming and get them to do the right thing (replace it). However, you may have a better experience with Apple directly. In my experience they use the "online" excuse to disclaim / transfer liability to the manufacturer / online team.

 

 

don't bring emotion into this, its a major or minor FAULT. it could be something simple like a loose connector inside it, constituting a minor fault, or it could be something like a blown motherboard constituting a major fault.

 

its got nothing to so with what people think, its to do with whats wrong with the item.


726 posts

Ultimate Geek


  # 2365259 3-Dec-2019 07:09
One person supports this post
Send private message quote this post

sqishy:

 

NL are right in this case - they need to do it this way.

 

 

The CGA is between the Retailer and the buyer. It is for the retailer to put right, not for Apple to look at.

 

 

 

In this case, it sounds like it is a major fault - that is it is substantially unfit for purpose. This should be easy for a Noel Leeming employee to find out - just ask them to turn it on. If it works it works. If it doesnt then its substantially unfit. So an immediate replacement or cash back would apply.

 

 

 

If the laptop did turn on but was a bit flakey then arguably a repair may be an option in which case it could be sent back to a repairer like Apple. If this is teh case it has to be fixed in a "reasonable time" so what is "reasonable" - a couple of weeks?


485 posts

Ultimate Geek


  # 2372204 11-Dec-2019 09:55
Send private message quote this post

@iona1x Any update on this?




2 posts

Wannabe Geek


  # 2374310 12-Dec-2019 15:40
Send private message quote this post

Hey.
Sorry for not updating!

Noel Leeming called a few days ago to let me know that the laptop will be replaced with a brand new one.

I'm not exactly sure what was wrong but I'll be picking it up at the weekend and will find out then.

It all worked out way better than expected - I thought it was going to be a huge headache to deal with.

Thank you for all the advice!

Create new topic



Twitter and LinkedIn »



Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Netflix releases 21 Studio Ghibli works
Posted 22-Jan-2020 11:42


Vodafone integrates eSIM into device and wearable roadmap
Posted 17-Jan-2020 09:45


Do you need this camera app? Group investigates privacy implications
Posted 16-Jan-2020 03:30


JBL launches headphones range designed for gaming
Posted 13-Jan-2020 09:59


Withings introduces ScanWatch wearable combining ECG and sleep apnea detection
Posted 9-Jan-2020 18:34


NZ Police releases public app
Posted 8-Jan-2020 11:43


Suunto 7 combine sports and smart features on new smartwatch generation
Posted 7-Jan-2020 16:06


Intel brings innovation with technology spanning the cloud, network, edge and PC
Posted 7-Jan-2020 15:54


AMD announces high performance desktop and ultrathin laptop processors
Posted 7-Jan-2020 15:42


AMD unveils four new desktop and mobile GPUs including AMD Radeon RX 5600
Posted 7-Jan-2020 15:32


Consolidation in video streaming market with Spark selling Lightbox to Sky
Posted 19-Dec-2019 09:09


Intel introduces cryogenic control chip to enable quantum computers
Posted 10-Dec-2019 21:32


Vodafone 5G service live in four cities
Posted 10-Dec-2019 08:30


Samsung Galaxy Fold now available in New Zealand
Posted 6-Dec-2019 00:01


NZ company oDocs awarded US$ 100,000 Dubai World Expo grant
Posted 5-Dec-2019 16:00



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.