Playing AOE2 causes me to lose internet connection (Sometimes)

Forums › Laptops and mobile computers › Playing AOE2 causes me to lose internet connection (Sometimes)

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SpartanVXL

1258 posts

Uber Geek

#3136106 28-Sep-2023 19:56

The reason people are asking you to use ethernet, that realtek gigabit in device manager should be a physical port for you to try use.

Did you try the solution mentioned in the first post of that Asus thread? It mentions using a particular driver version and changing mode from 802.11ac to ax.

Quic Broadband

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Finch

2847 posts

Uber Geek

#3136110 28-Sep-2023 20:09

SpartanVXL: The reason people are asking you to use ethernet, that realtek gigabit in device manager should be a physical port for you to try use.

Did you try the solution mentioned in the first post of that Asus thread? It mentions using a particular driver version and changing mode from 802.11ac to ax.

I don't have an ethernet Port on my laptop, unless I need to try one of those USB Wifi Adapter Dongle thingies?

I haven't tried the solution in the Asus thread yet, I'm worried something wont be compatible and will completely screw up my laptop lol. Is it safe to mix and match between brands?

I did however just do a rollback on the MediaTek MT7921 driver, will see if that changes things or not. I think this is a good idea?

rscole86

4957 posts

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#3136116 28-Sep-2023 20:25

Are you sure it doesn't have ethernet?

Between the HDMI and power ports, or the USB A and USB C ports. It looks like it's partially covered, but has the icon with 3 or 5 boxes joined by a central line.

Otherwise, did it come with a USB to Ethernet adaptor?

Finch

2847 posts

Uber Geek

#3136136 28-Sep-2023 21:37

rscole86: Are you sure it doesn't have ethernet?

Between the HDMI and power ports, or the USB A and USB C ports. It looks like it's partially covered, but has the icon with 3 or 5 boxes joined by a central line.

Otherwise, did it come with a USB to Ethernet adaptor?

Thanks! Turns out I do have one then, it’s certainly covered up, quite tight and feels like the cover shouldn’t be coming off. But yes 5 boxes joined by a Vertical line.

I will try playing later tonight l, I haven’t tried since I rolled back the driver. If that doesn’t work I’ll go back to another option.

Finch

2847 posts

Uber Geek

#3136165 28-Sep-2023 23:16

Ok, so played a game just before, within the first few minutes same thing happened. I then did something I haven't done before, went into settings and turned wifi off then instantly back on, and could browse Chrome. Next time I lose connection in game, I may tab out and do the same and see if connection comes back, however I'm hoping there can be a permanent fix instead.

So it doesn't get lost in translation, here's what I've tried so far

Updating the Wireless Driver via Device Manager
Doing Windows Update
Uninstalling and reinstalling the game
Updating Graphics card via Nvidia GeForce Experience
Rolling back the Wireless Driver

Potential fixes to try tomorrow

Try via Ethernet (However the problem doesn't appear every time, just most of the time so this may work, but perhaps it may work only tomorrow)
Asus Forum potential fix seen Here
Go into Event Viewer to perhaps narrow down the problem?
Microsoft Forum may also have a potential fix seen Here (Jeremyb on the 14th June)
Buy a new Wireless card

All in all, it seems like this particular Wireless Card has major problems. And again, I ONLY lose connection when playing this game (It may happen with other games, but this is the only game I play, might be a problem with my Laptop connecting to Steam servers? Who knows)

Should I try ethernet or Asus Forum first tomorrow? I'm thinking Asus forum as it's more than likely I'll be on wireless going forward anyway. There's definitely nothing for me to worry about, because my laptop is HP and that's the Asus forum, I'm worried about it not being compatible, but I guess different brands use the same drivers?

Thanks heaps once again everyone

bagheera

534 posts

Ultimate Geek

#3136292 29-Sep-2023 09:20

I would not install the ASUS driver, but do the ax change

Also goto https://support.hp.com/nz-en/drivers/laptops and get the latest wifi driver for your laptop

Finch

2847 posts

Uber Geek

#3136324 29-Sep-2023 09:46

bagheera:

I would not install the ASUS driver, but do the ax change

Also goto https://support.hp.com/nz-en/drivers/laptops and get the latest wifi driver for your laptop

Good morning, I went to do the ax change, but it was already showing .ax, not the .ac change that was posted on the Asus forum - So that wont work either

I have just done the HP Support Driver update, and got one for the wireless driver

I installed it (Well I thought I did), 3.5.0.16 Rev.C - From March 8th

However 3.01.1281 is still showing when you check it via Device Manager (It's dated from 9th Jan)

Just going back to the advanced settings in the network adapter, I did read somewhere last night something about roaming aggressiveness, I have absolutely no idea what this means, however mine is currently on Medium-Low.

Finch

2847 posts

Uber Geek

#3136675 29-Sep-2023 18:41

So I’ve done a bit more research today, as well as watched a few YouTube videos.

There’s quite a few “fixes” out there, but it appears there’s no one glove fits all.

Even though I downloaded the Driver Update earlier from the HP Website (Supposedly from March), I can’t find it, well I know where it is, laptop just won’t see it when doing driver update. I did manage to find one from July (?) 2022, had one run on AOE and while the problem didn’t happen, it was extremely stuttery, perhaps I was in a wrong server though. I looked again and found one from May (2023) which was an option to install when manually checking PC for Driver. However the same problem happened. I did what I said I was going to do last night though, tabbed out of the game and turned wifi off then instantly back on, went back into the game and it caught up. So I know that “works”, but the problem is still there regardless.

I still haven’t tried Ethernet, will look to do that over the weekend FWIW.

Finch

2847 posts

Uber Geek

#3137160 30-Sep-2023 20:54

Another random thought, is it possible my router is too outdated for something on the laptop? The router is a bog standard 2Degrees supplied one, Fritz!Box 7560. Perhaps they aren't talking to each other correctly?

It's just bizarre it ONLY happens when playing Age Of Empires. Googling around others lose their connection totally doing anything and everything, even a BSOD. But for me it's just playing one simple game.

RunningMan

8880 posts

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#3137161 30-Sep-2023 20:59

Not very likely, but double check the router's firmware is current.

Finch

2847 posts

Uber Geek

#3137164 30-Sep-2023 21:14

RunningMan:

Not very likely, but double check the router's firmware is current.

Thanks mate. Will do that, how is it done again? IIRC have to chuck some numbers into Chrome...?

allio

883 posts

Ultimate Geek

#3137590 2-Oct-2023 10:17

I recommend not sinking any more time in trying to fix your unreliable wifi. Just swap out the card for something better.

This is the top of the line Intel wifi. $57 NZD. Or this is basically at fast but cheapter and more compatible. iJust make sure you Google your specific laptop model and confirm what kind of M.2 card you need.

Finch

2847 posts

Uber Geek

#3185735 24-Jan-2024 01:14

Hey folks.

So I haven't gone out to buy a new wifi card or anything of the sort. Tonight (Yesterday now), I was losing connection a bit while playing AOE, and even every so often watching a few Twitch streams. The past wee while it's been fine, but have noticed past few days I'm losing connection every so often.

I did notice while googling some things and checking it out myself, that my Protocol (Going into settings- Network & Internet-Wifi) is currently on Wi-Fi 4 (802.11n), this is bad, right? I've got the Mediatek wireless card currently on 802.11ac, are they essentially talking two different languages to each other and that could be my problem? Could my router (Fritzbox 7560) just need a firmware update? I've never done it, nor do I have any Fritz software on my laptop so I'm not sure how this is done.

I did also find This post on GZ from Sept 2020 which mentions the update. Here are the specs of the Fritzbox

Thank you very much.