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SpookyAwol
516 posts

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  #528564 3-Oct-2011 15:21
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Right, and of course it's prudent not to leap to any conclusions when not all the facts are known. I'm not sharpening my pitchfork and calling for a boycott here. I just don't consider it particularly helpful to come up with some outlandish and completely incorrect theoretical scenario (urgently couriering a wildly expensive stick of the wrong type of memory from Hamilton? Really?) and then declare the case closed.
 

And its not like you would personally do this......

allio: I don't know why people are defending PB so vehemently here.

No, it's not illegal, and yes, they have every right to quote whatever they want. But I don't consider it particularly ethical behaviour.

Even if there was some kind of justification for the crazy price, like they were out of stock of all the cheapy 2GB sticks and only had expensive ones left, I would hope they would have explained this to him and suggested that he'd save a lot of money if he waited a few days for them to get more stock in (or even, gasp, went to a competitor). To just blithely quote that amount with a straight face is reprehensible.


Lets look at that last statement "To just blithely quote that amount with a straight face is reprehensible."
Youve used very strong language considering you dont want to leap to conclusions without the facts.

Cmon, none of us were there!! Read the whole thread. One person (who wasnt there) reckons his dad was given a raw deal in his opinion......end of story




mattwnz
16722 posts

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  #528575 3-Oct-2011 15:41
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riahon: A friend brought over his netbook few months ago and to replace the RAM we had to nearly take the whole thing apart. I remember taking the keyboard out and a few other bits as well. No where near as easy as the others I have done. Maybe they factored in the extra time doing this.

Maybe you should ask them why they quoted $115, then we wouldn't all be speculating on the price.


Must have been one of those really cheap crappy windows ce ones. Good quality netbooks will have a removable panel.

Unfortunately this thread is a bit of a waste of time, because the OP didn't provide all the facts for anyone to judge who is right or wrong. And as with everything there are two sides to every story.

 
 
 
 


allio
671 posts

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  #528579 3-Oct-2011 15:49
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SpookyAwol:
And its not like you would personally do this......

Lets look at that last statement "To just blithely quote that amount with a straight face is reprehensible."
Youve used very strong language considering you dont want to leap to conclusions without the facts.


Fair enough. I used stronger language than was probably warranted because I was frustrated that the story (which, if true, IS concerning) was brushed aside by posters here as irrelevant for a number of reasons - a few of them genuine, most not. Really the strong words were meant for those of you who seem to think such practice is perfectly fine, rather than at PB itself.

Cmon, none of us were there!! Read the whole thread. One person (who wasnt there) reckons his dad was given a raw deal in his opinion......end of story


I would find participating on a message board to be rather pointless if I disbelieved every piece of information posted to it unless I was personally there to experience it.

A reasonable response to what was posted here would be something like: "That's disappointing if true. However, there may well be another explanation for it - unless we hear more, we probably shouldn't leap to any conclusions".

Unreasonable responses (in my opinion):

johnr: I don't know what you are complaining about and I think it's not called for, Sounds like to me you just want something to moan about

He went in asked for a quote! He got the quote of $115

If you don't like the quoted price go else where,

John


KiwiNZ: A quote was asked for and a quote given, the quote is not binding or compulsory. It is not an after the fact charge therefore it is just a high quote and not a rip off.

Caveat emptor



talisker: PB Tech has not breached the fair trading act or any other legislation. What the fta protects against is companies misleading customers through false advertising etc. That clearly did not happen here. To be honest, if I was from PB Tech and reading this I'd be pleased to have quoted a high price and prevented the sale. Some customers are just too much hard work.


johnr: PB tech has done nothing wrong and to be honest if PB tech read this I bet they have a good giggle

John


If PB tech read this thread I'd hope they'd be scrambling to explain themselves.

Regs: based on my calculation, the cheapest *available* ram, installed *right now*, would have cost $115 (inc gst, not exc gst) going off their website. 


That one is just straight up wrong.

It's not good to leap to conclusions without having the facts, but it's not good to decide someone's experience is irrelevant based on totally incorrect information, either.

jeffnz
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  #528584 3-Oct-2011 15:58
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well personally I thinkthe thread has done its dash and should be closed.




Galaxy S10

 

Garmin  Fenix 5




mattwnz
16722 posts

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  #528588 3-Oct-2011 16:00
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jeffnz: well personally I thinkthe thread has done its dash and should be closed.


+1

allio
671 posts

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  #528590 3-Oct-2011 16:03
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jeffnz: well personally I thinkthe thread has done its dash and should be closed.


All good with me! Just wanted to set the record straight before that happened :)

NonprayingMantis
6434 posts

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  #528593 3-Oct-2011 16:05
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I guess my question would be: Why would a store monkey in PB tech want to bother ?overquoting? your dad for RAM? Even if they get paid on commission, $115 is such a measly sales amount that it wouldn?t be worth them risking their job/bad publicity for lying so outrageously. (what commission would they earn from a $115 sale? About a dollar?)

 
 
 
 


hellonearthisman
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  #528595 3-Oct-2011 16:07
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I think Allio pricing is correct and PB where lazy in not providing a detailed quote, PB Tech didn't do a good job here based on the evidence present.

SpookyAwol
516 posts

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  #528598 3-Oct-2011 16:12
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At last! An(other) expert :-\

Ragnor
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  #528605 3-Oct-2011 16:22
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Ok so putting aside arguing over whether $115 bucks is a fair price for laptop ram + install...

Is it a social media fail that PBTech haven't noticed or responded to this thread yet?

Here are their Twitter and their facebook accounts
http://twitter.com/#!/pbtechnz 
https://www.facebook.com/PBTechnologies

jeffnz
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  #528616 3-Oct-2011 16:44
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hellonearthisman: I think Allio pricing is correct and PB where lazy in not providing a detailed quote, PB Tech didn't do a good job here based on the evidence present.


Have I missed something here,  was there no full quote, what was actually asked for and what was actually quoted, we don't know.

also, what evidence all we have is hearsay.

hmmm why am i responding to this, must be time to go home




Galaxy S10

 

Garmin  Fenix 5




Regs
Cloud Guru
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  #529193 4-Oct-2011 21:46
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allio:
Regs was, for some reason, looking at an expensive DDR2 stick. This laptop uses DDR3 memory, and PB's website clearly indicates they're well-stocked with generic sticks for $20 + GST or Kingston for $35 + GST. RAM installation is listed on their website at $25 + GST for standard or $40 + GST for express. In the most expensive scenario this job was worth $75 + GST. That's giving them a pass on the fact that the guy specifically asked for the cheapest memory available and should really have been quoted $45 + GST. 



for some reason, my first memory compat tool check returned DDR2 as the compatible ram for this model.  i forget which site i used -kingston/crucial/corsair- are common ones i use.  if it had returned DDR3, i would have used those sticks.  if Acer had decent on their website, i would have used that.

perhaps PB also had ddr2 returned from whatever tool they searched on 




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