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591 posts

Ultimate Geek
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Topic # 53066 8-Dec-2009 15:17
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A rare thing happened to me last week - something that I own actually broke under warranty!!  :)

I currently have a blue line (dead pixels?) on the lcd screen of my Dell laptop.
I bought it in April this year I think.  1 year on site warranty.
So sunday night I got onto the dell website,  put in my service tag and a description of what is wrong,  got an email back to tell me to run diagnostic tests, which I did and confirmed that and then I got another email saying a technician will come to my house within 2 days to replace the LCD screen

Wi Hoo! 

Now Im not entirely sure if this is a reasonable life span for a LCD screen?  it should have lasted a lot longer???   but Im very happy at how easy it has been so far to just get it replaced under warranty.

Dell Laptops can take 3-4 weeks to arrive when you order from their website - and sometimes longer, but my experience so far with them is that once you have the laptop they are definitely good value for money and a very nice machine!

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  Reply # 287892 7-Jan-2010 20:38
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Lucky for some I suppose.

I havent even got my Dell yet because the charge they took from my credit card is not able to be found by them. Its gone from my account but definitely not on my order.

Its taken 2 days for them to get the Finance Dept to confirm it hasnt arrived. I told them it was confirmed by my bank that Dell had taken the payment and it had cleared. Now they are going back to Finance to check again.

I'll likely have to file a dispute with my bank to get the money back and place another payment to get the order going again...

Awesome times.

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