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Topic # 11114 4-Jan-2007 00:22
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Hi,
I recently got a 1gb DSE mp3 player for Christmas, and although it works great as a mp3 player and flash drive, the screen(glass cover above the actual LCD thingy) has smashed for the second time- this time damaging the LCD(i think) screen causing it to bleed and not work.

I am not mistreating it it was just in my pocket being listened too and when i took it out the screen is broken (although i think perhaps a trampoline may have been involved the first time.)

I am going to attempt to get it replaced tomorrow, but is it worth it? or should i try get a refund?

Has anyone else had this issue?

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  Reply # 56877 4-Jan-2007 16:07
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I haven't had that issue exactly, but I bought a DSE brand MP3 player for my partner and it stopped working after about a week. (She wanted it because it had FM radio and not many of them had it.) We got a replacement one and it also stopped working.

So we got a refund, found a different brand that had FM radio at Warehouse Stationery, paid a bit more to get it, and haven't had any problems with it. She only uses it for radio, really.



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  Reply # 56900 4-Jan-2007 18:37
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Can't you buy like really super cheap no-brand FM radios from the $2 shop or something? Embarassed I have one somewhere that runs on two calculator batteries. Odd thing.



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Reply # 56902 4-Jan-2007 18:47
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weblordpepe - the thread is concerning MP3 players, not FM radios.

My concern is that I have been manager of a retail store dealing in consumer electronics, and have seen a lot of items with smashed screens or aerials completely broken off, or case cracked with pressure damage, and the customer swearing black and blue (sometimes abusivly at my staff) saying "its never been dropped", including items with impact marks all over them, with customers stating categorically that its never been dropped, and it got that 2mm deep 3 inch long gouge in the case by being placed carefully on the coffee table.

Warrantys and the CGA cover breakdown, not breakage (unless breakage is caused by a design flaw etc).

Seriously, i could put a DSE mp3 player in my pocket ten thousand times, but it will never smash the glass unless I accidentally lean against a door frame, or catch it against the seatbelt thing in the car, or whack it on a trampoline frame.

Is it reasonable to expect someone to beleive that the glass smashed just by putting in your pocket and having zero rough treatment?




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  Reply # 56908 4-Jan-2007 20:08
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I hear what you're saying. That's why we feel guilty when we take stuff back to the shop. In Zanerkin's case some pressure must have been applied to the case. (But we expect stuff to withstand reasonable day to day wear and use). In my case, the thing just stopped working. When my partner replaced the batteries, it wouldn't go again. Not just once, but twice. She might be a techno-incompetent, but you expect devices to withstand a bit of handling by people who aren't techno-geniuses.
In my opinion, it's worth it just to pay the bit extra to get a good quality device (for example, with rechargable batteries in my partner's case.)
But in all honesty, I have found anything with DSE on it to be cheap rubbish. I apologise if you're a manager of a Dick Smith outlet, but in defence of Dick Smiith, they have stuff in the shop that is better quality than anything with DSE on it. Laughing

(Also, weblordpepe, she also wanted to put MP3's on it so she could put her put english lessons on it, and record her teacher on the microphone so she could check pronouciation.)

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Reply # 56917 4-Jan-2007 21:01
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zad1: But in all honesty, I have found anything with DSE on it to be cheap rubbish. I apologise if you're a manager of a Dick Smith outlet, but in defence of Dick Smiith, they have stuff in the shop that is better quality than anything with DSE on it.


Stands to reason. If it's got DSE on it, then that means that no reputable manufacturer was willing to stamp their logo on it.



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  Reply # 57122 6-Jan-2007 21:58
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"Stands to reason. If it's got DSE on it, then that means that no reputable manufacturer was willing to stamp their logo on it."

Haha, that made my night.

So i took it back and decided to go for the refund. I must say both times it was very hassle free, at least DSE have good staff :)

I will most likely shell out another $50 an go for a similar one without the glass screen :P

thx for the input!

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