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14353 posts

Uber Geek
+1 received by user: 1866


  Reply # 523616 20-Sep-2011 16:05
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ArcticSilver:
ajobbins: Did you pay for the laptop on a credit card? If so, contact your card issuer and discuss doing a charge back.


This is not a option at present.


An update:

"My apologies Scott, I've been organizing a few pick up's and have the updates mixed up. It is being picked up from depot so please ignore the email update below."

Understandable, but it still doesnt address the issue that they already have the laptop (from my prospective).


On a lighter note:

Ordered a new HP Elitebook from www.pp.co.nz

Unfortunitly they accidently sent me the version with a Intel HD 3000 rather than the Radion HD I ordered. However, they took ownership of the problem and instantly offered me a full refund OR compensation.

I now have a slightly less powerful laptop with a SSD (compensation) on its way. I am a happy chappy Smile

Mistakes happen, Paradigm resolved the problem promptly and without any hassle. Hopefully Lenovo can take a page out of their book.

As a side note, I have used pp.co.nz for my computer parts for years, I would highly recommend them as their service is second to none.


That is the difference between a small NZ company and good cusomter service (PP) and a large company with a call centre etc.

19282 posts

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  Reply # 523619 20-Sep-2011 16:07
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Have you sent a link to this thread on GZ off to Lenovo ??

John



674 posts

Ultimate Geek
+1 received by user: 112


  Reply # 523626 20-Sep-2011 16:22
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johnr: Have you sent a link to this thread on GZ off to Lenovo ??

John


Yes,

In fact, one of the Lenovo rep's previously contacted me via these forums.

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  Reply # 523638 20-Sep-2011 17:07
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ArcticSilver:

Ordered a new HP Elitebook from www.pp.co.nz

Unfortunitly they accidently sent me the version with a Intel HD 3000 rather than the Radion HD I ordered. However, they took ownership of the problem and instantly offered me a full refund OR compensation.

I now have a slightly less powerful laptop with a SSD (compensation) on its way. I am a happy chappy Smile

Mistakes happen, Paradigm resolved the problem promptly and without any hassle. Hopefully Lenovo can take a page out of their book.

As a side note, I have used pp.co.nz for my computer parts for years, I would highly recommend them as their service is second to none.


Mark is a legend!



674 posts

Ultimate Geek
+1 received by user: 112


  Reply # 523684 20-Sep-2011 19:09
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blakamin:
ArcticSilver:

Ordered a new HP Elitebook from www.pp.co.nz

Unfortunitly they accidently sent me the version with a Intel HD 3000 rather than the Radion HD I ordered. However, they took ownership of the problem and instantly offered me a full refund OR compensation.

I now have a slightly less powerful laptop with a SSD (compensation) on its way. I am a happy chappy Smile

Mistakes happen, Paradigm resolved the problem promptly and without any hassle. Hopefully Lenovo can take a page out of their book.

As a side note, I have used pp.co.nz for my computer parts for years, I would highly recommend them as their service is second to none.


Mark is a legend!


That he is =D 

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