Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.
View this topic in a long page with up to 500 replies per page Create new topic
1 | 2 
14123 posts

Uber Geek
+1 received by user: 1796


  Reply # 523616 20-Sep-2011 16:05
Send private message

ArcticSilver:
ajobbins: Did you pay for the laptop on a credit card? If so, contact your card issuer and discuss doing a charge back.


This is not a option at present.


An update:

"My apologies Scott, I've been organizing a few pick up's and have the updates mixed up. It is being picked up from depot so please ignore the email update below."

Understandable, but it still doesnt address the issue that they already have the laptop (from my prospective).


On a lighter note:

Ordered a new HP Elitebook from www.pp.co.nz

Unfortunitly they accidently sent me the version with a Intel HD 3000 rather than the Radion HD I ordered. However, they took ownership of the problem and instantly offered me a full refund OR compensation.

I now have a slightly less powerful laptop with a SSD (compensation) on its way. I am a happy chappy Smile

Mistakes happen, Paradigm resolved the problem promptly and without any hassle. Hopefully Lenovo can take a page out of their book.

As a side note, I have used pp.co.nz for my computer parts for years, I would highly recommend them as their service is second to none.


That is the difference between a small NZ company and good cusomter service (PP) and a large company with a call centre etc.

19282 posts

Uber Geek
+1 received by user: 2600
Inactive user


  Reply # 523619 20-Sep-2011 16:07
Send private message

Have you sent a link to this thread on GZ off to Lenovo ??

John



672 posts

Ultimate Geek
+1 received by user: 112


  Reply # 523626 20-Sep-2011 16:22
Send private message

johnr: Have you sent a link to this thread on GZ off to Lenovo ??

John


Yes,

In fact, one of the Lenovo rep's previously contacted me via these forums.

Aussie
4187 posts

Uber Geek
+1 received by user: 1180

Trusted
Subscriber

  Reply # 523638 20-Sep-2011 17:07
Send private message

ArcticSilver:

Ordered a new HP Elitebook from www.pp.co.nz

Unfortunitly they accidently sent me the version with a Intel HD 3000 rather than the Radion HD I ordered. However, they took ownership of the problem and instantly offered me a full refund OR compensation.

I now have a slightly less powerful laptop with a SSD (compensation) on its way. I am a happy chappy Smile

Mistakes happen, Paradigm resolved the problem promptly and without any hassle. Hopefully Lenovo can take a page out of their book.

As a side note, I have used pp.co.nz for my computer parts for years, I would highly recommend them as their service is second to none.


Mark is a legend!



672 posts

Ultimate Geek
+1 received by user: 112


  Reply # 523684 20-Sep-2011 19:09
Send private message

blakamin:
ArcticSilver:

Ordered a new HP Elitebook from www.pp.co.nz

Unfortunitly they accidently sent me the version with a Intel HD 3000 rather than the Radion HD I ordered. However, they took ownership of the problem and instantly offered me a full refund OR compensation.

I now have a slightly less powerful laptop with a SSD (compensation) on its way. I am a happy chappy Smile

Mistakes happen, Paradigm resolved the problem promptly and without any hassle. Hopefully Lenovo can take a page out of their book.

As a side note, I have used pp.co.nz for my computer parts for years, I would highly recommend them as their service is second to none.


Mark is a legend!


That he is =D 

1 | 2 
View this topic in a long page with up to 500 replies per page Create new topic

Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Hawaiki Transpacific cable ready-for-service
Posted 20-Jul-2018 11:29


Microsoft Dynamics 365 Business Central launches
Posted 10-Jul-2018 10:40


Spark completes first milestone in voice platform upgrade
Posted 10-Jul-2018 09:36


Microsoft ices heated developers
Posted 6-Jul-2018 20:16


PB Technologies charged for its extended warranties and warned for bait advertising
Posted 3-Jul-2018 15:45


Almost 20,000 people claim credits from Spark
Posted 29-Jun-2018 10:40


Cove sells NZ's first insurance policy via chatbot
Posted 25-Jun-2018 10:04


N4L helping TAKA Trust bridge the digital divide for Lower Hutt students
Posted 18-Jun-2018 13:08


Winners Announced for 2018 CIO Awards
Posted 18-Jun-2018 13:03


Logitech Rally sets new standard for USB-connected video conference cameras
Posted 18-Jun-2018 09:27


Russell Stanners steps down as Vodafone NZ CEO
Posted 12-Jun-2018 09:13


Intergen recognised as 2018 Microsoft Country Partner of the Year for New Zealand
Posted 12-Jun-2018 08:00


Finalists Announced For Microsoft NZ Partner Awards
Posted 6-Jun-2018 15:12


Vocus Group and Vodafone announce joint venture to accelerate fibre innovation
Posted 5-Jun-2018 10:52


Kogan.com to launch Kogan Mobile in New Zealand
Posted 4-Jun-2018 14:34



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.