ArcticSilver:ajobbins: Did you pay for the laptop on a credit card? If so, contact your card issuer and discuss doing a charge back.
This is not a option at present.
"My apologies Scott, I've been organizing a few pick up's and have the updates mixed up. It is being picked up from depot so please ignore the email update below."
Understandable, but it still doesnt address the issue that they already have the laptop (from my prospective).
On a lighter note:
Ordered a new HP Elitebook from www.pp.co.nz
Unfortunitly they accidently sent me the version with a Intel HD 3000 rather than the Radion HD I ordered. However, they took ownership of the problem and instantly offered me a full refund OR compensation.
I now have a slightly less powerful laptop with a SSD (compensation) on its way. I am a happy chappy
Mistakes happen, Paradigm resolved the problem promptly and without any hassle. Hopefully Lenovo can take a page out of their book.
As a side note, I have used pp.co.nz for my computer parts for years, I would highly recommend them as their service is second to none.
That is the difference between a small NZ company and good cusomter service (PP) and a large company with a call centre etc.