Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




187 posts

Master Geek
+1 received by user: 3


Topic # 131090 8-Oct-2013 17:14 Send private message

Help!  itunes won't recognise my ipod.  I have tried 2 cables, restarted my computer, closed and reopened itunes and nothing works.  I have 2 different audible accounts with Amazon.  Is this anything to do with it?  Do I have to reauthorise my computer?  itunes will recognise my ipad and my iphone, but not my ipod.  Any ideas, please?

Create new topic
3114 posts

Uber Geek
+1 received by user: 349


  Reply # 909995 8-Oct-2013 17:40 Send private message

Do you have any USB devices connected? Such as a USB keyboard / mouse / printer / scanner / DAC / speakers?
If so, remove them (using a bluetooth keyboard / mouse combo if applicable) and see if that helps.

1207 posts

Uber Geek
+1 received by user: 61

Subscriber

  Reply # 909999 8-Oct-2013 17:50 Send private message

what the previous poster said plus check out the following link http://support.apple.com/kb/TS1369
Can you tell us the actual Ipod Model? Is it a nano, classic, touch etc etc What OS are you using? Windows?
Is your Itunes software up to date?

With the link Ive given, it might pay to just look around that website for more detailed information.

 

 





187 posts

Master Geek
+1 received by user: 3


  Reply # 910002 8-Oct-2013 17:59 Send private message

Dunnersfella: Do you have any USB devices connected? Such as a USB keyboard / mouse / printer / scanner / DAC / speakers?
If so, remove them (using a bluetooth keyboard / mouse combo if applicable) and see if that helps.



187 posts

Master Geek
+1 received by user: 3


  Reply # 910003 8-Oct-2013 18:00 Send private message

I have all of the above. Have never had to remove them before - this sounds in the too hard basket as I don't have a Bluetooth keyboard



187 posts

Master Geek
+1 received by user: 3


  Reply # 910006 8-Oct-2013 18:02 Send private message

Goosey: what the previous poster said plus check out the following link http://support.apple.com/kb/TS1369
Can you tell us the actual Ipod Model? Is it a nano, classic, touch etc etc What OS are you using? Windows?
Is your Itunes software up to date?

With the link Ive given, it might pay to just look around that website for more detailed information.


The iPod is a 2nd generation nano. Using windows XP? iTunes is up to date. NEVER had this problem before

1207 posts

Uber Geek
+1 received by user: 61

Subscriber

  Reply # 910007 8-Oct-2013 18:02 Send private message

sometimes USB ports play up.
Whats the harm in removing all non essential USB devices, rebooting and see if that solves your issue?
(assuming you updated the itunes software as well).



1207 posts

Uber Geek
+1 received by user: 61

Subscriber

  Reply # 910010 8-Oct-2013 18:07 Send private message


Heres a help link for your issue and particular device. Not all of these steps may be applicable but if all else fails Id suggest you start looking into this further.
http://support.apple.com/kb/TS1363

Ahh yes, I remember now.... one of your PCs is still on XP or older? Does your XP have all the updates applied?
Whens the last time you plugged in this ipod?

Also, yes try looking into 'authorisation' you were talking about. Might pay to read up about it first before trying. 




187 posts

Master Geek
+1 received by user: 3


  Reply # 910243 9-Oct-2013 09:15 Send private message

Goosey:
Heres a help link for your issue and particular device. Not all of these steps may be applicable but if all else fails Id suggest you start looking into this further.
http://support.apple.com/kb/TS1363

Ahh yes, I remember now.... one of your PCs is still on XP or older? Does your XP have all the updates applied?
Whens the last time you plugged in this ipod?

Also, yes try looking into 'authorisation' you were talking about. Might pay to read up about it first before trying. 



Yes, all updated have been applied.  The last time I plugged the ipod in was before the latest itunes update (just a week or so ago, if I recall).

3922 posts

Uber Geek
+1 received by user: 481

Moderator
Trusted
Subscriber

  Reply # 910258 9-Oct-2013 09:48 Send private message

I'd definitely try removing other USB devices and putting the iPod into a different USB port.

1207 posts

Uber Geek
+1 received by user: 61

Subscriber

  Reply # 910259 9-Oct-2013 09:53 Send private message

onetapu:
Goosey:
Heres a help link for your issue and particular device. Not all of these steps may be applicable but if all else fails Id suggest you start looking into this further.
http://support.apple.com/kb/TS1363

Ahh yes, I remember now.... one of your PCs is still on XP or older? Does your XP have all the updates applied?
Whens the last time you plugged in this ipod?

Also, yes try looking into 'authorisation' you were talking about. Might pay to read up about it first before trying. 



Yes, all updated have been applied.  The last time I plugged the ipod in was before the latest itunes update (just a week or so ago, if I recall).


Howd you go with trying a different USB port, checking out the apple support pages for a hint and looking into re-auth the ipod (given it seems like the new itunes has decided to push your ipod off as a subtle hint to upgrade the ipod unfortuantley given its no longer somewhat supported). 



2460 posts

Uber Geek
+1 received by user: 425


  Reply # 910271 9-Oct-2013 10:28 Send private message

Also, resetting the ipod can also help with getting them to sync 



187 posts

Master Geek
+1 received by user: 3


  Reply # 910273 9-Oct-2013 10:40 Send private message

wellygary: Also, resetting the ipod can also help with getting them to sync 


Wellygary: I could kiss you!! Have just reset my ipod (before doing all the complicated things suggested by everyone else on the forum), and itunes has recognised it no problem.  Many thanks - it was doing my head in!

1207 posts

Uber Geek
+1 received by user: 61

Subscriber

  Reply # 911267 9-Oct-2013 11:07 Send private message

great news.
I was hoping you would find http://www.apple.com/support/ipod/five_rs/nano/# as step one was 'reset'.

Keep this link for the future... its pretty simple for anyone to follow. 
All good.



187 posts

Master Geek
+1 received by user: 3


  Reply # 911386 9-Oct-2013 14:11 Send private message

Goosey: great news.
I was hoping you would find http://www.apple.com/support/ipod/five_rs/nano/# as step one was 'reset'.

Keep this link for the future... its pretty simple for anyone to follow. 
All good.


Thank you to you too, Goosey - so I would have got there eventually.  Sometimes we can over think things when the solution is a simple one.  Whatever would I do without Geekzone!

Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

National AI group launching next month
Posted 25-May-2017 09:54


New Zealand Digital Future, according to tech companies
Posted 25-May-2017 09:51


New Microsoft Surface Pro delivers outstanding battery life, performance
Posted 25-May-2017 09:34


Garmin VIRB 360 brings immersive 360-degree 5.7K camera experience
Posted 25-May-2017 09:30


Telecommunications monitoring report: Are you being served?
Posted 24-May-2017 11:54


NetValue partners with CRM Provider SugarCRM
Posted 23-May-2017 20:04


Terabyte looms as Vocus users download 430GB a month
Posted 19-May-2017 14:51


2degrees tips into profit after seven lean years
Posted 19-May-2017 09:47


2degrees growth story continues
Posted 17-May-2017 15:25


Symantec Blocks 22 Million Attempted WannaCry Ransomware Attacks Globally
Posted 17-May-2017 12:41


HPE Unveils Computer Built for the Era of Big Data
Posted 17-May-2017 12:39


Samsung Galaxy S8 Plus review: Beautiful, feature-packed
Posted 16-May-2017 20:14


After ten years of mail pain Spark is done with Yahoo
Posted 15-May-2017 13:12


Warnings from security firms: do not click that link or risk your computer being infected
Posted 15-May-2017 10:11


Pushpay named NZ Hi-Tech Company of the Year 2017
Posted 15-May-2017 09:59



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.